The VERY Worst

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OurPoolSucks's review of Anthony Sylvan Pools - www.anthonysylvan.com

★☆☆☆☆

“The VERY Worst”

Written on: 29/05/2019 by OurPoolSucks (1 review written)

We contracted with Anthony & Sylvan Pools over 10 months ago. We intended to have the majority of construction done last year, and the final plaster and fill to take place in late March / early April. After raising many issues along the way, and having most ignored, they finally came out to plaster the pool and fill, but apparently the pool was no where near ready. It took a full 9 months to get to the point where they could actually put water in the pool... and now it leaks.

They have sent out their own internal leak specialist... who couldn't find the problem.

Then they sent out a third party leak detection company that spent two days looking, but could not find the leak.

I found the leak in about 4 hours, and confirmed it within the first day. They still have not been out to address the leak, or even called to discuss, even after I told them specifically where it was, over a week ago.

Along the way, they damaged our lawn, gardens,and driveway, failed to address items we pointed out in real time, and had tremendous turnover of construction foremen. Garbage and construction debris littered our home for over 6 months. They could not have possibly cared any less, and blamed everyone else.

To a company, every subcontractor told us how difficult they were to work with. One went so far as to say the majority of their work was not primary pool construction, but going back and repairing Anthony & Sylvan errors and poor workmanship.

The sales process and experience was terrific. Then we made the mistake of writing a check, and then paying in full. To say they are non-responsive to the customer would be a kind.

Lots of promises. Lots of people saying they were the one that would solve all issues. Lots of wasted construction delays.




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