Heateam Reviews - www.heateam.co.uk

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Latest Reviews

★☆☆☆☆

“Bad management poorly run company”

Written on: 08/01/2020 by Richardaattoe (1 review written)

I would not use heatteam or baxi their customer service is poor and unreliable. It's a very badly run and badly organised company which is down to poor management. Beware when you call them they make money from the call as they use a premium rate number. I will not use this company and will avoid… Read Full Review

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★☆☆☆☆

“Useless service ”

Written on: 22/11/2016 by germania (1 review written)

Heateam were completely unable to fulfill their service agreement for a yearly service had no option but to cancel so that I could get my boiler serviced on time AVOID THIS COMPANY LIKE THE PLAGUE. … Read Full Review

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★☆☆☆☆

“Avoid At All Costs - Unprofessional Awful Company”

Written on: 20/02/2014

I had a leak from my boiler from the pump and went through Heateam as they were the recommended service company by boiler manufacturer (Potterton). It should have been a simple 1 visit to fix it but instead took 6 visits due to the incompetence of the engineers. 1st visit engineer said he didn't have the part required and would order the part needed. 2nd visit says wrong part had come so would have to come back. 3rd visit he said he sorted the problem but then that evening the boiler stopped… Read Full Review

Baxi's Comment

Written on: 21/02/2014

Hi, We’re very sorry to hear you were so unhappy with the service you received and we’d like to look into the matter for you. Please could you get in touch with us via email with your contact details and we can investigate this further. Thank you , Baxi

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Boilertech2301's Comment

Written on: 05/02/2016

check a trade is bad anyway as for the boiler problem what model was the potterton boiler ???

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★☆☆☆☆

“Poor customer service”

Written on: 12/02/2014 by DavidFryer406 (1 review written)

Having experienced problems with a lack of heat to several radiators in my rented accommodation, my landlord instructed Heateam to send an engineer. Unfortunately the engineer not only failed to rectify the problem, but compounded it by leaving me with no hot water. A further appointment was arranged for 2 days later but on this occasion the engineer called to say that he was unable to park nearby and promptly disappeared. Although there is permit parking in the immediate vicinity, there is… Read Full Review

Boilertech2301's Response to DavidFryer406's Review

Written on: 05/02/2016

parking well i know myself depends on area and if you have a permit parking surgest you supply to help the engineer out??
who wants to walk miles back and forth for parts ?

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★☆☆☆☆

“appalling service, misdiagnosis of faults, took a year”

Written on: 21/01/2014

It took a year and number of visits of different engineers, with different diagnosis , lengthy phone calls, leaking boiler, bookings for engineer took two to three weeks even though i had health problems. let me with no heating and hot water over christmas and new year. It cost me a lot in phone calls and other tradesmen to give me their professional service which the engineers made me feel was the fault like my wiring. I was on/off without heating and hot water over a year and they did not… Read Full Review

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★☆☆☆☆

“Replacement only - left with £700 bill”

Written on: 27/10/2013

We have a Pullin Evolution 300. It was put in about 12 months ago, and although we hadn't noticed anything until stains started to appear on the kitchen ceiling below the airing cupboard, it has apparently been leaking for some time. We called Heateam who it was under warranty with, who promised a engineer a few days later. No engineer arrived depite me having adya off work to wait for him. Neither did the next one they promised. Finally one did arrive (who was exceptionally professional I… Read Full Review

Boilertech2301's Comment

Written on: 05/02/2016

dont even know what the above boiler i take it is sounds like a car??

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★☆☆☆☆

“awful customer service”

Written on: 22/09/2013

booked an appointment but they cancelled the day before then tried to reschedule and they said they could come out for another week despite being on year long warranty. they were useless… Read Full Review

Boilertech2301's Comment

Written on: 05/02/2016

and what was the problem??

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★★☆☆☆

“heateam excessive charges”

Written on: 10/09/2013

HEATEAM carried out an annual service on my hotwater system which I paid for in advance. The service engineer was great, polte and efficient and in less than 30mins had checked out the system. I had paid £169 for this cursory check and in my book the excessive. At over £300 an hour thats way to much. I will defo be looking for a local independant company next time and won't be giving my hard earned cash to HEATEAM… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 15/02/2013 by Dittonite (1 review written)

My Baxi Duotec boiler has been playing up again and typically it is now out of warranty. I have had quite a few problems with it so decided to sign up for the Repair and Protect plan a £28.75 per month (£345 for the year). This seemed expensive, but balanced against promise of a service engineer coming out the next day justified it. I booked in an appointment between 8am and 5pm and received a confirmation text that engineer would call in morning with more exact time. Next morning I took the… Read Full Review

Leanora's Response to Dittonite's Review

Written on: 20/05/2013

All I can say is you was lucky he was only tired my engineer went on holiday with the part for my boiler and I have to wait till he comes back off his holiday not say he dose not deserve his long awaited holiday. Customer service knew this when I was calling to find out when the engineer was coming to fix the boiler only found out from my insurance company. Hope this make you feel a bit better. 0nly good thing is that it not winter.

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★★★★★

“Well done Heateam! My boiler is now working!”

Written on: 13/02/2013 by Chei (7 reviews written)

My Remeha boiler was leaking from the base of the boiler, and water was running down the condensate pipe. I went on the internet to find an affordable boiler repair service, and all that appeared to show was British Gas (BG) services and their Homecare service. I did read some negative reviews on the forums about BG, but decided to give them a go. I contacted BG and after being on the phone for a while, I decided to sign up to their Homecare 200 service,where you pay a one off fee of £99 and… Read Full Review

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