Hanley Branch - Intu Potteries Shopping Centre

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★☆☆☆☆
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  • Quality of service

  • Layout of shop

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jesstans20's review of JD Sports

★☆☆☆☆

“Hanley Branch - Intu Potteries Shopping Centre”

Written on: 11/08/2016 by jesstans20 (1 review written)

First of all, I would like to say that I never ever write a review, but this place has got me so angry that I wanted to write this so that the staff of JD can see what I am so angry about.
When going into the store, me and my partner knew exactly what we wanted from the store so we went directly to the trainers picked up the shoe which happened to be a size 7, so he tried that one on. Then we asked a young lady if she could get us the shoes in a size 7 which she agreed to do so with a nod of the head. She did not speak to us through the whole moment of getting us the shoes, apart from 'i will put them behind the till for you' - not a ''hi, you ok?'.
When we went to the till, we had to wait for at least 5 minutes to get served as there was only one person on . A woman then jumped on who looked like she had a bit knowledge about herself. We then got the shoes and she was very talkative but then when she checked the shoes they were a size 6 - as said previous we wanted a size 7.
She then radioed up to the picker and asked for a size 7 rather than a 6 that was bought down. She then went as we waited for at least 10 minutes for the other trainers to come where we were served by a different young lady.
She then came to the other side of the till with the table with no energy in her what so ever, like we had all day to be served with these trainers. She then collared onto my moody face and tried to act all nice to us as she could tell we weren't happy. However, said to us that the shoes that came down, the box has broke as the picker up stairs through the box down the shoot, which then left us without a shoe box!!
You won't believe what happened next... She then check the sizes of the trainers next and one was a size 7 and the other was a size 8.. How can you get this wrong again!!!
She collared her colleague, a young man who clearly looked like he was in another planet, to see if he could check if there was a size 7 on the shop floor - which took her 3 times to ask him as he didn't understand what she was saying. After being by the till for at least 25 minutes the young man came back with a size 7. Finally, at last we paid for the shoes and off we went. Never will I ever go to this JD sports again, the staff look like they are there for their social life or from mars. I will be going Foot-asylum next time.

  • Hanley Intu Potteries Centre Stoke On Trent JD SPORTS

    Branch Visited

  • All Black Leather Vans Size 7

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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