Laurastar S5GB SerialnumberFaulty & poor quality control

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jenadege's review of Laurastar Magic IS5 Steam Generator

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“Laurastar S5GB SerialnumberFaulty and poor quality...”

Written on: 27/01/2016 by jenadege (1 review written)

Hi there,

We have unpacked and tried the Laura star Laurastar S5GB Serialnumber 140602/578267 and was once more utterly disappointed to see that we have been sent a faulty one for the second time.

These are the following issues:

1) Steam button not working
2) Grip loose
3) Temperature is too hot and steam coming out of handle burning my hand
4) Iron automatically switches itself off while ironing
5) Handle has split down the middle

We have come to point where we really don't know what to say anymore and at the edge of taking legal action... We are tired to boxing it up and organising time to reception the collection and delivery , consequently we have been without an iron for 3 weeks. This is not the expensive purchase we have signed for. I believe as a serious business you understand what it means about quality control and your legal accountability in regard to selling electrical and steam goods to customers?

We will be very interested to receive your reply to that .

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