Ordered yoga mat & strap but they only sent the strap!

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mcoxell's review of Sweaty Betty

★★☆☆☆

“Ordered yoga mat and strap but they only sent the strap!”

Written on: 13/12/2020 by mcoxell (6 reviews written)

For my Mother's Christmas present, I recently ordered a Super Grip Yoga Mat and a carry strap. I ordered these in good time for Xmas delivery. The courier company they use is called Hermes. They sent regular updates but when the order arrived it only contained the carry strap and no yoga mat! I have emailed Customer Service and still awaiting a reply. Who knows, they may fix up this mistake, but first impressions of this company are bad.

In addition, their Customer Service line is only open 4 days per week (Mon - Thurs). This is not great customer service as a customer with a problem on Wednesday PM will have to wait up to 4 days to speak to somebody to resolve a problem !

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