Hungryhouse Reviews - www.hungryhouse.co.uk

★★☆☆☆
2.2 / 5
36% of users recommend this
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  • Quality of food

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Latest Reviews

★☆☆☆☆

“No vegetarian respect”

Written on: 02/03/2018 by CarsonClancy1950 (1 review written)

I ordered £58 pounds worth of vegetarian food. On the same evening one waiter rang me to say there was no pak Choi so i ordered another vegetarian dish. When the order came they all had shrimp, meat or chicken in. Also, it was all swimming in disgusting pink sugar water which was meant to be a sauce. When i rang Jades Kitchen to complain that it was not vegetarian and we couldn’t eat anything they said they would ring me back. Seven phone calls later, and having spoken to the manager… Read Full Review

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★☆☆☆☆

“Hungry house customer service”

Written on: 27/02/2018 by Zion1955 (1 review written)

I don't understand the point of ordering via Hungry house if they will not look after you when things go wrong. My food was delivered really late, no email was sent to update with the time. When i callex after texting for 15 minutes with the customer advisor i realised that there is no interest to look after the consumer. The advidor i had, Mercedes was pretty useless. The onky thi g she was saying " iam sorry it's not my fault, it's the restaurant" .. so what is the point of using hungry house… Read Full Review

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★☆☆☆☆

“All round terrible”

Written on: 05/01/2018 by zlSlaughter252 (1 review written)

Ordered x4 dishes from a Chinese restaurant. All four were really poor quality - cold, over cooked, lacking in key ingredients etc. We couldn’t eat it and so had to cook instead. Complained via hungry house customer services who duly called te restaurant on my behalf. Apparently the restaurant was v rude to them and refused any compensation. Hungry house also refused to provide any compensation and said they take no responsibility for the quality or standard of the food. Poor service, poor… Read Full Review

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★☆☆☆☆

“Worst Delivery Platform in London!”

Written on: 27/12/2017 by LondonThomas (1 review written)

This has to be the worst restaurant delivery app/service in London! The first time I used them is the last time I will ever use them! My experience with not just the restaurant but Hungryhouse is disgusting. Hingryhouse told me when my order should be delivered, but then reserved the right for the restaurant to change that delivery. When the delivery was late I contacted Hungryhouse via live chat. There was no resolution, but an apology. Long story short - 3 hours for a delivery of chinese… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 04/12/2017 by fpCalhoun277 (1 review written)

Ordered food and it so 2hrs late which was ridiculous from a chicken place in n4. Never again… Read Full Review

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★☆☆☆☆

“Appalling company”

Written on: 28/11/2017 by wilko50 (28 reviews written)

This company has no customer care what so ever. It works by the takeaway staff/owner pretending to be customers and writing outstanding reviews which is dishonest to say the least. They are only interested in taking money and providing no customer service even if something goes very wrong. Considering they are so dishonest and provide a platform for some terrible takeaways I will no longer use them. Also if you post a negative review about them or a takeaway on their site they delete it… Read Full Review

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★☆☆☆☆

“disgruntled”

Written on: 26/09/2017 by Reesed27 (1 review written)

The food was cold, the chips shrivelled up. The plaice was small and thin covered with thick batter, I couldn't tell what fish it was. The mozzarella rolls and salad were good. I wont be ordering from Angies again … Read Full Review

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★☆☆☆☆

“Poor Food Quality”

Written on: 10/07/2017

This was the worst takeaway food I have eaten. The means of delivery and timing was very good but to advertise such a poor takeaway is not good. I would expect the food places advertised by hungry house to at least meet a certain standard, this did not. I phoned to complain and was promised resolution, never heard from the lady dealing with issue again. She even promised to send me a review link, nothing… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 21/06/2017 by Lelikeli (1 review written)

Never again shocking customer service I only wanted to change my delivery time and they gave me a mouthful they need there mouths washing out with soap this company shouldn't be in business just eat is far nicer staffed than hungry house there AWFUL people… Read Full Review

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★☆☆☆☆

“BEWARE DO NOT USE COMPANY”

Written on: 26/12/2016 by Andreas43 (1 review written)

Keep cancelling my orders with no explanation then the money takes 24 hours to go back in. RUBBISH… Read Full Review

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★☆☆☆☆

“WARNING!! PLEASE BEWARE THIS APP!!! PLEASE DO NOT...”

