Victor Valentine Reviews - www.victorvalentine.co.uk

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★★★★☆
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Latest Reviews

★☆☆☆☆

“Do Not Ever use Victor Valentine.”

Written on: 16/03/2019 by PhilHunt80 (1 review written)

Do Not Ever consider trusting Victor Valentine with providing suits for your wedding day!! Two days prior to my wedding,the person I dealt with at Victor Valentine informed me he could not provide the tailored suits I had paid for months previously. He is completely unprofessional and unreliable. The owner, is not a tailor himself and I take strong issue with the claim his company is 'perfect for weddings'. I do not want anyone else to go through the experience I went through so close to the… Read Full Review

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★☆☆☆☆

“Atrocious in every way”

Written on: 10/03/2019 by jackbeckwith (1 review written)

I would advise anyone and everyone to stay as far away from Victor Valentine as you can, and spend your money somewhere you can get a half decent suit and customer service. I ordered a suit from Victor Valentine over four months ago. I required it for an event around Christmas time, but despite frequent messages and emails assuring me it would arrive soon, it did not get to me until the beginning of February! This despite it being advertised as "ready for immediate despatch" When I bought it… Read Full Review

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★☆☆☆☆

“Don't order made to measure suits”

Written on: 26/02/2019 by McCoy38 (1 review written)

I ordered two suits to be made to measure 20 days quoted , so i should have received mid January, it is now end of February and no sign of the suits, Yesterday I went to the shop, they were full of apologies , I was refunded my @400.00 deposit, with a promise that i would get the suit one day I have since looked at the reviews for this company, and see this is a long standing on going problem so my advice id do not order from this company, I have to say the ready made suits look amazing… Read Full Review

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★☆☆☆☆

“For now beware i have no order promised over 2 weeks ago, ”

Written on: 30/01/2019 by Mauriceestop (1 review written)

I ordered two made to measure suits back in December, and paid a large deposit of £400.00 , and was advised that the suits would be ready in 20 days, Ie about January the 10th, It is now the end of January, i have called the number many times with no answer, and i have mailed on two occasions, once to cancel my order and request a refund of deposit, As one of the events i ordered a suit for has passed, so i had to go else where to buy a ready made suit, and it is the same situation for… Read Full Review

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★☆☆☆☆

“No service”

Written on: 09/01/2019

I ordered some of V V's clearance items from their website with hopes of providing my son a nice suit for prom, but I never received the items ordered. I had one response from an email which never resulted in receiving my items. Any other communication was never responded to. Therefore since I never received the suit items, I can't comment on the quality of the product, but the customer service was next to nothing. When I tried to communicate through PayPal(after many personal attempts)… Read Full Review

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★★★☆☆

“Suit different colour ”

Written on: 08/03/2016 by Kingkp108 (1 review written)

sent for a suit for a wedding took 6weeks to come jacket to small waist coat to small trousers to small and it doesn't look like the suit I ordered it was a lot darker… Read Full Review

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Jamesstanley's Comment

Written on: 09/03/2016

Our apologies for the slight delay in getting your suit to you. We generally are able to tailor our suits within 30 days but during our recent promotion we experienced an exceptional level of orders and our turn around times slipped slightly. All of our suits are individually hand made to order. They are not mass machine made. What suit had you ordered? We can easily make adjustments or remake the suit for you free of charge. It is all part of he service.

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★★★★★

“Ordered from here before and never had an issue. My...”

Written on: 03/09/2015 by Sally515 (4 reviews written)

Ordered from here before and never had an issue. My items came in a timely manner… Read Full Review

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★☆☆☆☆

“Don't Bother”

Written on: 08/07/2015 by RJLynch (2 reviews written)

I ordered what looked to be a really nice three piece suit at £500 in a dark blue tweed from their website to go to a wedding. After chasing it numerous times and given lots of excuses it arrived and the waistcoat was 3" small on the chest and it was a completely different colour and tweed pattern. I sent it back and they moved the buttons 1/2" over so it still didn't fit. Sent it back again to be told they had no material left to fix it, so didn't have a suit to wear to the wedding. They… Read Full Review

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Vicvale's Response to RJLynch's Review

Written on: 11/07/2015

Hi - really sorry about the original fabric going out of stock. It was a limited edition run and it proved rather popular. The waistcoat was returned to you and it is extremely unfortunate that the Royalmail lost the delivery. We offered you a completely free 3 piece suit of your choice due to the problems you experienced. This left you with a £300 suit free of charge which we felt was a fair compensation.

