A Shade Greener Reviews - www.ashadegreener.co.uk

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Latest Reviews

★☆☆☆☆

“shocking ”

Written on: 04/07/2022 by Gibbonskb3 (1 review written)

don’t entertain this company sums it up! shoddy workmanship have had to recall out on various occasions due to the unprofessional installation boiler was replaced 2 foot away from original boiler we were not asked if this was ok, or given explanation as to why needed to be in another position Also try to cancel calls when you have booked a day off work and waited in all day for an appointment they have booked excuse after excuse for the problems and never see same boiler engineer twice!!!… Read Full Review

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★☆☆☆☆

“Temporary removal of the solar panels”

Written on: 11/03/2022 by RajaniHarikumar (1 review written)

As we all knew storm Eunice and storm Franklin hit UK recently. Unfortunately, our roof tiles came off as an impact! However, we decided to change the whole roof as it is very old and similar incidents can happen again in future, we contacted the Ashade Greener in order to Remove the solar panels temporarily as it is their responsibility! When we contacted them we explained that it is leaking to the loft whenever it’s raining and they send some forms to fill out and we did it according to… Read Full Review

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★★☆☆☆

“A Shade Greener”

Written on: 05/03/2022 by xnSmith113 (1 review written)

The ASG rent a roof agreement was miss sold to all home owners as positive addition to your property In reality it de values your house, makes mortgages hard to get and selling difficult If you need ASG to remove the panels they demand money and give long lead times. Everybody wants to terminate their lease and deed over the roof space But getting this to court is difficult See FB page complaints on A Shade Greener… Read Full Review

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★☆☆☆☆

“Incompetent installation and poor service”

Written on: 24/02/2022 by PaulaHanna481 (1 review written)

The installation team didn't install sufficient support in the roof to support the solar panels so the roof sagged after 5 years. We now have to pay hundreds of pounds to repair the roof and add additional support. Their customer support is poor as it took us 3 months to get their team to remove the panels. They put obstacles in the way to delay the process and give them the option to not remove the panels. Their customer service department can't do much and are unable to pass calls to the… Read Full Review

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Asgcrap's Comment

Written on: 28/04/2022

Hi, your description sounds like you have finally got the panels removed. If this is so, please can you say if you did this yourself or if ASG came out and removed them ? also, did you have to pay for legal support on this matter?
Thank you.

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★☆☆☆☆

“Bad customer service and workmanship”

Written on: 16/02/2022 by BraylenHuber239 (1 review written)

We had the solar panels fitted 6 years ago. Wasn't warned about pigeons at all. Now for the past few months, we have had rain coming in through the bedroom ceiling. Asked them to fix it and we got told we would have to pay for pigeon proofing etc. When I asked them to take the panels off, I would have to pay for that to happen. Had someone come out from the company, and they said it was because of the pitch of the roof, the pigeon mess etc etc. We paid £240.00 to be told it was our problem… Read Full Review

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★☆☆☆☆

“AShadegreener Boiler complaint.STAY WELL CLEAR.”

Written on: 18/10/2021

I started having issues with a Veissmann boiler i had installed by a shadegreener(ASG) some six years ago.I am paying monthly for this. Until now i really thought ASG was a decent outfit always doing annual services on a timely basis. However... My hot water started to run hot then cold to the point we couldnt have a bath. I called ASG and after abit of tooing and froing they sent a Veissmann engineer out. The engineer took the boiler to bits and found a large build up of sludge in the system… Read Full Review

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Reddresses109's Comment

Written on: 04/03/2022

They came to service mine after a year and said I needed a power flush the year after they serviced again and said it was fine 5 years down the line they told me under the agreement I needed a power flush so I paid for one then when they came to service it the guy said it didn’t need one
I also have solar panels and am selling my property they won’t answer any questions to solicitors until we pay a fee absolutely ridiculous never again god knows how much more they gonna take

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★☆☆☆☆

“Avoid, Avoid, Avoid ”

Written on: 05/10/2021 by MaxMurray (1 review written)

Please avoid them at all costs, do not allow them to rent your roof for solar panels, you will not save anything on electricity, this Company is a disgrace… Read Full Review

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★☆☆☆☆

“A Shade Greener Maintenance Limited”

Written on: 24/08/2021 by Paisleyz166 (1 review written)

I have been on the phone to day to ASG about having the solar panels removed so I can have a new food. My roof is leaking bad both sides. I need the panels removing so I can have a new roof this side of Christmas. I have buckets in my loft catching the water. Wen I called ASG they told me there is nothinck they can do till April. I sed April my roof needs doing naw. She wen a head to tell me they have 75,000 customers. It is a joke I can't wait till April. I will have the removed my self… Read Full Review

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Beggerthembandits's Comment

Written on: 03/09/2021

Cant find the comment on this page at present, but somebody was setting up a site thing where we can all band together and discuss take and action as a large group against these bandits...has anybody joined it or signpost me to said group as i am in awful state with pidgeon issue and am now being threatened wit court action from the dirty snakes, so really time is of the essense for me.

