Refund failure

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Houghton1971's review of Runners Need -


“Refund failure”

Written on: 22/02/2016 by Houghton1971 (1 review written)


Thanks for the advice and email.

I went to the runners on Saturday midday at Victoria place London to return the running shoes and to get refund/voucher but at my amazement your "assistant manager(s)" They we're so unhelpful and clearly lost, bad attitude and rude.

I did explain the situation and expected refund (as advised over the phone from head office).

I would like to make a formal complaint towards above mentioned staff.

I am nothing but sadly surprised and very disappointed with the lack of customer care, this is at least what I would reasonably expect from such a company!

I feel I have been shortchanged big time, and the faith and trust at runners need is beyond repair.

Please call ASAP to get this right!

Shame on you.

  • Victoria

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  • Adidas

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