The Wetsuit centre Reviews - wetsuitcentre.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible customer service ”

Written on: 13/03/2021 by Alir324 (1 review written)

I bought a very expensive wetsuit from this company and it had a fault soon after purchase. Staff were very unhelpful and quite rude. I wish I had bought from somewhere decent like boardshop or down the line. I will never buy from this company again.

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★☆☆☆☆

“Shocking customer service, poor service”

Written on: 18/06/2019 by Davidsonec25 (1 review written)

We bought a wetsuit for my son which was perfect for the first couple of months then lost all its elasticity and no longer hugs his body and lets gallons of water in. i asked for a return and was also looking for a summer wetsuit for myself and they weren't interested.

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★★★★★

“Great Service & Great Products”

Written on: 01/06/2014 by CornwallSurfer (1 review written)

Telephoned for advice and received the best service as they guided me through the purchase and even fitted me out of the telephone. Wetsuit arrived within 24 hours.

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★☆☆☆☆

“Appalling Service.”

Written on: 14/03/2012 by Miss Information (1 review written)

Having received the wrong wetsuit, I've had to endure numerous emails in which they refused to acknowledge that the wetsuit they sent me was indeed significantly different from the one shown in their website. When they finally accepted that it was different (and it took me FOUR emails and many photographs) they were quite reluctant to refund and keep offering to exchange it even though I asked Karis for a refund relentlessly (especially since they informed me that they never had the wetsuit advertised). I had to open a dispute with Paypal and escalate it to a claim. They blatantly failed to refund me voluntarily even after I produced proof that they had received the wetsuit back. Paypal had to force a full refund! They have been a nightmare to deal with and they have failed to refund me the costs of returning the wetsuit as promised. The Wetsuit Centre has behaved in a shamefully unprofessional manner and I'm glad I won't have to deal with them again. Place and order with them at your own peril.

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