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Shawnbradford's Comment

Written on: 16/09/2021

I'd be interested in this too if you find something please. If you manage to find something I'd appreciate being included please..

Thanks

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Asgcrap's Comment

Written on: 05/01/2022

Me too. I would not hesitate.

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Asgcrap's Comment

Written on: 05/01/2022

I also would be willing to join this group without hesitation. I was told that these panels would not cost me a penny, then they send me a quote to install pigeon proofing equipment for a possible £1380.00 because the pigeons are nesting in their panels that I have allowed them to put on my roof, and now the pigeons are causing damage to my property.

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Fredbair's Comment

Written on: 06/01/2022

Mine too I phoned asg today and was told yesterday I had to write a letter to the management.The fuse has tripped on the panels and they were quick to phone me,so the panels will stay off till they sort pigeon proofing out.

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Asgcrap's Comment

Written on: 11/03/2022

Hi Fredbair

have you had any luck in resolving the pigeon proofing? Did switching it off get any results, other than them sending short email saying 'call us urgently', no please or thank you's.
I have only just been notified that someone commented on my Q, I will check back in more regularly from now on.

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Sarah-Jcce's Comment

Written on: 06/02/2022

Just wonder how this resolved ? I am struggling to sell my house due to these and want them removed. Feel I was miss sold

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Asgcrap's Comment

Written on: 11/03/2022

Hi
I researched this company some 6/7 years ago and they had no negative comments back then. I do know they company as changed hands, maybe that's why they have so many unhappy customers, or maybe customers only realise that they are an unhelpful company only when they experience a problem. Good luck with getting your paperwork that you will need from them to sell your house.
Don't forget to come back here and up date us, either good or bad.

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★★★★★

“Good Experience”

Written on: 25/07/2021 by 468Asimov (1 review written)

Had the New boiler and New central heating system fitted 7 years ago by A Shade Greener and not had any issues with either. I receive a phone call each year from a pleasant young lady to arrange a suitable date and time for the annual boiler service. To date these arrangements have been met promptly and courteously. About the same time we had solar panels fitted, also by A Shade Greener. The only complaint I had with them was that the scaffolding wasn't removed until about 3 weeks after the… Read Full Review

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★☆☆☆☆

“Unable to sell home due to solar panel insurance issues”

Written on: 16/04/2021 by TriLia (1 review written)

This company has to be one of the most unethical companies I've ever come across and appears to have no accountability to any governing body. My house has leased solar panels installed by the previous owner and owned by A Shade Greener. Unfortunately the solicitor engaged when I bought the house four years ago failed to point out or warn me about any potential problems with leased solar panels. I'm a pensioner on a fixed income in remission from cancer and now need to downsize for both health… Read Full Review

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Rcccc's Response to TriLia's Review

Written on: 10/01/2022

Hello,

Have you made any progress with ASG? Have you managed to sell the house? I an in exactly the same position.

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Trilia's reply to Rcccc's Comment

Written on: 10/01/2022

Hello

Bad news first .. no progress with ASG themselves as they remained stubbornly uncooperative despite my solicitor confirming they'd broken the terms of the lease and demanding they provide insurance details. They basically just aid "take us to court" which would obviously be very costly.

However .. there's a Facebook group called A Shade Greener Complaints that I belonged to and someone there posted a link to a template letter drawn up by the Council of Mortgage Lenders and the Building Society Assoc which runs alongside the lease and a mortgage and requires ASG (or any solar panel owners) to agree that they're liable for any damage that their system might cause to the property.

So my solution was to sell my property to someone who required a mortgage, inform them of the situation and then let them have the information about the letter so that they could get ASG to confirm that they would cover the insurance liability.

Good luck!

