Project Solar UK - www.projectsolaruk.com

Project Solar UK - www.projectsolaruk.com
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4.8
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“Solar Panel Review ”

★★★★★

written by Derek1576 on 17/01/2024

I had my solar panels fitted on 29th November 2023. And I must say how impressed I am both with the panels and solar power up the company that supplied and fitted them.. it took less than a day to fit them and all engineers on my property were very knowledgeable about the product and very tidy, leaving no mess around. All certificates were passed over and all is working well. I also received after fitting telephone calls to make sure I was happy with the product. Solar power uk could not do anymore to make this so easy and I thank you for your excellent work and follow up calls. I would definitely recommend you to anyone. Please keep up your good work. Thank you so much.

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“Straightforward and great experience all through...”

★★★★★

written by JAMEX3PSUK on 16/01/2024

I was visited by a very pleasant, knowledgable advisor initially who surveyed my property, explained everything in detail. Creating a very detailed proposal and forecast for the suitability and efficacy of Solar panels on my home - 9 PV panels and 5.8kwh Battery. Two of the installers came to do a further survey which addressed a couple of the more site specific needs. On the first day the scaffolders came to set up, also very friendly guys, quick and efficient. The installers came the next day, 3 lovely men who, again, explained exactly what they were going to be doing at all stages. They worked quietly and very tidily, scaffolders returned the next day as it was a 2 roof installation and once again they were great. The 2nd installation day there were 4 installers. They were pleasant to have around and once again left the place spick and span; once they had finished I sat with one of them who talked me through what they had done and introduced me to the App and how to use it. I was also contacted several times on the phone to check up that all was well and on track. I wouldn't hesitate to recommend Planet Solar to my friends and family. Thank you!

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“Quick Turnaround & Installation - System Working Well”

★★★★★

written by Violet269 on 16/01/2024

Project Solar fitted us in very quickly. The installation was very quick and fairly tidy. We're very happy with the results

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“Excellent Quick Service”

★★★★★

written by BIGTA9PSUK on 15/01/2024

The survey was very informative and ran me through the options available including the number of panels and battery options. The install was booked in and complete in a very timely manner and to a high standard. All the work was completed within one day.

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“Great service - very happy with outcome!”

★★★★★

written by LUPNE2PSUK on 14/01/2024

We went with Project Solar after a recommendation from a work colleague - so glad we did! Great service from Gerald, and the installation team. Everything was explained throughout the process, Gerald knows his stuff! Our site was slightly tricky with having to split the system across 2 separate roofs, but everything went very smoothly and we are really happy with end result and the benefits to our energy bill!

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“First rate installation with excellent service and...”

★★★★★

written by Kobe11 on 12/01/2024

Everything regarding the installation went to plan. Scaffold went up and down within a week without any delays. Installation was done and dusted within 4 hours, the installation team were excellent. Office backup has been helpful and attentive. I would not hesitate to recommend Project Solar

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“SUPERB”

★★★★★

written by MCPGL7PSUK on 11/01/2024

From initial enquiry right through to installation their service cannot be faulted. Absolutely first class service. Thank you

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“Worth waiting for”

★★★★★

written by on 09/01/2024

We have always wanted solar power, as it seemed a better way forward for the planet. We have researched over several years and finally took the plunge. It ended up as a more straightforward process than we thought. There were a few snags, with the figures offered and the design mismatched the delivery! Everything was surmounted and the team worked with us, resolved everything and we ended up with a system we are very pleased with. We are glad we had it fitted before winter because it took much longer to get onto the grid than we expected. I thought it was instant, but it took 3 months. We had to wait for a document from the provider, and then the supplier took ages to swap tariffs. However we have it now, and already getting a small amount of power even in the winter! We are actually excited about the spring and cannot wait to see more savings.

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“Professional”

★★★★★

written by Bryce179 on 08/01/2024

The installation was prompt and both the scaffolders and electricians were very friendly and professional. This has been a positive investment and is highly recommended.

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“Excellent ”

★★★★★

written by MPW1958 on 05/01/2024

So far so good. Solar panels installed two days ago The scaffolders were polite, clean and quick. Has already been dismantled and you would never know anything has been done. The solar panel guys were so lovely. Arrived as promised. Kept us informed at every step of the installation. Everything has been left clean and tidy. Project Solar have done the same. Kept us updated at every stage. There have been several call since, to make sure we know the next step and ensuring we are happy with everything. We are now in the process of moving over to Octopus energy and even they were very helpful and reassuring. This process has gone like a dream. So as long as the panels perform as promised we feel we have made the right decision. Wouldn’t hesitate to recommend everyone.

