written by 309Frost on 15/05/2014
Hi, I was a big fan of your range of products, all the items you sell are good brands, good prices and the website is good to work with. I put together a basket of items and was all ready to pay. All the prices were great and competitive, and I looked around to see if delivery or vat is mentioned and I couldn't find it anywhere on your site so I assumed it would appear once I signed up. The first thing that did appear upon signup was the new total with a £25 delivery charge! No vat breakdown visible as yet but a delivery charge of more than what the products are worth. I can assume that this charge is the same for small and large orders but it was a shock to get that far to find out information that isn't anywhere on your site (which it should be). We are going to be buying a lot of equipment and lock off systems but when things like this happen it's enough to put us off.
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