Would give zero if I could

Tesco
★★☆☆☆
2.5
38.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

SavvyShopper12345's review of Tesco

“Would give zero if I could”

★☆☆☆☆

written by SavvyShopper12345 on 29/03/2024

An online delivery scheduled between 9pm and 10pm last night from Newport Road , Stafford store didn't arrive. Night before Good Friday too !! They had sent an email at 9pm saying issue with van, order cancelled, should take 3-5 days to get my money refunded. Why didn't they phone me and ask if I wished to pick up instead, no, nada, just "your order cancelled" Similar experience at Xmas too.
Well Tesco.... "my account cancelled"
Customer and Service are two words that shouldn't be used in the same sentence when it comes to Tesco.
No email for customer care either, what an absolute joke.
Are they for real ?
If I'd have realised I couldn't email a big company like this, alarm bells would have rung and I wouldn't have signed up.
Tesco's loss is Asda's gain. Vote with your feet.
Shame for the few nice in store staff they have who do a sterling job.

  • Quality of service

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