Unwilling to fix delivery delay

Optimalprint www.optimalprint.co.uk
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AnnaTL's review of Optimalprint www.optimalprint.co.uk

“Unwilling to fix delivery delay”


written by AnnaTL on 13/01/2023

Evri posted a delivery delay on 5th Jan for an order that was due to be delivered by 11th Jan. When I contacted Optimalprint on 13th Jan their response was just "contact us again if you still haven't received it in 2-3 days and we'll issue a reprint". If I had contacted them 2-3 days earlier I would presumably have had that reprint issued by now. I understand companies can't control what Evri does but they need to either stop using Evri or be prepared to put things right when they inevitably go wrong. Cannot comment on the product quality etc as I haven't received it.

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