Mis selling 1st class tickets

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Guest's review of Cross Country Trains

★☆☆☆☆

“Mis selling 1st class tickets ”

Written on: 03/12/2017

We were sold first class tickets for a service cross country knowingly don't provide. 1st class carriages from Glasgow to Edinburgh are routinely down graded and it's a free for all to all passengers. Only 4 carriages are used for the journey, which is insufficient for the number of passengers they allow on. Journey is unsafe and distressing and to make matters worse you've paid more for the pleasure than those around you. We had to wait over 2 hrs just to be offered a cup of tea due to the number of people clogging up the aisles. This unsafe train is a tragedy waiting to happen. AVOID AT ALL COSTS! !!

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    Bus / Train

  • Reliability

  • Cleanliness

  • Value For Money

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