Northern Gas and Power - www.ngpltd.co.uk

My very strong advice is to avoid this company.

This is not one of your average one star rants.

I will try to explain my balanced advice.

My business has been a customer of Northern gas and power for many years and for many years I have been very happy.

Sadly things went very wrong in 2023.

The sales representative from Northern Gas and Power sold my wife (and business partner) a long gas extension contract on the promise that if rates drop in the future the contract can be renegotiated to the lower rate.

This promise was not correct and represented mis selling.

Northern Gas and Power ignored my requests to cancel the mis sold contract and failed to respond to my official complaints by email and web form.

I passed my complaint to the Energy Ombudsman for independent review and arbitration.

Northern Gas and Power failed to engage in the arbitration process and failed to respond to any of the ombudsman’s questions.

The ombudsman’s ruling was that Northern Gas and Power had mis sold the gas contract to my wife by mis representing their ability to renegotiate should rates change.

The ombudsman ruled that Northern gas and Power must arrange for the mis sold contract to be cancelled and meet all of the cancellation charges (likely to be several thousand pounds).

The ombudsman ruled that Northern Gas and Power must apologise to me for mis selling and for their poor customer service.

The ombudsman ruled that Northern Gas and power must pay me compensation for the inconvenience caused by their mis selling.

The reason for my one star review and my strong advice to avoid this company is not because of the mis sold contract. I accept that anyone can make a mistake.

My one star review and strong avoid advice is because Northern Gas and Power failed to engage with the ombudsman and 8 weeks after the ombudsman’s decision they continue to ignore it and continue to fail to action the ombudsman’s decision.

Northern gas and power’s refusal to follow its ombudsman’s legally binding decision shows them to be corporately arrogant, incapable of regulation and out of control.

A company that fails respond to its own regulator like that is dangerous and not one to do business with.

Owner.

Balsall Common Dental Practice

Excellent company kept us in the picture during the whole process and the person I dealt with is a credit to the business, Would highly recommend

The person I dealt with was excellent helping me sort out my electricity and was an pleasure to deal with never felt pressured like sometimes can feel

Pressure selling that's all they are horrible experience ruined me.