Genius Energy Reviews - www.geniusenergy.co.uk

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Genius Energy - www.geniusenergy.co.uk
Genius Energy - www.geniusenergy.co.uk

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Latest Reviews

★★☆☆☆

“Has Genius Energy Failed?”

Written on: 18/02/2016 by mikekillett (1 review written)

I have had Genius Energy Solar Panels since February 2014. My electricity bills have reduced but the overall financial benefits fall short of those quoted by Genius Energy Limited. Today, 18 February 2016, I attempted to contact Genius Energy by telephone and e mail all to no avail. I next visited their offices in Solihull only to find that the offices are empty with no sign of the Company. I am now very concerned about the future maintenance of the system and also the validity of the… Read Full Review

Davedelboy's Response to mikekillett's Review

Written on: 18/04/2016

Hi,

I have just seen your review. I have Genius Solar Panels have gone out of business. Just want to know what you have done.

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E000187's reply to Davedelboy's Comment

Written on: 02/08/2016

Hi
I,ve just read your review, i'm in the same boat, what's to be done now?

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Jodockers's reply to E000187's Comment

Written on: 11/10/2016

I'm in th same boat too!! :0(

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Rahulsutradhar's Response to mikekillett's Review

Written on: 27/09/2017

Hi i am also getting the same trouble can you please suggest me who is going to take the waranty and the insurance of solar panel. Please help. Thanks

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Bigboss49's reply to Rahulsutradhar's Comment

Written on: 10/08/2018

Hi You have probably sorted your problem by now, but I have the same issue with Genius and I feel as this was/is a government initiative they should shoulder some responsibility poor due diligence on offering companies like genius contracts.

Any how you have to refer to your manufacturers warranty they will cover the repair costs.

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Caroltc's Response to mikekillett's Review

Written on: 03/01/2017

Yes my panels have stopped working (well the control panel has) and we need an engineer so have been trying to trace them. Any information about engineers would be most appreciated. Yes, lets try to trace the CEO down and hold him accountable!

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Mikekillett's Response to mikekillett's Review

Written on: 12/10/2016

I have heard from someone in the Solar Panel industry that the former CEO of Genius has started up under another name! Perhaps we should all research to try to find him and address the issues of insurance/maintenance etc???

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★★★★★

“Energy Savings Don't Miss Out ”

Written on: 01/06/2015 by MGE1932te (1 review written)

From the initial no obligation consultation all involved were polite and professional at all times, did not feel pressured and all my questions were answered, and I had a fair few. Installation date and time agreed were kept too as promised, scaffolding went up the day before along with panels and all associated equipment. The fitters arrived early the next morning as agreed shortly followed by the electricians, works were explained positioning of the equipment was agreed with me prior to the… Read Full Review

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★★★★★

“Genius Energy for Solar power”

Written on: 11/04/2015 by tjc4615 (1 review written)

I had prevesly looked into solar power on line but didn’t make any decision to proceed. So after answering a cold call on my mobile I decided why not and arranged an appointment for the Genius Energy rep to call on me. The appointment went great with all my questions answered thoroughly and once he told me of the possibly savings I could make I decided this is the way to go. I’m totally reliant on electricity, no gas, with bills of around £3,000 a year so the potently savings of hundreds… Read Full Review

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★★★★☆

“Fitting of Solar panels & other energy reducing products”

Written on: 03/04/2015 by Norahp70 (1 review written)

The sales man & survey man seem to know their jobs.The installation team were very efficient although a phone call from the scaffolders would have been appreciated on removal day.The electrician who connected everything together worked very hard all day long. Obviously it is now a matter of time to see if all this hard work lives up to my expectations provided by your sales team… Read Full Review

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★★★★★

“powered by solar. ”

Written on: 01/04/2015

Was toying on the idea of solar panels, then genius Energy turned up. I don't use much electric so i should gane. Time will tell… Read Full Review

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★★★★☆

“Genius Energy journey”

Written on: 25/03/2015 by Morrodhousehold (1 review written)

Had done a lot of research about solar panels before the first Genus advisor visit so we're ready armed with questions. Was dreading the presentation thinking that it would take hours and we would have to throw them out the door. The advisor was very polite and made us feel at ease. Even when my husband gave him a hard time with one question after another. Presentation was very clear and easy to understand even for people like me who hadn't got a clue. Had regular phone contact and was kept… Read Full Review

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★★★★★

“Excellent! ”

Written on: 23/03/2015 by Dario74 (1 review written)