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Shazzey555's Response to TriLia's Review

Written on: 17/02/2022

https://www.solarguide.co.uk/top-10-facts-about-the-rent-a-roof-scheme#/

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Shazzey555's Response to TriLia's Review

Written on: 17/02/2022

It does state in the contract if you fail to sell your home twice then they would remove the panels but would want proof of the sale falling through Also states they will buy your house at full price. I had no idea they didnt have insurance for their pannels. Their is a facebook page A shade Greener-Issues and complaints join the group.

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Shazzey555's Response to TriLia's Review

Written on: 17/02/2022

It states in the lease that if you fail to sell your home twice them=n they will tyake the pannels off but they want proof the sale fell through because of the panels.

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Trilia's reply to Shazzey555's Comment

Written on: 17/02/2022

Hi Shazzey555

I'm pleased to hear that your lease states that if you can provide proof that a house sale falls through twice due to the panels then they'll remove them.

Two thoughts: firstly, it didn't say that on my lease so it wasn't an option for me and secondly, I would expect that it would prove extremely difficult, if not impossible, to get ASG to remove the panels without resorting to long and costly legal action. They just don't seem to care if they break the terms of the lease whilst they're raking in the feed-in tariff profits. They know that very few people would be prepared to launch legal action mostly due to the cost.

They broke the terms of my lease but when challenged they just basically said "take us to court".

One thing ASG are very good at is writing leases that are watertight and advantageous for them and but disadvantage the home owner.



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Shazzey555's reply to Trilia's Comment

Written on: 17/02/2022

Then go to the odbudsman and see what they say.

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★☆☆☆☆

“Pigeon problem solar panels ”

Written on: 01/03/2021 by Shaunn47 (1 review written)

Had my solar panels for several years without a problem. But now have several pigeons living under the panels themself. Emailed ASG,about problem, they asked for a detailed letter, which we wrote and asked for pigeon guards, ASG then wrote saying they can fit pigeon guards at a cost to me,£450+vat,they said that if the fitters where round in the area they might be able to fit them,without going down the route of scaffolding,we exsplained that it's because of there product that this has… Read Full Review

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Johnnyjennybravo1964's Comment

Written on: 29/07/2021

I've had the same issue mate, I myself contacted ASG and the response I received and the attitude I got from them absolutely stinks, oh yeah they quoted me about £1500 to deal with the issue via fitting mesh etc.
I would never have got involved with them if I had known how much disregard they have for the mugs putting money into their account.
I agoing to carry out an evaluation of how much these panels have actually saved me and let's just see?

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Hewittma's Comment

Written on: 23/08/2021

In exactly the same position re pigeons but I am disabled and low income and cannot afford to have pigeons removed and their panels protected so the panels will continue to be damaged by the birds. Its only a matter of time before the wiring is damaged by the acid in the bird faeces.

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★☆☆☆☆

“Disregarded building regulations”

Written on: 05/08/2020 by Gibson1987 (1 review written)

I have been a good customer of this company for over 5yrs. Today they refused to service my boiler because I have no loft ladder. At no point in the past 5yrs has this been a requirement even on the day of installation, and no warning has ever been given this is a requirement. Customer service were absolutely immoveable and won't visit until a ladder is fitted. They seem to change their terms whenever they want and don't tell the customer. Happy customer now an angry customer, well… Read Full Review

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★☆☆☆☆

“OPEN LETTER DATED 18/6/2020 TO THE DIRECTORS OF A...”

Written on: 08/07/2020 by LorettaC (1 review written)

OPEN LETTER DATED 18/6/2020 TO THE DIRECTORS OF A SHADE GREENER LTD - (Hard copy has been sent to head office) I am writing in this public way because it has been impossible to obtain direct email addresses or telephone numbers for you, which would have given me the opportunity to reach out to you privately. When asked, no member of ASG customer service staff would provide me with same. I did write to each of you individually at your head office address on 10/2/2020, but have never received… Read Full Review

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Baldy40's Response to LorettaC's Review

Written on: 13/08/2020

Having that same trouble and we are going down same path we are Thinking of court and trying to get them removed
Any one else had trouble

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Lorettac's reply to Baldy40's Comment

Written on: 14/08/2020

Yes, lots of people are. ASG just make their own rules up as they please, it's disgusting. Trustpilot is full of very bad reviews and ASG are reporting them because they are trying to silence us. I'm still looking into this and I know of others who are too. Hopefully something will be done about it eventually.

