Rightio Reviews - www.rightio.co.uk

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Latest Reviews

★☆☆☆☆

“Unhappy customer left in the lurch today ”

Written on: 20/12/2021 by Cheesedoff123 (1 review written)

Very bad service, Plumber Paid £174 last week to replace washers on 4 taps and a pipe in toilet. Paid £174 last week to replace a plastic pipe in toilet and replace washers in two sets of taps, this Saturday hot tap in kitchen wouldn't turn off, finally turned most of the way off by turning a dozen times really tightly, it's now been heavily dripping since Saturday lunchtime, I rang Rightio, told no one available until Monday morning, cancelled my plans for Monday to wait in.. Not turned up… Read Full Review

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★☆☆☆☆

“Massively overcharged ”

Written on: 16/11/2021 by NickCnown (1 review written)

I ended up paying £174's for a 3 minute job. I should have looked at the reviews on all the websites. There's also online articles in the Guardian… Read Full Review

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★☆☆☆☆

“over charged”

Written on: 10/09/2021 by adigamble (1 review written)

I would not touch this company what should have cost less then £250 cost more then £412 for 40mins work tap mixer shower installed cost from b&q £48 how they sleep at night is beyond me please do nt use this company… Read Full Review

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★☆☆☆☆

“Extortionate prices ' ”

Written on: 14/07/2020 by Carroll433 (1 review written)

The man came to my daughter's house to unblocked a shower pipe he was there just over an hour and charged her 598 pounds stood over her while she rang me to arange payment to her she didn't have all the money she's a single parent with a special need child ..apauling don't use them My daughter is distraught and can't believe there is people out there who can charge like this ..and now she's in debt and to top it off there is a leak on bathroom sink that wasnt there before .she did ask what it… Read Full Review

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Was this review helpful? 15 1
★☆☆☆☆

“Made things worse!”

Written on: 21/06/2020 by fairjudge (1 review written)

The plumbers took much longer to come than promised. The most annoying part was that Rightio kept calling me to offer deals on service contracts. I responded by telling them to concentrate on getting me a plumber instead of trying to sell me a contract. The plumbers eventually arrived and decided they couldn't mend the broken pipe (a cable guy had drilled through it) because they did not have the correct gauge pipe with them. So I had to spend the night without central heating. They returned… Read Full Review

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★☆☆☆☆

“Terrible and expensive service”

Written on: 09/06/2020 by Cadence1974 (1 review written)

My 91 year old Dad was left without heating for five days during freezing weather in February. The Rightio engineer arrived, diagnosed the problem and left in under an hour but never returned to fix it. The problem was fixed, by a reputable engineer, in a single day for £159 including parts and labour. A couple of weeks later, Rightio took £166 from my Dad's debit card. After many phone calls and emails with customer services, there was no refund of any kind. Awful company, would never… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“Awful service at extortionate prices”

Written on: 01/04/2020 by Welshad24 (1 review written)

I advise you to avoid them. I had a leaking shower mixer tap. Upon arrival, the Rightio plumber made me sign to start the clock then said he was going to bring his tools from the car and disappeared for 20 minutes. He removed the shower unit mask and found that he could not fix it. He said the whole shower needed changing. He kept taking photographs and wasting time. He closed the job at 1 hour and 7 minutes. The actual work done was less than 30 minutes. I was charged for two hours (£285.60)… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Avoid ”

Written on: 10/01/2020 by pnAllen1994 (1 review written)

Called to report leaking boiler started out well plumber came found fault I signed to get repair done £149 one week later still waiting for him to come back phoned them 3 times they couldn’t get in touch with the plumber they gave the job to so gave up and cancelled just got bill for £179 didn’t want to give one star… Read Full Review

Christinejonez's Comment

Written on: 18/02/2020

Try commenting on their Facebook page!
They barred me

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★☆☆☆☆

“Prey on the vulnerable”

Written on: 10/01/2020 by MaribelCrouch (1 review written)

I chose Rightio before Christmas because I wanted the reassurances a large firm give. A great start on the 23rd with a diagnosis and plan. Its now the 10th and after paying £160 still nothing! I have called 4 times this week alone - I keep being promised a call back - never materialises - still no plan of action as to when and what will be happening - and no refund so I can get another plumber - I am left with an elderly mother and no shower. So upsetting - do not use… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Avoiid ”

Written on: 05/10/2019 by FH70 (1 review written)

Called out to report a blocked external drain. Roots occasionally cause a blockage and the problem is easily resolved with a jet. Took time Called out to report a blocked external drain. Roots occasionally cause a blockage and the problem is easily resolved with a jet. Took time off work. No show, no call to advise not coming. Next day sent a poorly equipped plumber (with a hand pump!) who said he only does internal drains.Needless to say his 10 minute effort did nothing. He then suggested I… Read Full Review

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★☆☆☆☆

“DISGUSTING - do not use Rightio”

Written on: 17/08/2019 by Olly_G (1 review written)

Firstly, has anyone else noticed that 6.6% of reviews on Rightio's site are 1-star, whereas around 50% here (and way more than that elsewhere) are 1-star? I wonder why that is... It's no wonder, though, that this company has £1.1million of liabilities. The engineer spun the very simple job out to last way longer than it should have so he could charge for a second hour (they charge by the hour). On the first visit, the engineer took 30 mins to isolate and remove our shower unit, tell me to… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Don't use this company”