They are so helpful when you ring, they never keep me waiting for long. I rang just a few days before Christmas and they were able to give me a full update as I had no idea how to give a meter reading. They sent me a letter to say my solar panels would be cleaned free of cost. The cleaner was ever so kind! They gave lots of information packages to read, no hidden charges and excellent customer service. My bills are now next to nothing, I am so glad I got my solar panels fitted in, I should of… Read Full Review

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★★★★☆

“Great service ”

Written on: 20/03/2015 by Bibby37 (1 review written)

My panels were installed in the summer of 2015 and I have been really pleased with the performance. Everyone is really helpful, both in the office and field workers. My recent panel clean was carried out without any fuss and without me even needing to be there. The representative who called to see me initially was friendly and explained everything very clearly. My only problem has been getting through on the telephone - I guess they are so busy, it's not always possible to speak to someone… Read Full Review

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★★★★☆

“solar panels save money”

Written on: 18/03/2015 by ZoieWeaver (1 review written)

it is a good idea to install solar panel to your house as they do reduce your energy bills. plus you get some money back every quarter. but do remember the longer you have them the more you save, its not just for now its for as long as the sun keeps shining. … Read Full Review

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★★★★★

“Great company offering a great opportunity”

Written on: 18/03/2015 by 123456789VENN (1 review written)

Genius Energy are one of those rare examples of a cold call you're happy you answered. I had a breif knowledge of government renewable energy incentives but they were very helpful in filling in the gaps in my knowledge and explaining how they could help lower my bills and see a bit of return for the energy I generated. Installation was on schedule and the system is now running better than expected. They had a few issues in tailoring the service to my antiquated system but regardless of those… Read Full Review

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★★★★★

“solar pannel review ”

Written on: 18/03/2015 by bigsteve1 (1 review written)

The phone staff where great keeping me up to date with pre appointment phone calls the scafolders arrived on time and errected it with no damage to my property the fitting staff did a good job keeping the disruption to a minimum the electricians where great even managing to conect to my boiler when the thermostat had been wired in a none standard way so all in all i would have to say dealing with Genius energy was a pleasent experiance… Read Full Review

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★★★★★

“Solar panel experience.”

Written on: 17/03/2015 by johnfoxall (1 review written)

From the very start of our solar panel inquiry to every aspect of our install and after care genius energy have been brilliant. It was explained to us at the very start what energy saving items would suit our home. Scaffolding was delivered along with all the panels and units, wiring, led bulbs etc. Too much to mention. The friendly scafolders came closely followed by electricians and roofers. They did a good neat job and I was really pleased that they bonded our outside gas Meter which brought… Read Full Review

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★★★★☆

“Good that we have started saving!”

Written on: 13/03/2015 by YandelClancy1993 (1 review written)

In hindsight, we should have shopped around first and gathered as much information and pricing details as possible before signing up. There was a bit of 'pressure selling' encountered but we are both naive and had given our consent.Also, we should have explored our funding options. Then the other scope included, ie, bulb installation. This one I could procure and install myself without problem. Anyway, with solar panels now installed, we are producing energy and saving on our electricity… Read Full Review

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★★★★★

“Genius Energy Solar Panels - Excellent Service ”

Written on: 11/03/2015 by K-ten (1 review written)

After having a home visit, we decided to go ahead with the Solar panel installation with Genius Energy. Everything went to the timescales provided with a minimum disruption as possible. Every stage of the install was smooth and as promised.we also had the energy lightbulbs, power regulator installed as part of their comprehensive package. Just been 14 months since the install but making great savings with our energy bills as well as generating a regular quarterly income with FIT payments. This… Read Full Review

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★★★★☆

“Good customer service.”

Written on: 11/03/2015 by Kellyq1961 (1 review written)

I was referred by a friend, the company's analyst that visited my property to speak to me and my husband was brilliant. He was knowledgeable about how the system works. His explanation of how the solar panel system works was great, but my concern was the benefit of the solar panel system is more evident after couple of years of the installation, however, this was corrected, as you could notice more benefit if you stick to doing all you daily routines before 16.00 hours. Sounds great but… Read Full Review

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★☆☆☆☆

“ poor customer service”

Written on: 21/02/2015 by iwAndersen82 (1 review written)

I heard about this company from a friend. When i called them up they told me i was eligible to have them installed. Told by the salesmen that it was totally free. One month later after the installation i suddenly got bills of £249.99 a month and after further research found out that i had a £22,000 loan at an interest rate of 43%, to install solar panels that were meant to be totally free.  After looking at my roof 2 months later i found 14 pigeons burrowing under my roof, which has since… Read Full Review

Beenrippedoff31's Comment

Written on: 25/02/2015

All you people have been missold the solar panels. Genius salesman are liars and we the innocent members of the public are being promised saving returns which they know will never happen leaving us in thousands of pounds of debt. So be warned say no to Genius Solar panels this is from an innocent member of the public who is regretting taking out solar panels with Genius Energy and is in debt now for the next 13 years knowing he will be paying out his hard earned money of his own pocket and not see the returns Genius Energy salesmen promise.

