Do Not Buy A Toshiba 42VL963B - Toshiba TV & Support USELESS

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essexforfarian's review of Toshiba


“Do Not Buy A Toshiba 42VL963B - Toshiba TV & Support...”

Written on: 14/03/2014 by essexforfarian (1 review written)

Having purchased this TV in late 2012, the TV kept failing to come on or switch off, power on showed green but the screen remained blank, absolutely nothing and by this time it was only 11 months old. Took back to Currys and complained about the faults, they really didn't seem surprised and they sent it away for repair, this took another 3 and half weeks and then they lost the remote control. After 2 more weeks, we finally got a replacement and we could now switch the "repaired" tv on. So now the warranty was expired. Everything seemed fine but after only 4 months of working ok, the unit has failed again and I have contacted Toshiba support who have been very UNHELPFUL and have replied that the warranty is expired and they are no longer responsible, they were so kind to send me a repair centre address in the area, how considerate of them. Wow what a waste of £700+, would have been cheaper renting a TV.
I have had a Toshiba TV before and it was great and this is what made me buy this one. Rest assured I will not purchase another Toshiba item due to lack of support etc. Seems they are only interested in taking your money and not resolving faulty products. It also seems that we are not the only ones who have had this issue with a Toshiba TV, so there must be an underlying cause(s) to the failures, which Toshiba seem to fail to address/deal with. Like I said, they are happy to take your money, then shrug you off as soon as your warranty and repairs expire and fail

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