Phoenix Tours, www.phoenixtours.co.uk

Very safe, friendly comfortable tour package, no need to worry about anything just sit and relax.

Beautiful tour management is really helpful you will feel like you are on a family trip.

Highly recommend if you wanna go with your family, friends or alone

Very very good service drivers very good

My Parents went with them, phoenix tours has amazing helping staff, including driver and guide in Scotland tour. would definitely recommend phoenix tours to anyone. Thanks

Me and my wife spent with the phoenix tours company. We had lots of fun with the group, very jolly and friendly, the phoenix tours guide was very entertaining and helpful and enjoyed her company. We will definitely go again.

Food was also good. No complaints.

I have been using Phoenix Tours services for the last five years. They continue to provide a prompt, reliable and friendly service. Their coaches are of excellent quality and make traveling a more enjoyable experience. Their drivers are a real credit to the company as they go that extra mile to give a customer good service.

We booked three coaches for our company event, coaches arrived on time, we had to do some extra stops on route, drivers had no issues helping out, had to call there office to confirm and they were friendly and accommodated.

Highly recommend using Phoenix Tours to anyone for your travel needs

I called confused about a lot and they literally answered all my questions and set me up with a good deal. I am quite a last minute person but they still managed to find me a driver for my date. I am more than happy and will definitely book with them again! Friendly staff also! Thanks.

Genuinely don't understand how this company is still legally operational and the directors not behind bars. It's the kind of thing from only fools and horses. A rotten old bus (probably not allowed in central London with the tar black smoke bellowing from the rear) and unbelievably disorganised, dishonest, barely functional staff. The experience I won't go into, you can read the reviews. The five star reviews I presume are all written by the owners no doubt. Will continue to check back for news of the first lawsuit!

Would just like to tell you we had a lovely relaxing and safe journey with your company and Leonard on Monday. Thank you very much.

Phoenix Tours, were professional and reliable. They reassured and kept me informed throughout my journey. The minibus was spacious, clean and comfortable.

The company was courteous and the driver was really friendly.

Would recommend and use them again.

Isle of Wight trip

Bad customer service, false advertisement, endangerment of passengers, rude staff and lateness

If you plan on booking with this tour guide company on wowcher don't.

I had to leave 3 different voicemails that no one got back to me about and once I got through, I had a staff member tell me he'll call me back after an hour, but never did.

On arrival our group was separated into two different minibuses, 16 passengers squeezed into a 14 seat minibus,

False information on the list of activities and a driver who was using his phone for directions while driving as a result we missed our 10am ferry.

We didn't get to see Godshill village, no geology on Alum bay or visit the needless lighthouse as advertised on wowcher.

Just drop off at 3 locations for us to wonder about.

He promised we would come back home together in the same minibus but instead of dealing with it, my friends and 2 passengers argued about it.

So he told me and my friends all to get off the coach at Southampton and that he would refund us.

Very unprofessional, and if this doesn’t convince you I would recommend reading the negative reviews on here specially the one titled 'Disappointing' since that was what we also experienced.

Doesn't even deserve a star!