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★★☆☆☆

“Not Seeing returns promised”

Written on: 20/02/2015 by Whalenwe477 (1 review written)

Had installed a 4kw on a south facing roof 18 months . Although the installation went ok I am very dissapointed in the huge lack of returns that where promised. Looking at my figures I should have been breaking even by now, but still costing me a lot. When I look closer at the figures I can see why, they are assuming massive savings on gas optimisation, Electric optimisation and the ongoing increases to my energy costs have been massively over emphasised which means in shows a hugely… Read Full Review

Geniusenergy's Comment

Written on: 23/02/2015

We are sorry to hear of your dissatisfaction. Though we cannot comment directly on your circumstances. Genius Energy take your feedback seriously and would like you to contact our Customer Care Team who will aim to resolve your concerns as quickly and as fairly as possible.

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Beenrippedoff31's Comment

Written on: 03/03/2015

I am in the same predicament as yourself. Go on the which? Consumer Rights site and you will find useful information about missold solar panels and advises what action you can take. Like yourself I was told the income generation from the solar panels would cover the repayments and in the last 10 months I have received £360 in FIT payments. Now if that is not being lied to and duped into by the salesman who exaggerated the performance figures and income generation for the solar panel system.

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★☆☆☆☆

“Bad Customer Support and Over Priced.”

Written on: 18/02/2015 by 373Jordan (1 review written)

Installed about 6 months ago, didnt realise until after that I had bought way too expensive. That that companies in this market had to be fair and transparent. Paid £13k for a 4kw system with LED's for a 3 bed house and a device that supposed to reduce energy coming in. Didnt work for me. Tried to talk to Genius about being over charged. Got nowhere. Buyer Beware. Real shame because the sales guy who came to my house was a really nice guy and sounded as if he really believed in the product… Read Full Review

Geniusenergy's Comment

Written on: 23/02/2015

I am sorry to hear you are unhappy with your experience with Genius Energy. We take customer feedback seriously and if there are any issues you wish us to look into, would kindly ask you to get in contact where we will be happy to help. Alternatively, you can email your concerns where we look to resolve this for you.

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★☆☆☆☆

“Never in a million years-Never mind 30 years or is it 20.”

Written on: 08/02/2015 by agGarcia392 (1 review written)

I've used genius energy for solar panels. BIGGEST mistake ever made. I've discovered they are more than £4000 pound more expensive than other solar companies I have contacted since. Totally my own fault. The sales rep they sent was a nice man that convinced me I would benefit a lot more than i actually am. He told me it would work out at app. £30000 over 30 years but the deal from the government is over 20 years. To sum them up JOKERS. Not telling customers what they really need to know, just… Read Full Review

Geniusenergy's Comment

Written on: 16/02/2015

I am sorry to hear you are unhappy with your experience with Genius Energy. We take customer feedback seriously and if there are any issues you wish us to look into, would kindly ask you to get in contact where we will be happy to help. Alternatively, you can email your concerns where we look to resolve this for you

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Beenrippedoff31's Comment

Written on: 12/03/2015

Google consumer reclaims and ring them and tell them you were missold solar panels. I think all customers who have been missold need to take Genius energy to court.

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★☆☆☆☆

“Big Mistake - Genius Energy”

Written on: 05/02/2015 by Hassanz176 (1 review written)

I had one of the actual Genius Energy Managers sell to me last summer. They promised that I would have virtually nothing to pay because the money from energy savings and the Government would cover it. Not only that but I would also profit to more than £30,000 over the lifetime. It has cost me a fortune, and my wife is really upset with me , we can no longer afford to go on a family holiday and my wife cries because of this. I have have been told I can do nothing becuase the figures given… Read Full Review

Geniusenergy's Comment

Written on: 16/02/2015

I am sorry to hear you are unhappy with your experience with Genius Energy. We take customer feedback seriously and if there are any issues you wish us to look into, would kindly ask you to get in contact where we will be happy to help. Alternatively, you can email your concerns where we look to resolve this for you

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Beenrippedoff31's Comment

Written on: 10/03/2015

I suggest you google consumer reclaims and once on the site ring the number and tell them you were missold solar panels by Genius energy.

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