Again, our sincere apologies for your experience.

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Rjlynch's reply to Vicvale's Comment

Written on: 24/07/2015

It is nice to finally to have a reply based on the fact that I have tired contacting you several times, perhaps the light of publicity concerns you.
Your reasoning and reply is ill founded based on what would appear to be several lies or lack of linking past excuses given.
My original suit, ordered from a picture advertised on your website looked totally different to the suit that was received.
Strangely the excuse given was the suit advertised had been replaced with a new material.
If this was the case why is it that when the waistcoat was returned due to being 3” smaller than that the size ordered did you say there was no more material to make a new waistcoat. A little odd that you ran of the new material within a month of the release.
Yes correct you did reply and produce a new suit to compensate, however at no stage did you state that the difference between the ordered suit of £500 and the replacement of £300 would not be refunded.
Perhaps in the future you need to state these facts up front rather than at the end as on face value it would appear that you intentionally try to deceive money from honest people.
As for the return of the very small waistcoat being lost in the mail, very poor.
Months late, £200 down, people think again. Perhaps if a resolve had been met with the appropriate customer service skills then I might have not gone to print.

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Vicvale's reply to Rjlynch's Comment

Written on: 25/07/2015

You have kept the original fully functional 2 piece suit (worth £400 without the waistcoat) and we made a full 3 piece replacement free of charge as compensation (worth £300).

We would be absolutely more than happy to provide a free complementing waistcoat that would work with the original suit. We have plenty of solid colours that would work very well.

If you'd like to get in touch, we can arrange this for you free of charge.

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★★★★★

“Quality And Attention to Detail! ”

Written on: 09/04/2015 by JesseValerio (1 review written)

Received my suit today and it fits perfect! I'm getting married in 3 weeks and I know I cut it close but it was worth the wait! I was going for a vintage look with more of a modern fit and Victor Valentine delivered! I've bought quit a few suits from well known stores and the quality behind my Victor Valentine Herringbone Suite is that of suits 2 to 3 times what i paid for mine! (Granted, I used a discount PROMO CODE and got %25 Off) Exeptional Suit! Absolutely love it's vintage look and… Read Full Review

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Claireatha's Response to JesseValerio's Review

Written on: 27/04/2015

Where did your promo code come from please?

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★★★★★

“First class in every way”

Written on: 17/09/2014 by JoeEnglish (1 review written)

I really can't recommend Victor Valentine enough. I ordered 3 tweed suits for my wedding and they have been very proactive in getting everything sorted in good time. He's a lovely guy and it was a real pleasure going to meet him when we had our final fit. Even though I gave him the wrong measurements initially, he re-made the suits at no extra cost to me. I received the suits yesterday and they all fit perfectly, the fabric is high quality and the finish really is exceptional. Great work!!!… Read Full Review

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★★★★★

“Fantastic Service!”

Written on: 17/09/2014

With my brothers impending wedding coming up, I was struggling to find the right suit and came across Victor Valentine. I was worried due to the item being handmade that I would run out of time and that the item wouldn't be ready. I couldn't of been more wrong, I contacted Victor Valentine before placing the order to express my concerns and was reassured that it would be with me within 20 days, in fact it arrived sooner than I though. The whole experience from start to finish was fantastic… Read Full Review

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★☆☆☆☆

“Joke of a Company”

Written on: 14/09/2014 by SaniyahRitchie408 (1 review written)

Found the website through Google, liked the look and price of the suits. After an initial fitting, follow months of being dicked around and chasing further appointments and updates on delivery. I believed the stories of it being 'manic'. When I finally received my suit two weeks before my wedding it was still completely oversized - trouser length covered my feet, jacket too broad and long. There had actually been no tailoring at all. I had to get it altered at a proper tailors and even after… Read Full Review

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Vicvale's Comment

Written on: 14/09/2014

We would be more than happy to speak with you about the handling of your order if you can email us some details. It is obviously concerning to hear your thoughts. We pride ourselves on providing a professional service and as you can see from the other reviews below, we feel confident that we achieve this on a regular basis.

