Blocked Toilet (caused by blockage in external soil pipe.

Able Group Reviews -
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austinrover's review of Able Group Reviews -

“Blocked Toilet (caused by blockage in external soil pipe.”


written by austinrover on 27/09/2023

Phoned ABLE GROUP at 8:03 a.m. to report problem, call was answered within 2 rings,
the lady I spoke to was very polite and efficient, took all my details and arranged for a plumber to arrive same day before 14:04 p.m.
Plumber phoned 20 minutes before arrival to say that he was on his way. Arrived at 2:00 p.m. I explained what the problem was and that the blockage was in the sewer downpipe and not the toilet itself, he agreed with my thoughts and said the best option would be to clear the blockage by jetting the pipe this was slightly more expensive at £145 but I was expecting this to be necessary and I found the cost to be reasonable.
As the sewer pipe is cast iron there is no access panel to get into the pipe so the plumber had to drill the lead pipe that leads from the toilet to the sewer pipe so that he could insert the jetting hose into it. The blockage was cleared within a few minutes and after checking that the water was flowing freely the plumber repaired the hole that had been made in the pipe. The plumber tidied up and left at 2:50 p.m.
I found the plumber who attended to be a very pleasant person who knew what he was talking about, explained what needed to be done,and did not try to press me into
having work done that was not needed. the payment was taken from my card the following day,ABLE GROUP did not require any money for a "call out charge" as some companies do. I would recommend this company without hesitation and the plumber who attended in particular.

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