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“Great service and product.”

★★★★★

written by Shepherd436 on 04/01/2024

The whole experience from initial phone call to the installation and follow up calls has been excellent. We have been impressed by the professional approach shown by all of the staff we have had dealings with. It is not often you deal with a company where high standards of customer service are shown throughout. This is definitely the case for Project Solar. Well done and thanks.

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“Quick and Easy”

★★★★★

written by Woodruffnl50 on 04/01/2024

Project Solar were really helpful with the initial consultation and once the works were agreed the contractors turned up punctually and were polite. Overall a very easy installation and good after care along with prompt delivery of all the post installation certificates.

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“Very professional ”

★★★★★

written by Alexus1946 on 04/01/2024

The workmen were punctual, courteous and well mannered. They were very professional and left the house spotless. I would recommend this company to everyone.

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“Delighted customer”

★★★★★

written by ELP01 on 26/12/2023

We used Project Solar after a friend recommended the company and we have been delighted with the service. From the initial consultation, installation and advice Project Solar have been helpful, professional and easy to contact. We are very happy with the solar panels and they have already halved our electricity bills even with the endless rain and cloud for the last few months. Installation was quick and problem free and care was taken not to damage our property. I like the App - it is very easy to use and see at a glance what is being generated and where it is going - house, batteries or grid. We needed to have a smart meter installed to be able to take advantage of the tariffs available, I would have liked to have known the physical size of the meter as we had run out of space in our meter box and needed some other switches moved out before it could be installed. We are very pleased with Project Solar and wouldn’t hesitate to recommend them. So glad to have had the panels installed- it couldn’t have been easier.

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“Great service and support”

★★★★☆

written by welbn8psuk on 23/12/2023

From the initial contact through to completion, the service and support has been excellent. We've been kept informed along the way of the progress of our order. The scaffolders were very helpful and professional, as were the people who later installed the panels.

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“Great company to have your solar panel fitted”

★★★★★

written by 379Walton on 22/12/2023

I deliberated for some time on whether to invest in solar panels. However, as I engaged with various solar panel companies to explore the advantages of having panels installed, Project Solar UK stood out to me. Among the four companies I spoke to, Project Solar UK provided honest estimates regarding the work and the anticipated benefits over the next few years. The staff demonstrated a high level of professionalism, and the entire installation process proceeded smoothly, completing in just two days.

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“Great end-to-end service”

★★★★★

written by LAUSP5PSUK on 21/12/2023

If you are thinking of getting solar panels on their own and/or the batteries to accompany but don't know too much about it, whether your house is suitable and how it all works, I would recommend Project Solar. They give you all the advice you need before you commit. Their surveyor came round and was great in terms of the advice he gave. It was not a hard sell. In fact, we never felt like we were being sold to really. He explained the technology and how it worked, also the money side of things. We ended up getting a 75% loan, which we can pay off as quickly as we want after the first two months which is good. The scaffolders took literally 2 hours (we are a bungalow) and the installation team came the next day and were gone in 5 hours, having put up the panels, sorted the new meter box, put in the batteries and explained how the app works. The day after that we received a call explaining what next steps were needed to get onto the correct Octopus tariff to take advantage of the new system. That's all still going through but so far I have to say the service has been really top notch.

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“Fabulous Company”

★★★★★

written by Caccavale on 20/12/2023

Great experience, no 'hard sell' - very helpful and informative Customer support excellent and they keep you informed throughout the process Good value for money Installation team were super fast and guided us through the product Would easily recommend

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“Excellent from start to finish”

★★★★★

written by JONPR6PSUK on 19/12/2023

Me and my partner had been looking into ways to improve our carbon footprint and save money at the same time. Project Solar UK have been amazing from the Sales rep who came out to our home and explained how everything worked to the install date which was a quick turn around. We are already seeing the reduction in our bills and having the app to show us how much energy the solar panels are providing is a useful addition to have. The team behind the scenes are great and easy to deal with and sort any queries out fast. If you are looking for a professional UK based company who manufacture here in the UK these are the guys to use. I would say the only issue we faced was with the scaffolding company but the Project Solar team was right behind us and got everything sorted ASAP. Every person we have had interaction with at Project Solar UK have been great and we couldn't fault them.

