Refund failure

Click here if this is your business
★★☆☆☆
2.5 / 5
40% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Houghton1971's review of Runners Need - www.runnersneed.com

★☆☆☆☆

“Refund failure”

Written on: 22/02/2016 by Houghton1971 (1 review written)

Hi,

Thanks for the advice and email.

I went to the runners on Saturday midday at Victoria place London to return the running shoes and to get refund/voucher but at my amazement your "assistant manager(s)" They we're so unhelpful and clearly lost, bad attitude and rude.

I did explain the situation and expected refund (as advised over the phone from head office).

I would like to make a formal complaint towards above mentioned staff.

I am nothing but sadly surprised and very disappointed with the lack of customer care, this is at least what I would reasonably expect from such a company!

I feel I have been shortchanged big time, and the faith and trust at runners need is beyond repair.

Please call ASAP to get this right!

Shame on you.

  • Victoria

    Branch Visited

  • Adidas

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0