Missing parts

1.9 / 5
21% of users recommend this
  • Value For Money

sjwatson's review of Trampoline Warehouse - www.trampoline-warehouse.co.uk


“Missing parts”

Written on: 08/09/2012 by sjwatson (2 reviews written)

Similar experience to others. We ordered a 7x10 ft trampoline. Next working day delivery turned out to be two working days. On opening the boxes, we found that we were missing box 2 of the three. The company sent another box which turned out to be a duplicate of one we already had despite clearly telling the company which was missing. What is more, this box was packed in a cardboard box that was torn and half missing. When box 2 arrived, we still found that parts were missing, again rather important ones, i.e. the trampoline mat and the bottoms rails. I am still waiting for this sorry tale to end! There does seem to be a lack of proper quality control at this company. Not to be recommended.

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