Delays in transfering SIP

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  • Speed of transfer

  • Value For Money

Guest's review of Equiniti

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“Delays in transfering SIP”

Written on: 19/01/2022

I moved from one job to another
It took them 4 months to get the paperwork sorted to transfer my SIP and pay the tax required
A month after they cached the cheque it still stuck.
I complained, and was promised a call-back and resolution. Nothing happened
I complained, and was promised a call-back and resolution. Nothing happened
I complained, and was promised a call-back and resolution. Nothing happened
I complained, and was promised a call-back and resolution. Nothing happened
Spot the pattern?

"Customer services" is misnamed. Customer Resolution don't resolve issues.

As a SIP holder I had no choice but to use them. Avoid at all costs if you can
If you are in a position of influence for your firm, don't use them

The web site is good. The staff are personable. Support sucks

  • Speed of transfer

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