Written on: 06/06/2019 by Lasvegas58 (1 review written)

They came out spent 20 mins looking at our shower, told us it didn't work. We arranged for them to come back and fit a new shower and that's the last we saw of them. We waited in 5 days and nobody turned up. We paid £124 for this. We asked for a refund and they said they had done nothing wrong, us wasting 5 days waiting in for them was unfortunate. We used another plumber who came the next day and charged half the price. Please don't use these look for someone else. Also their customer… Read Full Review

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Was this review helpful? 5 1
★☆☆☆☆

“BAD customer experience with Rightio ”

Written on: 17/02/2019 by Stafford235 (1 review written)

Very bad experience. Rightio plumbing service just took money from a loyal customer. Very very disappointed and feel cheated. I called in a rightio engineer for the problem of no water coming into my cold water tap and toilet. The engineer came in suggested a few replacements and then when the problem didn't solve, asked me to call Affinity water and solve it. I was charged £186 for the time and parts, for a job that did nothing to solve my problem. the Affinity water engineer came over and… Read Full Review

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Was this review helpful? 6 1
★☆☆☆☆

“Avoid at all costs. ”

Written on: 04/02/2019 by Simon_Doherty (1 review written)

Our boiler broke during a cold snap and we needed someone round urgently to fix it. Rang Rightio, they said someone would be round between 12 - 5pm. No-one turned up, and no call from them to explain. Next day; they finally call and offer to re-book it at a lower cost. Told us plumber would arrive between 9am and 12am. Again no-one turns up and we don't hear from them until 5pm! Luckily we had found another company who in the meantime had sent someone round who had fixed the boiler! Would never… Read Full Review

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★☆☆☆☆

“Do NOT give Rightio your bank details!”

Written on: 14/12/2018

Rightio are over-priced clock-watchers. The plumber that they sent out to me was adequate, but did the bare minimum. The real problem, however, was with the fee. Having told me that I was entitled to an hour of the plumber's time before having to pay any more, they charged me for two hours (total £267.60 for a dripping tap), when I had received only 25 minutes. When I queried,a refund was granted, but their efficiency at taking money out of your account is in stark contrast to their inability… Read Full Review

Christinejonez's Comment

Written on: 15/02/2020

Disgusting that they still operate

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★☆☆☆☆

“AVOID firstly they use a local phone no.They are not...”

Written on: 26/11/2018 by Dwyerqk12 (1 review written)

AVOID firstly they use a local phone no.They are not local ,they are based in Birmingham. Secondly they ask for credit card details..dont... just don't!!! The engineer arrived at 11.35 am.He immediately asked me to sign in his time, which I did. He removed cistern cover and said the fill valve was leaking. I asked him to get one and he replied that they were difficult to get and advised that I send a pic to geberit for the part and could fix it myself! I then asked him to remove the fill… Read Full Review

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★☆☆☆☆

“What a rip off”

Written on: 19/11/2018 by Mandy692 (1 review written)

With water constantly running though the toilet cistern and our regular plumber unable to come for a week I needed a plumber in a hurry. This company sent someone, though I would question his plumbing knowledge and ability. He said that this bit is broken, no it might be that bit but that he could do nothing because of the way in which the cistern was fitted. He also said it was so old it is no longer made and that the whole of the units, including the wash hand basin, would have to be… Read Full Review

Christinejonez's Response to Mandy692's Review

Written on: 18/02/2020

How are they still getting away with this

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★☆☆☆☆

“£112.80 for 5min visit and no work carried out.”

Written on: 09/07/2018 by 473Roche (1 review written)

Today I received a Rightio engineer. I explained the water pressure was dropping intermittently and he immediately explained that it's a localised issue, caused by the droughts we're having. He said that he called Rightio on his way to my address to say that might be the problem, and they sent him anyway without passing that message on to me. Righio have charged me £112.80 for 5mins of him being here, and no work was carried out. The engineer didn’t check any of the faucets, none of the… Read Full Review

Boodog989's Comment

Written on: 16/03/2021

and me 119 pounds just to look at it

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★★☆☆☆

“Rightio Customer Care plan not worth buying ”

Written on: 17/05/2018 by Moortown21 (1 review written)

Unfortunately having taken out the top level of cover on the customer care plan with Rightio, on the occasions I have had to use it, the service has been anything but top level. The only good point is that when the engineer does come, he is excellent. Having had to call them out earlier in the year, I had to wait longer than the suggested time on the agreement plan but eventually the engineer came and he did a very good job. I have had to contact them again and could not get a date within two… Read Full Review

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★☆☆☆☆

“Couldn’t fulfil emergency work”

Written on: 13/02/2018 by juMcIntyre284 (1 review written)

I rang Rightio to attend an urgent problem at my rental property, I was bombarded with texts about how they were finding an engineer. Then they rang and admitted they couldn’t get a plumber out. We rearranged for the next day and 15 minutes before the slot was due to end they rang asking to reschedule for 2-5pm my tenant was going to be out then. They asked to reschedule for tomorrow so I told them not to bother. Don’t bother with Wrongio, they accept work they cannot fulfil and at £89… Read Full Review

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