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Greybits's reply to Baldy40's Comment

Written on: 15/08/2020

My solicitor has informed me that the demands made (£1000 deposit etc) by ASG (and are not specified in the lease agreement) are unlawful. See a contract solicitor before going any further

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Jfg1's reply to Baldy40's Comment

Written on: 10/04/2021

Yes having same problems roof leaking through poor workmanship and cut my stack pipe off without permission causing damage to pipe waterproofing they are denying liability and any response always carries a required fee to do anything if anybody was thinking of starting a class action suit against a shade dodgier I would sign up straight away

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Jfg1's reply to Baldy40's Comment

Written on: 10/04/2021

Yes having same problems roof leaking through poor workmanship and cut my stack pipe off without permission causing damage to pipe waterproofing they are denying liability and any response always carries a required fee to do anything if anybody was thinking of starting a class action suit against a shade dodgier I would sign up straight away

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Compressu's Response to LorettaC's Review

Written on: 10/01/2021

I have had ongoing issues with this company for nearly 3 years. They could not give a monkeys about you. Switch the solar off and stop the revenue.
They make me so angry, they are rude, unhelpful and threatening.
I will See them in court.
Hopefully not for me having set fire to their panels in my garden!!

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★☆☆☆☆

“Pigions nesting & very bad customer service ”

Written on: 14/04/2020 by Gregory415 (1 review written)

Had my solar panels now since 2013. Last few years I have been having issues with pigeons nesting & poop all over the place. Been trying to contact them number of times & they WILL NOT do anything about it. I have also asked about removal but they are not interested. This has also cost me problems when remortgaging after a divorce with my ex. SO UNTILL THEY ACCEPT SOME LIABILITY I HAVE TURNED OFF THE PANELS TO GET SOME ATTENTION. Let see what happens NOW. AVOILD AVOILD they company… Read Full Review

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Cherylbee84's Comment

Written on: 21/11/2020

Did you get anywhere by turning them off? How long before they noticed? I'm contemplating the same, as I need them removing too fix my roof.

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Jillgamblin56's Comment

Written on: 29/11/2020

I’m thinking of doing the same thing. Let me know if you do it and if there was any consequences.

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Jillgamblin56's Comment

Written on: 29/11/2020

I’m thinking of doing the same thing. Let me know if you do it and if there was any consequences.

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Biffysquiff's Comment

Written on: 27/06/2021

It seems to me there are thousands of us with the same complaints/problems, i.e. pigeons, roof leaks and roof replacement etc. I am also in the same boat.

I wanted to know why they need £1000.00 deposit (refundable). They told me " It was because customers refused to have the panels refitted". WOW there's a surprise.

Having considered this matter, I can see only 2 courses of action.

1 We all get together, not difficult now with the internet, and pool our financial resources and take joint legal action against this company. We can't all be wrong. Especially with a massive 1.3 star rating.

2 Organize a PEACEFUL protest outside the homes of directors.

At the very least it would let the neighbours know how they earn their massive salaries and bonuses, i.e. at the expense, pain and suffering of the customer.

Furthermore, I don't understand how the customer service teams can live with the shame of their own disgusting behaviour. I would rather sign on, than be so rude and abusive. Still I suppose it takes all kinds.

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Shazzey555's Comment

Written on: 17/02/2022

Theirsa group on facebook not sure if you know its called A Shade Greener-Issues and Complaints.

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★☆☆☆☆

“I removed the panels myself”

Written on: 17/03/2020 by greybits (1 review written)

A Shade Greener refused to remove the panels when I needed to repair my roof, because I wouldn't agree to pay for scaffold for them, or provide tiles, or give them a £1000 refundable deposit. It states they will do it free of charge in the lease agreement. I ended up having the panels removed by a separate firm so I could fix my roof. Now ASG are threatening to sue me for the loss of FIT if I don't let them put them back on. Is anyone else in a similar predicament?… Read Full Review

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Lorettac's Response to greybits's Review

Written on: 15/08/2020

Have they taken any action against you yet?

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Greybits's reply to Lorettac's Comment

Written on: 15/08/2020

No, not yet.

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Lorettac's reply to Greybits's Comment

Written on: 04/09/2020

Any developments yet?

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Greybits's reply to Lorettac's Comment

Written on: 10/11/2020

I had to put them back on, but ASG had to do it for free, as stated in the lease agreement.
ASG wouldn't have had a leg to stand on re: refusing to remove them without the £1000 deposit etc. as their demands were unlawful. My solicitor pointed this out to them and their was no arguement after that.
I put myself in a weaker position legally by removing them, so fighting to keep them off would have been expensive and not a certain win.

