Spirit Energy Reviews - www.spiritenergy.co.uk

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Spirit Energy - www.spiritenergy.co.uk
Spirit Energy - www.spiritenergy.co.uk

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Latest Reviews

★★★★★

“Neat and Tidy Installation of Tesla Powerwall 2”

Written on: 18/07/2019 by OldAxMan (1 review written)

Spirit Solar installed a Tesla Powerwall 2 on my existing solar PV system (from a different supplier). The work was done efficiently, neatly and the team were polite and listened to my questions and agreed on locations for the various bits of kit with me. The original sales process was not pushy, and the salesman went to some lengths to answer my many questions and revise the original quote to my satisfaction. There was an unfortunate delay between order and installation because of Tesla's… Read Full Review

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★☆☆☆☆

“Poor service / repair support”

Written on: 29/05/2018 by Reganug181 (1 review written)

I reported a faulty Solar PV Panel in late February. Even after numerous calls and emails, SOLAR SPIRIT have failed to resolve the failure. They keep referring to their service partner who has failed to respond to service request. Why should you buy product from a company which cannot even get their service team out to fix a problem given three months. I would recommend people steer clear of Solar Spirit… Read Full Review

Ericarobb's Comment

Written on: 09/10/2018

We are sorry to hear of your experience, could you please call us to confirm your details.

We believe that this was as a result of slow response from the Service Partner recommended by the manufacturer to repair/replace their faulty products when under warranty.

In light of this experience we have taken the decision as a company not to rely on the inverter manufacturer partner in future. The manufacturer in question is generally very good, but unfortunately at present the Service Partner is taking too long to deal with cases that should fall under their remit.

Please get in touch with us to confirm that the issue has now been resolved.

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★★★★★

“Solar PV and Tesla PowerWall Installation”

Written on: 06/09/2017 by Andy.Stroud (1 review written)

I have an engineering background and have managed technical installations, as a result I had more in depth technical questions than many people would normally ask. I found the design team to be incredibly helpful and knowledgable, communications were very good and responses were always prompt. The installation team were also very good, everything was done on time and the quality of workmanship was very high. They even help to croscheck my Feed In Tariff forms to make sure that they were… Read Full Review

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★★★★★

“Dedicated team with good Sense of Humour ”

Written on: 03/09/2017

Spirit was recommended as a partner installer by Sharp headquarters after I decided to go off grid with my new built home in Kent. I was pleased with the speed they do their job - whole bunch of small tasks from scaffolding to a working system tests and set up was very fast and accurate. Tesla battery was a great choice to complement solar panels, and in spite of a slight delay on the supplier's site I appreciate the support I received from Solar and the system they installed. I also need to… Read Full Review

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★★★★★

“SUN, SUN, SUN ”

Written on: 31/08/2017 by Thinfish (1 review written)

I had my installation of PV panels and Tesla Powerwall 2 battery installed separately, first the panels and a little later the battery but this was not any fault of Spirit Solar but Tesla were, shall we say, a little obscure about when they could deliver the battery. The installation of the solar panels went smoothly and apart from a problem with Wi-Fi which was fixed by running Ethernet directly to my router the whole process was smooth from beginning to end. The battery installation went… Read Full Review

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★★★★★

“spirit solar review”

Written on: 26/06/2017 by 336Powell (1 review written)

I have been very pleased with every aspect of Spirit Solar & the instalation of the solar panels to the roof of my home.The installation was carried out with speed & efficiency.They have been very effective & provide me with a very good income-far in excess of my energy consumption… Read Full Review

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★★★★★

“Excellent”

Written on: 22/06/2017 by Clarep182 (1 review written)

Completed on the final day of the initial deal for the Feed in Tariff. Excellent customer care and it has sat up in the loft humming away ever sincs… Read Full Review

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★★★★★

“Solar PV installed in 2011”

Written on: 21/06/2017 by apHammond495 (1 review written)

I have been very happy with the solar 3.3KW panels that Spirit Solar installed back in 2011 and the on going service in rectifying a fault under warranty in 2014 with out fuss. I hope to be in profit next year and generating for years to come… Read Full Review

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★★★★☆

“Professional and responsive to the customer ”

Written on: 18/06/2017 by 1954Jamison (1 review written)

Will made a site visit to discuss the eco energy requirements I was interested in concerning my new house build . Whilst we did not go with spirit solar for our air source heat pump , we chose a brand not marketed by spirit solar , we did however get them to install PV panels . They were very professional and made a first class job of installing the panels on to the battens of a a new build garage block , hence they are set into the slate roof and not on it . Many clcomment to the installation… Read Full Review

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★★★★★

“excellent service”

Written on: 16/06/2017 by wusko (1 review written)

The initial survey recommended strengthening the roof, and we were provided with a detailed survey. We went ahead with this, and the work was very professionally done. The scaffolding had to span the conservatory, which was done with no problems. We were recommended Solar Edge technology due to the surrounding trees, and this has worked well. The only problem I've had was linking the Solar Edge to my wi-fi, but that turned out to be a faulty home plug! We recently had the panels washed by a… Read Full Review

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★★☆☆☆

“Really unhappy with service and clarity of info provided.”

