Specialized Concept Store (London - Ruislip)

With the increase of 'internet only' bikes dealers such as Canyon its getting harder and harder to justify purchasing your new pride and joy from your local bike shop. With higher overheads, pricing has to take into accounts shop costs, additional staff etc and make the 'internet only' dealers seem more and more appealing. However if anyone is facing this current dilemma all i can say is get down to Specialized Ruislip. It's shops like these and the service you get from their friendly and knowledgeable staff that reminds you why the LBS existed in the first place.

I went in looking for a custom build on an S-Works Tarmac and hoped that they could assist. It became apparent from the outset that i had made the right choice, i dealt with an advisor and his passion for all things Specialized was addictive, we chatted part options and tech for over a hour to make sure i got what i wanted and at no point did i feel pressurized and often felt that he would ensure i didn't spend money where it wasn't needed.

I'm now the owner of the final product and it's perfect. I couldnt be happier and this whole experience was capped off by the customer service and friendliness in Ruislip.

I cannot recommend them enough, stop looking at websites, stop flicking through magazines and get down to your LBS, touch the bikes, talk to people who know and love the tech, you wont regret it.

I have researched buying a road bike for some time and given my requirements was looking for a Specialized Roubaix Expert. I attended the store and was advised by Paul to go a different route once I had explained exactly what my reasoning had been. He advised I buy a Tarmac which I did and I have to say having ridden the bike that I am thoroughly delighted with the product and it represents a perfect fit for my needs.

SO the product is great but you can see that in any magazine. What makes it a different experience is dealing with someone who has a thorough knowledge of all aspects of the product and of the sport. Paul's knowledge is a credit to the store and he spent a lot of time explaining every detail of the bike, the groupset and what makes the difference when you are out on the road.

A really positive experience and I highly recommend the store and its people.

I always go to service my expensive bikes there although I live in Ealing and there are at least 4 bike shops (including Evans) nearer. The competence they have is unrivaled. Their knowledge of the market is incredible and they are extremely honest. You can also bring your spare parts that you can buy cheaper elsewhere and they fit them. Where else? I have tried many high-tech mechanics but none can match the expertise of this place. They are all good but - if I may - Mark is super. Only limitation is that they only sell Specialized. Francesco

I'd just like to let you know that I've visited your store in ruislip and received exceptional service. I explained my situation and the gentleman who served me was very kind and explained all the options. I often find it daunting entering specialist shops that I don't know too much about, but the friendly attitude that your staff have put me at ease right away.

I went into Specialized Ruislip intending to spend up to £1500 on a bike and accessories. I had been in earlier in the week to browse and was ready to buy, however, I found the sales staff patronising and unhelpful. The member of staff I spoke to clearly wanted to be doing something else rather than help me with my purchase. At one point I asked to test ride the bike I was considering buying but was told to come back in a couple of hours as they needed to check over the bike to make sure it was safe before I rode it. When talking to another staff member just before I left he told me it should only take a minute to check the bike over.

I happily travelled from North Finchley to this store despite having 4 cycle shops on my doorstep after an informative telephone conversation with customer service.

The level of service & depth of knowledge amongst the staff is second to none along with their no pressure sales approach and staff are more than willing to demonstrate basic repair techniques; I now know how to replace my tube and tyre should the occasion arise! Definitely worth consideration & or a visit for all your biking needs from sales to service - you really wont be disappointed!

The store is well sized and airy with plenty of stocked on hand, it's a pleasure to browse and buy with the added bonus of having a workshop just a short stroll to the back of store any bike accessories bought can be fitted by the polite and friendly technicians.

All in all a positive shopping experience and look forward to the added bonus of my free 6 week tune up which comes standard on any new bike purchased :)

I happily travelled from North Finchley to this store despite having 4 cycle shops on my doorstep after an informative telephone conversation with customer service.

I bought the Specialized Myka HT and am more than happy with bike but after seeing a 29er DISPLAYED in-store and getting the full low down re;specs, I'm already saving up to add to my collection!

The level of service & depth of knowledge amongst the staff is second to none along with their no pressure sales approach, well worth a visit for all your biking needs from sales to service - you really wont be disappointed!

The store is well sized and airy with plenty of stocked on hand, it's a pleasure to browse and buy with the added bonus of having a workshop just a short stroll to the back of store so any bike accessories bought can be fitted by the polite and friendly technicians.

Definitely recommend and look forward to my free 6 week tune up and prob' buying a few more accessories!

All in all a positive shopping experience :)

I have visited the shop many times throughout 2010, having completed a BG fit at the store on my road bike. The level of knowledge was far superior to any store i have been since some of my long term niggles have been not only resolved but explained too. The store did a great job so i returned to buy a mountain bike this year and was similarly impressed.

Have visted this store many times, purchasing only occasionally due to analysis paralysis on my part. Just bought my son a bike and the experience was excellent. They talked me out of buying the bike I wished and recommended coming back in a few months to go for a larger bike instead. Very impressed by this attitude (& bought the bigger bike later)

The staff have even took pity on my wife, giving her a cuppa, whilst imparting their knowledge.....my dream bike was non-specialised so bought elsewhere.....however will return here again due to the service on each occasion. Have gladly pointed mates towards them.

Have been buying bikes here for a few years now, since before it became a specialized concept store. Have always found the folks here to be really helpful, and knowledgeable. Have had several services / repairs carried out on my mountain / road bikes and have always been pleased with the work. Now a Brompton dealer too.