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Pfbrown6255's Response to greybits's Review

Written on: 20/04/2021

I am in a similiar position and asked for a copy of the Lease agreement which they will NOT provide until I pay £180!!!
Would you be kind enough to share a copy of your agreement in order to forward to my solicitor before I decide on my next action?
KR

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Greybits's reply to Pfbrown6255's Comment

Written on: 21/04/2021

You can request a copy from the Land registry for £7.

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Iratehomeownerbellevale's reply to Pfbrown6255's Comment

Written on: 10/05/2021

You can obtain a copy of your lease from the Land Registry at a cost of about £7 .00

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Padwar's Response to greybits's Review

Written on: 13/01/2021

We’ve had the same problem with them, my parents roof was caving in and they said if I organised scaffolding and gave them a deposit of £1000 they would take panels down and replace them when the roof was fixed, I organised scaffolding and phoned to pay deposit then they told me they had no one available for another year, what a complete joke, water coming through the ceiling and they couldn’t help us, they said they could recommend a third party but I would have to pay them separately, I’ve taken them down and had roof completely replaced and the panels fitted back on and are all working, now they want to come and inspect them at my 76 year olds mothers cost, they are now saying they are going to sue her, she has got really bad health problems and this is just making it worse is there anyone she can contact to get advice?

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Greybits's reply to Padwar's Comment

Written on: 21/04/2021

sorry for late reply. I couldn't find your comment when notified of it.
Speak with a solicitor. They will provide basic advice for free generally.
There are workshops where solicitors do pro bono work too. Look up free legal advice on google.

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Biffysquiff's reply to Padwar's Comment

Written on: 27/06/2021

Hi,
Sorry to about tour problem.
With regard to your testing problem. Do you still have the paperwork left on completion of original installation? If you do there should be 2 sheets. One is schedule of inspection and the other is schedule of test results. Were they filled in by the electrician at the time of installation? These documents should have been completed on completion of original installation. This is called Initial Verification and should have been completed before the circuit is connected to the electricity supply. There are a couple of tests that can only be carried out when the new installation is connected to the electricity supply. But, the " dead " tests must be carried out first. Please check to see if yours was ever filled in (must be completed by a competent person).

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Cherylbee84's Response to greybits's Review

Written on: 10/11/2020

I'm in same position, I have no light in my daughters room and leaks above my room.
I have a builder coming on the 16th Nov. And all I got from asg is we cannot remove them yet and will contact you in due course when a date is available.
I was thinking of getting my roofer too remove and replace. Do you think I can?

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Greybits's reply to Cherylbee84's Comment

Written on: 10/11/2020

If you do, you'll be in breach of the lease agreement. like I was, and it will put you in a position of weakness and legal difficulty.
ASG can't demand £1000 deposit or expect you to buy them tiles- that's unlawful - but they can expect you to agree a timeframe. However, they do have to remove the panels for you within a reasonable time, say 3 months maximum.
If you can't wait that long, and the panels are removed/replaced with no damage done or reduction in their ability to create electric for ASG, then you stand less chance of being sued, as ASG just care about the money.
But if there is any loss of revenue for them, they will have the upper hand in any legal proceedings.

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Cherylbee84's reply to Greybits's Comment

Written on: 21/11/2020

Thanks for responding, an update on my situation, asg now want £2000. £1000 bond and £1000 to get an earlier appointment as apparently they are booked up until Nov 2021. That is definitely not a reasonable amount of time. I've refused to pay and have sent them a breach of contract letter. Signed for and via email.
My roofer is going to do the panel free side (which is above my daughters room)
Then tarpaulin the rest while we wait on Asg.

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Greybits's reply to Cherylbee84's Comment

Written on: 21/11/2020

They cannot, no matter what they say, unilaterally change the agreement and refuse to do the work due to you not agreeing to the £1000 bond.
You do not have to pay a bond unless it is in the lease agreement.
As for them saying they are booked for a year, that is preposterous. It's so you pay £1000 for a an earlier appointment (that they don't have apparently - otherwise they could do it for you earlier).
Unfortunately the only way to solve is is by getting legal representation, which could cost you as much as the bond would have.
The good thing is you haven't done what I have, so you'll be in a much stronger position.
My solicitor was at BRM Law in Chesterfield.

