totally false advertising & RUBBISH customer service

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120Finch's review of Trampoline Warehouse - www.trampoline-warehouse.co.uk

★☆☆☆☆

“totally false advertising and RUBBISH customer service”

Written on: 08/06/2015 by 120Finch (1 review written)

I went with company because their USP is NEXT DAY delivery. Had a party with 20 children on Friday and ordered it on WEDNESDAY. I kept on checking on the Friday that the trampoline would actually arrive and they inform me that my box is sitting in the depot...so where is the depot? they didn't know, bust asked me if I could pick it up myself if they fund out where it was! (I had 30 people arriving that evening!) Can you contact the delivery company? yes, Ive sent an email, they don't answer the phone.....Long story short, the trampoline didn't arrive, no one knows why, I tried to cancel the order and they said that would have a £15 charge!!!!! they tried to convince me to go ahead with the order and it'd be delivered the next morning yes or yes. OK I had paid for it so...Monday afternoon and IM STILL WAITING for a company that claims that they deliver the NEXT DAY. Absolute RUBBISH. In this day and age you just can't afford to have such bad customer service!

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