BAD customer experience with Rightio

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Stafford235's review of Rightio - www.rightio.co.uk

★☆☆☆☆

“BAD customer experience with Rightio ”

Written on: 17/02/2019 by Stafford235 (1 review written)

Very bad experience. Rightio plumbing service just took money from a loyal customer. Very very disappointed and feel cheated.
I called in a rightio engineer for the problem of no water coming into my cold water tap and toilet. The engineer came in suggested a few replacements and then when the problem didn't solve, asked me to call Affinity water and solve it. I was charged £186 for the time and parts, for a job that did nothing to solve my problem.
the Affinity water engineer came over and checked the basics and in 5 mins found this was due to a tap outside which was leaking water.
The problem was solved.
I find it really disappointing that Rightio is exploiting people's trust in their skillful engineers and are just not helping their customers as they Brag on the website.
the best part was I called in the engineer on Friday evening for the emergency and they sent an engineer on Saturday and also charged me a weekend rate. How many more ways to make money from poor customers.
Very disappointed Rightio customer.

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