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“Review for PSUK by FAROX1PSUK”

★★★★★

written by EPFarr on 19/12/2023

I had been interested in Greener energy for a while but had absolutely no idea about how much solar panels would cost and whether I could afford them. An advert on my iPhone lead me to contacting Project Solar U.K. I was not ready to make a commitment,but I did. An agent called to the house and was highly informative and personable, explaining all the pros and cons of solar power and the costings involved. All our questions were answered with confidence and knowledge and we were happy to proceed. The installation was to be carried out the following week which surprised me as I thought there’d be a waiting list. The installation team consisting of scaffolders, electrician and fitters all were highly professional. Working to high standards. All was clean and tidy when they departed and the work which was the installation of 10 solar panels on the main house roof, was completed within a day. The electrician explained how the system worked and helped us set up the App on an iPhone. I am totally satisfied with the outcome and services provided by PSUK and would be happy to recommend the company to anyone interested. They have excellent customer services.

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Asked by hue821 on 30th December 2022 Report this content
I am having a system installed in Feb 2023. I know what make the panels are but I have no idea what the make/model of the inverter and batteries will be. I am having 20 panels installed with a 6 kW battery. If anyone has very recent experience of either, I'd appreciate it. Thanks in advance.

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Answers (4)
Report this content BEASY4PSUK Written on: 03/01/2023
Ours was installed nearly a year ago and I think there continue to be supply issues. We had Foxess battery and Solax inverter.
Report this content shinyton Written on: 03/01/2023
Avoid this company like the plague . I had them fit panels to my roof resulting in a wet loft every time it rained . On contacting them they sent a very rude " engineer " to assess who said he could not see a problem . Also the projections they say when selling this product are way out , currently I will not break even with the purchase price until I am at least 204 . I'm sorry to burst the bubble of free energy and very low energy bills but this company is not the one to use . I hope this is of some use
Report this content Chris233 Written on: 03/01/2023
12 panels, a 4.8 kW battery ("TP30B" is all I know of the battery) and a "Solax" inverter were installed mid-November 2022. Project Solar were always helpful when I queried anything. The whole system is very responsive and is performing beyond expectations during these short and often gloomy days. Hope you will be as happy with your installation as I am with mine. CM
Report this content LUMCM8PSUK Written on: 03/01/2023
For every positive you’ll get negatives! I was cautious but well he spot with mine! Electric bill has plummeted, admittedly it isn’t as good in the winter, but from August 2022 when installed, I paid no electric until around mid October, and even now I see benefits, so it’s your call as I am happy, but others may not be. But then that’s the way of the world!
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Asked by sajrichardson on 3rd December 2021 Report this content
My Project Solar panels were installed in June 2014 and appear to be working well. I have been receiving calls from companies offering to check the performance of the system which, they said, was a legal requirement. Is this the case? I am suspicious and believe that this is a scam and could lead to an invalidation of the warranty.  Thank you Regards

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Report this content TWEPR2PSUK Written on: 07/12/2021
I'd ring Project Solar UK direct and ask, or call Solar GUide UK for impartial advice.
Asked by natashaturnham on 1st March 2018 Report this content
How much is the boiler doctor and is it worth using on a new boiler?

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Answers (2)
Report this content COLOX11 Written on: 01/03/2018
Our boiler which is 2 years old is covered by our boiler manufacturer so I cannot comment on boiler doctor. However since having solar our electricity bills have reduced by almost 50% and that has been during the period August till February
Report this content scotttoye Written on: 01/03/2018
My house is all eletric but did have the hot water system put in the solar iboost its ok. If you time it right but do miss the constant hot water if i want water on in the winter and its already been on have to press the iboost button for 15 mins intervals at a time up to two hours for hot water hope this helps
Asked by sbartrip on 20th March 2016 Report this content
I have a question I need to ask (but not directed at this solar panel company where I have got mine from). My parents (pensioners) have solar panels and I suspect that the company that installed them have gone into liquidation. Will they still get FIT payments and who do they contact if there is a problem? Is there a governing body like Ofcom? Any help would be much appreciated.

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Answers (1)
Report this content abdulraoufackad Written on: 23/03/2016
Dear Sbartrip Your parents should have registered the feeding Tariff with any energy company. This way it does not matter if the company that installed the panels is trading or not. The forms and documents take approx. 5 weeks to process. Regards Abdul Raouf Ackad
Asked by mamunmail on 9th November 2015 Report this content
Can anybody tell me how much are you producing over the last 2/3 days given the bad whether condition? I have installed it last week and my 4kw system is producing on average 300 watts which not even covering my washing machine which consumes average 600 watts on its one run and in a day it comes to 3.2kwh. I'm not sure my system is performing in optimum level given the bad weather.