Please get in touch so that we can discuss this in more detail and look to resolve your issue.

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★★★★★

“Brilliant service”

Written on: 12/09/2014 by Shane1234 (1 review written)

Very speedy and efficient service! The suit was very good quality and Victor Valentine were more than happy to help with any queries. I would defiantly recommend to a friend!… Read Full Review

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★★★★★

“Stunning”

Written on: 08/09/2014 by Ryan208 (1 review written)

A bought a blue herringbone tweed suit and in is the most comfortable best fitting suit I have. The fabric is stunning and it is very well made. It has a modern looking cut and fit like no other suit out there. The service is fantastic too. I would highly recommend and I will be ordering another from vv… Read Full Review

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★★★★★

“Absollutely perfect”

Written on: 05/09/2014 by lancebell (15 reviews written)

I got a evening suit for me 2 month ago. My appreciation for this product is very high because the quality of the products is excellent. Also, the service is really amazing. All the stuff are highly qualified and found me a great evening suit. Theprices are high, but it worths all the money, because everiithing is aw2esome. Thank you very much for your great service. I wish you lot of positive reviews!… Read Full Review

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★★★★☆

“Perfect product, almost perfect service”

Written on: 21/08/2014 by DRama666 (1 review written)

Pros:I found suits on ebay, called and visited their office with my best man for fitting after ordering samples. Here Damon fitted myself and the best man offering advice and tailoring suggestions. This service was second to none; after working in a leading suit shop myself I was very impressed with both materials and product knowledge. Suits were ordered and my best man and I left thinking it was both all too easy and very excited. Some weeks followed, the suits were made and we went back for a… Read Full Review

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★★★★★

“My wedding suit”

Written on: 13/08/2014 by philipjames1 (1 review written)

Needing a new suit for my daughter's wedding and, not having seen anything I liked in my price range at the major tailoring outlets, I came across Victor Valentines website online.Not having bought anything of such a personal nature online before I was rather anxious about the result. However, I could not have been more wrong. The suit was perfect, in fit material and style.During the wedding day I received many compliments on the suit and enquiries as to where I had got it. I would recommend… Read Full Review

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★★★★☆

“Competitive Prices”

Written on: 11/08/2014 by fvAllen347 (1 review written)

Victor Valentine is the place where you can get some class leading modern suits & clothing which have taken heavy influence from classic styles of the past. Quality is excellent. I have bought one from there, prices are also competitive… Read Full Review

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★★★★★

“Great suit, great service”

Written on: 04/08/2014 by asvirdee (1 review written)

I went to see Victor Valentine a few weeks ago after arranging an appointment. Although I was in a bit of a rush in terms of turn around, they managed to fit me in and I saw an advisor at their premises. The service there was excellent. He talked me through all they different materials and finishes, helped me try on the various sizes to ensure the best fit. Once I had selected the suit, he helped advise on what ties, shirts etc would go best with it and got the order processed. He also… Read Full Review

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★★★★★

“"Sharpest suit of the season"”

Written on: 01/08/2014 by domross (1 review written)

I bought the 'Prince of Wales' check suit for myself and my best-man, for my wedding a few weeks ago. Delivery was on the nose as quoted,and the suits looked better than they did on the website. Great quality and something that both is both stylish and a little different from the norm. Our wedding band's singer even commented on the suits being the sharpest she has seen this wedding season! My best-man had a small issue with his footballers type thighs, but he was quick and helpful in… Read Full Review

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