DO NOT USE THIS COMPANY

“DO NOT USE THIS COMPANY ”

Written on: 05/01/2022

Please be aware that they have rebranded themselves and come under a few names e.g. Aerial Force and TV Aerial Company. They've also been on Watchdog - just Google "watchdog tv aerial company".

Unfortunately, we only realised this after we'd paid them (forcibly).

Out story is VERY long so we'll just give you some headlines on why to avoid them at all costs:

- FALSE PROMISES: Their Manchester technician, making promises to my heavily pregnant wife, which he didn't keep, regarding the work he'd do to ensure our TVs were safely fixed to the walls before the baby arrived.
- REPEATED NO-SHOWS: Their technicians repeatedly didn't turn up at the agreed times (the majority of times they just didn't turn up at all) and ghosted us by phone and text (this happened on at least 6 occasions).
- FORCED EARLY PAYMENT: He asked us to sign and pay before he finished the work. When we said we'd rather not until work was fully complete, he said he wouldn't leave the house until we'd done it which left us extremely vulnerable.
- UNFINISHED WORK: Once we'd been forced to pay, he promised 'hand on heart' he'd return to finish the work, but he never came back. When we called Aerial Force customer services they said we'd need to pay more for them to come and finish the job.
- SHODDY WORKMANSHIP: One TV was slanted. He marked the walls with a permanent marker when measuring up. They fitted soffits by the side of the TV instead of behind so the wires are still not hidden. They left holes in our walls where they tried to hide wires and then claimed they couldn't.
- TERRIBLE CUSTOMER SERVICE: When calling calmly to report no shows, there were no apologies and often a passive-aggressive tone was used by the representatives.