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Answers (5)
Report this content isambardkingdom Written on: 10/11/2015
I'm producing between 340 watts and 490 watts (at present and exporting at presentas well) It does vary and it's not good light at present so it will be lower than usual. You won't get a balanced distribution in a week...... I will be getting my first cheque in the next couple of weeks, and overall I think it should be good! This is my readouts from OWL Intuition Today 1.2 kWh 0.1 kWh Yesterday 2.6 kWh 0.1 kWh Yesterday you generated 0.6kWh more electricity than the day before. Last Week 16.2 kWh 1.2 kWh Over the last 7 days you generated 16.6kWh less electricity than the previous 7 days. Last 30 Days 139.5 kWh 38.9 kWh Over the last 30 days you generated 140.1kWh less electricity than the previous 30 days. Since Install 1070.2 kWh 508.3 kWh
Report this content Marsbars Written on: 10/11/2015
Hi my system has been installed over a year and since that time I have only generated £32.00 from the FIT. I recognised there was a problem with the system not generating as expected and informed project solar about this. After a year and some months I am told that an engineer will be inspecting the system. They also guarantee your payment as stated in your contract and should honour any loss in generation to the amount stated in your contract, they only do this in the first year. Get onto them quickly and ask about loss in generation. You should be generating a lot more than you stated despite the weather.
Report this content mamunmail Written on: 10/11/2015
Thank you. As I write my system is produing 240 to 280 watts. Until now as at 11.52 am produced 1.5kwh and exported 0.5kwh. Weather is mostly cloudy. Yersterday I produced 3.1kwh and weather was better than any other days since installed on 6/11/15. I dont think today it will be 2.5 kwh as its very cloudy today. Not sure system has any issue. I will contact them again today. I guess your (Isambardkingdom) sysyem is working better. Marsbars I hope solar project will resolve your issue. Thank you for your advice. I have contatcted them yesterday...they checked on the owl system and informed me that its fine and working ok. Thank you very much
Report this content abdulraoufackad Written on: 11/11/2015
Give it time and it will get better. Which panels did you choose to install ?
Report this content bazlewis Written on: 12/11/2015
yes during the winter when there is less sun you do produce less power. but do not worry some days are sunnier than others. you can get your system checked if you want but I always check my system by the amount of power I get on a sunny day. if its good on a sunny day its good when its not.
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Asked by mamunmail on 21st October 2015 Report this content
Their price is too high in comparison to the market. Are they really that good? Please advice

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Answers (4)
Report this content Marsbars Written on: 22/10/2015
I would advise you to avoid Project Solar. Not only are the prices high compared to others, but the systems are of poor quality. I had mine installed over a year and have had very little benefit from it. Reported problems with the system not generating what I was told it would and to date this has not been resolved. After sales customer services I can only describe as a joke. Only problem is that the joke is at my expense. :(
Report this content isambardkingdom Written on: 22/10/2015
Bit too early to fully assess When I asked about when I could expect to see a return I was told that it will take a few years to recover my outlay. They were totally honest and I didn't see it as some sort of magic wand. I'm due to get my first cheque in a few weeks and my monthly account from my electric company. I will then be able to start assessing the future benefits. I've also got to start to adjust how I use it in relation to the immersion heater and switching off my gas to fully assess the real benefits!!!! Wouldn't agree with some of the points made by Marsbars but then I don't know what system he had nor his location!!!!
Report this content Marsbars Written on: 10/11/2015
Simple answer to your question - NO. I should have shopped around. Getting them to install my system was the biggest mistake ever. Their after sales customer service is a joke. Should be on Watch Dog as a Rogue Trader.
Report this content Mrsfloppyjumping Written on: 15/10/2017
do not use project solar i am still having problems nearly 5 years on and there customer service is shocking I am now getting an independent to look at system and will also be informing ofgen as to the mis selling of this product
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Asked by nsamuel61 on 15th July 2015 Report this content
Do the financial claims made by the reps equate in real terms of generation and payments received?

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Answers (4)
Report this content cartergail Written on: 16/07/2015
We are generating significantly more than was predicted. We do have a true south facing bungalow, so get all day sun/ light.
Report this content bazlewis Written on: 17/07/2015
we have made more than was stated at the sale's quote.
Report this content Marsbars Written on: 22/10/2015
Not generating much at all. In fact far less than stated when sold to us.
Report this content Mrsfloppyjumping Written on: 15/10/2017
no no and no told us the system is self funding load of rubbish
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Asked by technika3 on 5th December 2013 Report this content
Has any one had any after-sales problems with Project Solar UK please?

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Answers (1)
Report this content Marsbars Written on: 22/10/2015
Who has not is a better question.
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