Written on: 19/10/2016 by AktarMiah (1 review written)

WARNING!! PLEASE BEWARE THIS APP!!! PLEASE DO NOT USE THIS SERVICE!! Food NEVER turned up! Complained to customer services but they refused to refund, instead advised me to contact the restaurant directly, even though I had paid extra money for their services so they should have taken responsibility. Also I've put in a review about the restaurant but the app hungryhouse rejected the review, obviously because of the fact that I have exposed the poor standards of this restaurant, they didn't… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 08/09/2016 by wilko50 (28 reviews written)

I complained about inedible food and the customer service department was rude and dismissive. They are keen to make money out of you and the restaurant`s but shoulder no responsibility. They said if you have a problem with an order leave a review. I did just that also complaining about them and guess what ? it was blocked from appearing. I was a loyal customer but will never use hungry house again. Its just a money making machine that does not care about service… Read Full Review

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★☆☆☆☆

“HungryHouse - where customers are left hungry and unhappy”

Written on: 26/08/2016 by Sickov_Anti-service (34 reviews written)

Looked for local takeaways with this sham of a company. Ordered from 'Lucky Star' in Basildon, some four miles away. 10 minutes after ordering I receive an automated text message 'Order cancelled'. I later receive an email stating that 'delivery to my area is not possible'. The order was £25.00 and they had the cheek to charge £3.00 for delivery. But they still refused to deliver. Thanks to both these inept businesses; I will be using neither again. … Read Full Review

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★☆☆☆☆

“Disgusting ”

Written on: 18/06/2016 by MacMillan269 (1 review written)

I am absolutely livid!! Ordered and put card details into the hungry house website, order was eventually cancelled because there was a fault with hungry house systems. But didn't have a problem with taking my money!! Spoke to customer service and have to wait 3 workings days for my money to be returned, and wouldn't let me speak to the manager. NEVER EVER ordering from here again and I advise others not too either… Read Full Review

Sickov_Anti-Service's Comment

Written on: 26/08/2016

Agreed.
HH showed my a chinese - I ordered, then the order was cancelled because I was outside delivery radius! I'm FOUR miles away?? And why was it shown to me in the first place???!!!

Three days to wait for my money..never again.

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★☆☆☆☆

“2hrs wait for a quick meal - order if you want to go...”

Written on: 04/06/2016 by McElroywt443 (1 review written)

I've ordered twice from Hungryhouse in the last 6 months and had the same awful experience both times with 2 different restaurants. Gave them a second chance yesterday and found the situation to be the same, if not worse. Food arrived almost 2 hours after I placed the order (described in the order as 'ASAP' delivery. I received a notification of a 50 minute delay one minute after the order was confirmed and paid, with no option to cancel at that point. So you get tricked into believing the food… Read Full Review

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★☆☆☆☆

“Don't cheaper direct”

Written on: 11/01/2016 by Mallory356 (1 review written)

Looked at a few take away menus and compared them to prices on hungryhouse and delivery is cheaper or free direct and found offers better direct ie 20 % off on orders over £15 Hungryhouse its £20… Read Full Review

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★☆☆☆☆

“Terrible service Hungary house were quick to take my...”

Written on: 02/01/2016 by paulleo (1 review written)

Terrible service Hungary house were quick to take my money via debit card however they forgot to let me know that the shop was closed. When trying to get my funds back I was told to wait 3 working days as for some unknown reason my bank would need to investigate??? I spoke to a representative of Hungary house this evening who seemed as if he was still nursing a new year hangover very rude and dismissive and obviously forgot his job and how to deal with customers. A really bad experience and… Read Full Review

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★☆☆☆☆

“My account has just been hacked.. I like in maidstone...”

Written on: 27/12/2015 by Rsimmo25 (1 review written)

My account has just been hacked.. I like in maidstone kent and some sod has just hacked my account in Manchester to order there food through your app!! I just called you and some man who did care... Told me it happens all the time and to call the police as they cant do anything.... Even no you have his address, email and phone number... .... Our cards are left on your app because they are meant to be safe??? Which they are not!!  Avoid Avoid Use another app… Read Full Review

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★☆☆☆☆

“Awful Company ”

Written on: 19/12/2015 by Andy6826 (2 reviews written)

Do not trust this company,very quick at blaming other people. The App works and they are quick at taking your money. But their supplies are awful and useless & customer service team are rude & don't want to help… Read Full Review

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★☆☆☆☆

“Angry student”

Written on: 14/12/2015 by McDonald1965 (1 review written)

I live in student accommodation and I have ordered from them loads of times and then tonight my order was cancelled so i was told to try and reorder via the email and i did. Great I thought going to get my pizza, boy was I wrong. It said that a refund would be sent in 3 days or I could use my account balance. I thought maybe it was the company that canceled it and then 10 hours later I ordered from a different restaurant. When trying to check out it said I had sufficient funds but I have £30… Read Full Review

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