Optimalprint www.optimalprint.co.uk Review

★★★☆☆
3.5 / 5
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Casey230's review of Optimalprint www.optimalprint.co.uk

★☆☆☆☆

“The quality of their product was flimsy. They also did...”

Written on: 23/04/2020 by Casey230 (1 review written)

The quality of their product was flimsy. They also did a terrible print job, poor colors in a high-resolution photo. The notebook came to me with a lifted bubble on the face of a character, and the image was misprinted. The website states "If you are not happy with the quality of the product you purchased, and this is due to factors under our control, we will replace or refund your purchase fully." They got back to me saying that since I was not interested in a reprint, they added credit. I specifically asked for a refund as I decided to go with vistaprint. Their email did not offer a way to get back in contact with thems so I filed a separate complaint. I also cannot see the "credit" to my account which they respond saying it is probably because I have some sort of coupon on my account, which I do not and have no way of deleting whatever they say I have. Their "credit" is also only available for the remainder of the year. Be warned. Do not go with this company.

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