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Cherylbee84's reply to Greybits's Comment

Written on: 24/11/2020

I thought exactly that about the appointments, that they are trying to scare people into paying the extra. I've got my local mp involved too. I don't mind paying the bond and letting them put then back up, I just want them removed sooner.
I would rather have them removed indefinitely, but I doubt I'll win. But I will try. I know it may cost more but its principle, they should not be allowed to bully people like they are.

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Greybits's reply to Cherylbee84's Comment

Written on: 24/11/2020

One solicitor I recieved advice from said 'Principles cost money'.
You will not succeed removing them for good as the contract has not been breached. Trust me, I tried very hard.
You would have to offer them an amount which would recompense their loss of FIT for the remainder of the lease.
You could seek legal representation to speed up the removal etc as it's an obvious scam, and 1 year wait is ridiculous.
They organised everything to reinstate the panels within 3 weeks after my solicitor had explained things to them, so it's obviously possible.
Good luck!

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Cherylbee84's reply to Greybits's Comment

Written on: 27/11/2020


I have had no response from asg, royal mail said that the address is not registered so they cannot deliver.
did they actually start any court proceedings against you?
did you have too pay any costs for loss of fit?

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Greybits's reply to Cherylbee84's Comment

Written on: 27/11/2020

I was advised to send two letters...one by registered signed for, and one standard. They eventually wouldn't sign for my letters, but royal mail will just post them if they don't need a signature.
No they never started, just threatened.
You wouldn't need to if the panels were reinstated within 3 months.
I didn't.

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★★☆☆☆

“If you have them check documents!!!!! Trying to sell our ”

Written on: 06/12/2019 by AustinKearney179 (1 review written)

We have loved are solar panels, now we want to move. We were told at the time of installation that would not cause problems! I sent all the paperwork to buyers solicitor, only to find there is not the document they need in it. This is what they say 'I have received your documentation and I have reviewed this however unfortunately this does not contain the notices that have been requested by the buyer’s solicitors in regards to the Sections 24 to 28 of the Landlord and Tenant Act 1954. By… Read Full Review

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Buffyspiky's Comment

Written on: 06/12/2019

And they still may not provide the documents. Oophs

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Eswann's Comment

Written on: 08/01/2020

I also questioned ASG about this after discovering the issues with the lease after 1 year into the agreement with them.
We had the Solar panels installed in 2012. At that time we had put our property on the market and wanted to downsize in 2013. I have not been into a business nor been a landlord and therefore never came across section 24-28 of the landlord and tenant Act nor was not aware of this.
They did not advise us to seek legal advice regarding the lease nor gave us a copy of cancellation form should we wish to cancel at the time when they conned us to sign the lease.
I have managed to obtain a copy of the exclusion of security of tenure however this is not dated on the lease and also they did not mentioned this when they came to pitched the lease to us about any notices. They have serve the notices to themselves ??
Now i am constantly worrying about this as i don’t know if this lease will impact on the future of my children at the end of the 25 years and who has the responsibility and power to remove the lease off the Land and registry register at the end of the 25 years term.
ASG are charging their customers £216 (inc VAT) which they said is clearly documented in their lease to obtain paperwork regarding the lease.
Now we have pest problems as a result of pigeons/birds nesting and fouling under them. We have contacted ASG however ASG is not taking any responsibility regarding this matter. They are charging their customers £450+VAT FOR fitting bird deterrent and 500+VAT for scaffolding.

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★☆☆☆☆

“Pigeons nesting under solar panels!”

Written on: 21/05/2019 by Wanda74 (1 review written)

I have about 12 pigeons nesting under solar panels.It is a nightmare.The noise and mess they are making!Im paying mortgage every month and I cannot enjoy freedom in my own garden.My husband is climbing on the ladder every couple of weeks to clean the mess and unblock gutters (he has got problem with his lungs).I have asked ASG to put pigeons guard to keep those birds away.ASG want me to pay a lot of money for it which I cannot afford to pay!I have asked them to remove those panels as in my… Read Full Review

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Leanneappleby's Response to Wanda74's Review

Written on: 09/07/2019

We are having the same problem at am at a loss as what to do. I too cannot afford to pay to have mesh fitted around them

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Cn78's reply to Leanneappleby's Comment

Written on: 05/09/2019

You have the ability to force them to pay for the mesh themselves. Pigeons are a health hazzard to you (flies diseases in their poo etc).

