No improvement with Barclays Share Dealing after four years.

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fairmindedreviewer's review of Barclays Share Dealing www.stockbrokers.barclays.co.uk

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“No improvement with Barclays Share Dealing after four...”

Written on: 28/09/2020 by fairmindedreviewer (1 review written)

I opened an online share dealing account with Barclays when their 'old' site was being used four years ago. Since employment of their 'new' site there has been a litany of problems, none of which four years on have been resolved.
The latest being this morning, I just cannot access my account to trade. Fortunately I wanted to buy not sell, a delayed sale in a fast moving market could potentially cost hundreds / thousands, so I have used my other broker. I am effectively prevented from accessing my five figure holding. This happens now and again ( never with my other share dealing account with a different broker) and is not a one off. I phoned the helpline and was told that they have been having problems this morning.
Other problems include: The actual value of my shareholdings that have been consolidated are totally wrong. I might have £1500 in a share and my account tells me I have invested £500 for example. Two of my holdings are showing as 'up' when they are actually 'down'. Some of this was also a problem caused by moving from the old site. I was told about 3 years ago that this would be rectified. Had it not been for keeping paperwork I would be lost.
At the best of times the site is slow and logs you out after 4 minutes then when you phone up for help they comment "you are a regular user" which implies they don't want you to be?
I don't believe Barclays want to be in this sector any more otherwise these problems would not exist. I am moving money out now whenever I can but am stuck with them for a while.
I will be taking this a lot further and because things only ever get worse , not better, will be seeking compensation.
I won't go into the other problems!

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