A little room for improvement

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Allen377's review of Phoenix Tours, www.phoenixtours.co.uk

★★★☆☆

“A little room for improvement”

Written on: 19/03/2016 by Allen377 (1 review written)

The coach driver and tour guide arrived on time, were friendly and answered all of our queries.
They also gave good advice about securing belongings and encouraged us to take photographs of our passports in case they were lost or misplaced.
The coach was very cold and this caused a bit of discomfort. The coach also broke down enroute to Dover, however this was fixed quickly and we were kept informed.
When we arrived at our destination we were reminded about staying safe in the park and offered us advice about rides, queues, where to eat etc.

The experience at the destination was not pleasant but this had nothing to do with phoenix tours.
After an awful time in the park we returned to the coach where our guide was waiting for us in good spirits, it lightened the blow of the bad experience.

The journey back was very cold on the coach, but the atmosphere was nice and we were asked about our day.

The driver and guide were friendly and well informed. The only let down was the coach breaking down and the fact that is was so cold.

I would book with the company again.

One little suggestion I would make is it would have been nice to have maps of Disney Land and the studios on the coach so we could plan enroute, but that's just nit picking.

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