Threaten the solar panel company that if they do not pay to install the mesh, that you will turn off the power to the solar panels until they do install it (they dont need to know you are bluffing).

Just the threat of you doing it is normally enough to make them change their attitude to you give them several warnings repeating of the consequences of not installing the mesh.

They are also responsible for returning your roof to the way it was before by removing all the nesting material from under the panels. I have just had my solar panel company do exactly that (mesh up and removal of the nests etc and was free of charge).

Dont be afraid to actually turn the power off to the solar panels if they dont change their attitude tho. Some solar panel companies try avoiding spending the money but know it will cost them more long term if you turn the power off to the panels.

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Woodspoon2021's reply to Cn78's Comment

Written on: 12/05/2021

My Mum, who is 85 and disabled had these solar panels fitted around 2014. She has had the same problem with pigeons as no guards were fitted. She was at her wits-end with this and paid to have them taken off. A letter soon appeared from A Shade Greener. Numerous phone calls and a really rude female member of their staff said that, its not her problem and that my if she doesnt put the solar panels back up they will take her to Court. You can imagine how this is impacting on her health and wellbeing. We need help and dont know who to turn to.

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Rcccc's reply to Woodspoon2021's Comment

Written on: 10/01/2022

Hi there,

Did your mum put the panels back up?

Thank you.

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Kevinoakey81's Response to Wanda74's Review

Written on: 14/04/2020

I have the same problem. As of yet ive not found a way apart from big costs with a solicitor to overhaul the contract with ASG. Look at court proceedings is only option i think at the moment.

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Eswann's Response to Wanda74's Review

Written on: 08/01/2020

We are also in the same predicament.

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Keithyboy99's Response to Wanda74's Review

Written on: 29/11/2019

Ive just paid £120.for mesh and clips to go round panels and my window cleaner will fit it for £60. expensive at xmas but worth it. We got gear from company called
1env

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Cn78's Response to Wanda74's Review

Written on: 05/09/2019

You have the ability to force them to pay for the mesh themselves. Pigeons are a health hazzard to you (flies diseases in their poo etc).

Threaten the solar panel company that if they do not pay to install the mesh, that you will turn off the power to the solar panels until they do install it (they dont need to know you are bluffing).

Just the threat of you doing it is normally enough to make them change their attitude to you give them several warnings repeating of the consequences of not installing the mesh.

They are also responsible for returning your roof to the way it was before by removing all the nesting material from under the panels. I have just had my solar panel company do exactly that (mesh up and removal of the nests etc and was free of charge).

Dont be afraid to actually turn the power off to the solar panels if they dont change their attitude tho. Some solar panel companies try avoiding spending the money but know it will cost them more long term if you turn the power off to the panels.

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Wanda74's reply to Cn78's Comment

Written on: 05/09/2019

Thank you,you have made a good point.
I wish all people with this problem and there is lots of us would turn the power off to the solar panels at the same time.Maybe then ASG will act.

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★☆☆☆☆

“Please please avoid them”

Written on: 24/03/2019 by Maldonadoab223 (1 review written)

Absolutely vile company , shoddy, they put charges on your property without telling you then find a way out of servicing, please look at trust pilot reviews also , they need shutting down… Read Full Review

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★☆☆☆☆

“shocking service”

Written on: 06/11/2018 by pollyjudge (1 review written)

shocking service, terrible way to operate, don't have enough engineers to meet demand, make promises they don't keep and have the service skills of a dead cockwomble, don't touch them with someone else's' bargepole… Read Full Review

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★☆☆☆☆

“Disgusting lack of customer service,never use this...”

Written on: 11/10/2018 by Kierrac250 (1 review written)

I Have a boiler for 6 years in a student let over 2hrs drive away from.Boiler serviced every year through the agents.This year ASG needed the gdpr policy from the agents in order for them to arrange a service,they continually told me that they hadn't received this document even though they emailed me at the beginning of August to say the had got it.The agent has tried to get the boiler serviced before their cut off point at the end of September to no avail.ASG have now told me that because I… Read Full Review

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Sueste's Comment

Written on: 02/01/2019

They did similar to me. We rent a house out which has ASG boiler and also own another house where we live. They refused to sent documents to the house where we live to let us knkw when service is due. So, the tenants had been throwing the letters away (presumably) and we missed the service, now out of warentee. And now we want to pay the boiler off early we lose the early discount because we are out of warentee too. I'm now taking it to the ombudsman.

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