Great product, absolutely diabolical service

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★★★☆☆
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Guest's review of Wesleyan With Profits ISA Fund

★☆☆☆☆

“Great product, absolutely diabolical service”

Written on: 21/08/2013

The Wesleyan are living in the dark ages with customer service - the product was good. One problem was with amending online payments and even worse, the 'talk to the hand' attitude of staff at all levels when I made a few complaints. Staff are stalled, lied and then arbirarily closed my account - no where does this seem valid in the terms and conditions. I'm moving my investments elsewhere.

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Brianharvey's Comment

Written on: 10/09/2013

Your review does not even make sense. If that is how you corresponded with them them then no ownder they closed your account.

Having held the with-profits isa, among other policies for almost 6 years I could not disagree more. The service has always been exemplary in my opinion and the fund has been solid.

Having been a customer for almost 18 years I have few complaints although they do send a bit too much correspondence and leaflets.

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