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9Halsey's review of 99inks



written by 9Halsey on 17/01/2019

If I could, i would glad to give a o star. If anybody want to buy ink cartridge from this company, Please don't. I bought an original multi pack ink cartridge which cost £48.98 from them last week, and got my order last Friday afternoon, i put the cartridge in the printer and didn't use until this Monday when I am back to the office. After printing less than 10 page( two of them are testing sheet because the printing quality was so bad you could make out what was on the paper I had to do a test), the link level have dropped significantly. The pink colour dropped less than 25%, the black, blue and yellow colour dropped around half. So I emailed them on Tuesday with the pics, but I didn't get any response except a request No. I then live chatted with one of the advisor on Wednesday, she/ he tried fobbing me off, and suggested me to contact my printer company, I refused as far as I concerned, it is not printer company fault. Then she/he started to blame me contact them too late, shouldn't wait for the ink cartridge dropped so low, ie: below 75%, therefore they couldn't do anything except made a note and would offer me some discount next time when I make a purchase. Which made me language, what made them think I would make another purchase from them ever again after this time? And how fast they expected me to react since I contacted them in third day after I received the products. Then she/he maybe want to get rid of me so told me the manager would contact me as soo as possible, so I waited till today still no answer, I emailed them again, I am still waiting. So from my own experience, please stay well away from them, rubbish products, dreadful customer service.

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