Written on: 05/07/2016 by Readingboy (6 reviews written)

When we asked Spirit Solar to quote for our solar panels we did so on the basis of their reviews and the fact that they were local. When they visited we talked about all black panels and I highlighted that this is what we would want as we have a black slate roof. When they arrived to be fitted they weren't all black. On looking at the quote options the high efficiency option was in fact not all black but had a chrome wire fascia.When I questioned this I was told that they had quoted for and… Read Full Review

Ericarobb's Response to Readingboy's Review

Written on: 18/01/2018

We are very sorry to hear about your experience of Spirit Energy. On providing the original quotation we anticipated that the roof would fit a full complement of all black panels, however once we conducted our survey it was clear that only 12 panels would fit in the layout you requested. We appreciated that you wanted a 4kWp system, with all black panels which wasn’t possible. We therefore suggested a choice of either the use of the all black panels to give a smaller output system or high efficiency panels to give a 4kWp installation. At this point we provided both data sheets of the panels and photos of showing how each type of panel looked when they were on a roof to try to make it clear as to what was being purchased, as shown in the quotation.
We encourage our customers to read our quotation very carefully before selecting an option, if in any confusion please contact us before signing a contract.
We agreed to route the television aerial free of charge, although this didn’t get passed from our head installer to the installation team, it was just a phone call to the team to resolve. It is disappointing to get negatively rated on a service that we provided as a gesture goodwill to the client.

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Readingboy's reply to Ericarobb's Comment

Written on: 18/01/2018

I still feel that your staff could have been more attentive in pointing out these differences, after all I am coming to you for your expertise. I did not want a metal frame system, and so would not expect you to quote for one with out CLEARLY pointing it out. Since the review, which was posted last July I have spoken to staff and received a very small discount off the order which was encouraging and relations seem a little less strained now that I have had an acknowledgement that there were issues. I am very happy with the panels now and was very pleased to see your engineer contact me when there was a potential recall issue with some of the kit. I will amend my score accordingly but regrettably can't give full marks as I still feel my point is valid.

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★★★★★

“A Successful Project”

Written on: 30/04/2015 by 348Hackett (1 review written)

Spirit Solar were professional from the first contact with no pressure and no sales talk. Having confirmed our location we received a detailed quotation as promised. Having decided to go ahead the technical and energy surveys were carried out at the time and date agreed. Once we confirmed our decision to proceed the installation was carried out on the agreed date. The work, including scaffolding, was carried out by competent and personable staff who we were happy to have around the house… Read Full Review

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★★★★★

“Easy peasy”

Written on: 27/04/2015 by Hugh1947 (1 review written)

What can I say but very easy to deal with and got the job done. They didn't get the job on the price, as they were equitable with other suppliers. However they included the structural survey in the price, the deposit was all guarenteed independently away from the business, it was a 25%/75% split so they had to do a good job AND they were very easy to deal with. Then come the installation it was all very slick, scaffolders and panel installation all done in the day and the wiring and connection… Read Full Review

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★★★★★

“Great Service”

Written on: 25/04/2015

The installation went smoothly scaffolding one day Solar panels the next. All the staff were pleasant to work with and polite. We went for the hots water option and it's great to have loads of "free" hot water. The panels have been in place for almost four months and we are clearly exceeding our expectations regarding output and savings. Well worth the investment. Thanks Spirit Solar… Read Full Review

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★★★★★

“A Difficult Installation”

Written on: 24/04/2015 by Gilbert465 (1 review written)

Having decided that I would " do renewables ", A Shade Greener's offer to put 16 solar panels on the roof of a cottage partially built in 1652 facing the road was rejected and they did not do any other installation, the water authority proved awkward over an extraction licence for a water turbine and the wind speed average was just under the minimum needed to justify a wind turbine. Air source and ground source heat pumps fell over because the cottage couldn't get a D rating on the EPC. Then… Read Full Review

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★★★★★

“Spirit Solar - Recommended!!”

Written on: 23/04/2015 by GreggB1971Twyford (1 review written)

Local Company, V competitively priced, Consummate experts in the renewable energies field. Professional, courteous & thorough from start to finish. Clear, prompt & concise communication throughout the whole process. Highly recommended. Expert pre & post-sales service. Friendly, approachable, considerate, neat & tidy workforce, cleared away thoroughly after the installation (v important for me as I'm disabled) Would happily recommend to anyone considering Solar & other renewable energies… Read Full Review

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★★★★☆

“Trouble Free Installation”

Written on: 22/04/2015 by MarkReilly (1 review written)

We approached Spirit Solar having researched them on the internet and being satisfied about their reputation for installing PV systems. A salesman called and provided information with no pressure to buy. We had follow up questions that he answered quickly by email. We found it useful to have quotes from competitors who may have been more knowledgeable; in talking to them, we had more confidence to ask questions about what Spirit Solar was proposing. Once we agreed to go ahead, the work was… Read Full Review

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★★★★★

“Quality Installer ”

Written on: 21/04/2015 by fuzzybenny (1 review written)

Spirit Solar work hard as a team to ensure that the installation is of high quality and the customer has all the information required to make the right choice. I took the time to consider a lot of different options and spirit solar always willingly provided me with new quotations. I don't think they are the cheapest out there, but I considered that having the confidence in the company to provide a quality service was more important than finding a slightly cheaper supplier. The price was… Read Full Review

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★★★★☆

“A good all round experience”

Written on: 19/01/2015 by 90Flood (1 review written)

From the start, I found Spirit to be very helpful and responsive to my queries. The crew who installed the panels were on the ball and the equipment seems to be doing a good job. The office helped me with the paperwork (not much fun) so overall a good job!… Read Full Review

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★★★★★

“Fast and Efficient Service”

Written on: 17/01/2015 by jpnap (1 review written)

From the moment we first met Spirit Solar's initial representative up until completion both myself and my wife were very impressed with the overall service. All email communication was dealt with promptly and in a professional manner. All of the staff who were involved in the installation of the equipment were knowledgeable, helpful, friendly and very professional. Needless to say we are very happy with the company and would not hesitate to recommend Spirit Solar to any potential customers… Read Full Review

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