Fantastic Aftercare

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★★★☆☆
2.6 / 5
45% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Lidl

★★★★★

“Fantastic Aftercare”

Written on: 29/09/2015

I bought a microwave from Lidl 2.5 years ago with a 3 year guarantee. It broke down on Monday so I rang their customer service the same day. Good job I still had the receipt that's all the details they asked and they sent me an email with a post label for Germany attached. 

On Tuesday morning UPS arrived and the item away. I was thinking that would be 2 weeks gone at best and then a load of hassle. 

I went up to John Lewis and bought another microwave. On Friday the door bell rings and there is UPS with a brand new microwave. You would never get that service from any other retailer apart from say John Lewis. 

So folks keep you Lidl receipts, they honour their guarantees!

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Bastet2015's Comment

Written on: 16/10/2015

Lidl and Aldi's 3 year warranties are great. I'd rather get a relatively unknown brand from them because they seldom fail and, if they do, you're covered like this.

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Amips's Comment

Written on: 22/11/2016

John Lewis are not what they used to be, believe me!! :-(

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Amips's Comment

Written on: 17/10/2015

I guess you just haven't dealt with John Lewis recently - REALLY gone down for after sales service on more than one occasion.

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