Aerial Force - www.aerialforce.co.uk

Great service, call back in minutes upon request, great availability and a professional engineer. Fast quote and flexibility

I asked for TV wall mounting. They initially quoted £129+VAT and £85+VAT for cable concealing. The engineer arrived didn’t have any professional ethics. He did wall mount the tv after drilling few unsuccessful holes. I was ok with that. When requested cable concealing he acted as if he know how to do. But he didn’t have any clue of how to do it. This is on a flat with a plasterboard wall. He broke few holes randomly and was about to give up saying he cannot do cable concealing. I had to step in to make sure my walls are getting damaged permanently. With my help we managed to get the wire through. He took 15mins after that to put the wrapper on holes. Since he messed up the holes too big with no adequate knowledge, he messed up the screws too. I was patient getting my walls damaged, but i was ready to pay as the job finishes. He suddenly came up with a massive price £430 with super inflated prices. He shouted and threatened to rip the wall off while we were discussing about price. He was about to go on rampage while I was speaking to his company. I asked him to come out of home n then talk so that my family doesn’t look at this idiot. He changed the price and increased the cost to £480 and then I paid to save my family getting panicked. Just a bunch of cheaters. I reported this to the company. They are blabbering despite given advice of invoice him cancelling and inflating prices.

They are cheaters and very unprofessional to threaten for money. He stayed in my home for 4hrs( 30 mins fighting with us) for a tv wall mount and cable concealing.

AVOID AVOID AVOID!!!!!!!! We have audio evidences of the engineer threatening us and the pics to prove the tampered invoice. Happy to upload here

DO not use this company

DO not use this company . they knew we had a child in a electric wheelchair and we would be struggling for room once the tv arrived . . cancelled after promising to fit our tv on the wall we waited all day . . we explained we needed it up on the wall as arranged. The tv was delivered today and fitted with arial force the same day . They have put us in a situation of cant get the wheelchair in the house. i explained we do not have the room . they did not care . STAY WELL AWAY . Im disgusted. do not trust the fitters or this company we are in the rct area .stay well away

Two occasions two engineers failed to correctly isolate cables and instead disturbed roof tilling to hide their cable boxing which had caused my property a leak. Please do not use this company as they try to denie and flog you off with rubbish warranty jargon although the same engineers no longer works for their company! 

Booked for a wall mounting installation for the TV. Got a call at 5.30pm to say they were held up on a job. One wasted afternoon. Booked for the next day. Same thing, only the call was at 4pm. They asked if I was available the third day. I cancelled my interest!

Terrible service and really poor post customer service. I had arranged a visit for my mum, engineer turned up, left in ten minutes (and was very rude to my mum) and that’s what you get for £79 + vat. Complained to company offered and was offered a discount to repair dish. Said I would think about it, 24 hours later issued an email saying if I didn’t pay £79 + vat my debt would go to a debt collection agency. Would certainly Never recommend or Ever deal with this company again.

Booked over the phone for a next day appointment. Was told they would be here between 8am and 6pm. They said I would have a 30 minute notice so I can get back home to be there for the fitting. I got a call saying he was around the corner from the property and he couldnt wait 20 mins. They wasted my entire day waiting around. Additionally to this they changed the pricing from £80-£150 on the day. Won't be using them again.

Customer service is quick to answer but its almost like they have no connection to the drivers.

If you are in a rush for an aerial DO NOT USE AERIALFORCE

Please be aware that they have rebranded themselves and come under a few names e.g. Aerial Force and TV Aerial Company. They've also been on Watchdog - just Google "watchdog tv aerial company".

Unfortunately, we only realised this after we'd paid them (forcibly).

Out story is VERY long so we'll just give you some headlines on why to avoid them at all costs:

- FALSE PROMISES: Their Manchester technician, making promises to my heavily pregnant wife, which he didn't keep, regarding the work he'd do to ensure our TVs were safely fixed to the walls before the baby arrived.

- REPEATED NO-SHOWS: Their technicians repeatedly didn't turn up at the agreed times (the majority of times they just didn't turn up at all) and ghosted us by phone and text (this happened on at least 6 occasions).

- FORCED EARLY PAYMENT: He asked us to sign and pay before he finished the work. When we said we'd rather not until work was fully complete, he said he wouldn't leave the house until we'd done it which left us extremely vulnerable.

- UNFINISHED WORK: Once we'd been forced to pay, he promised 'hand on heart' he'd return to finish the work, but he never came back. When we called Aerial Force customer services they said we'd need to pay more for them to come and finish the job.

- SHODDY WORKMANSHIP: One TV was slanted. He marked the walls with a permanent marker when measuring up. They fitted soffits by the side of the TV instead of behind so the wires are still not hidden. They left holes in our walls where they tried to hide wires and then claimed they couldn't.

- TERRIBLE CUSTOMER SERVICE: When calling calmly to report no shows, there were no apologies and often a passive-aggressive tone was used by the representatives.

This company is to be AVOIDED at all cost.

You will notice that there is NO EMAIL ADDRESS and NO LOCATION ADDRESS anywhere for them. Just a phone number. They remain hidden behind a big black cloak.

They will quickly send out a man and a van to get their shoddy work done, get paid and run away. They are Rogue Traders.

Check out ‘Rogue Traders’ yep, there they are.

I had them in to fit a large television on the wall.

Only one man and a van arrived to do the work. Any risk assessment or just common sense would say that this was a two person lift. Yet they send just one man.

Without any asking if I could help, I was told to grab the tv and help lift it onto the wall bracket. I’m 80 years old.

I asked for a receipt after payment and was given one with under a different company name.

Sounds like they use different aliases too.

Booked them to instal my tv, they gave me a time between 1-6 and then at 4.30 they call to say they can’t come. Wasted my whole afternoon, do not trust.