This is the worst company ever. They lie to you to get the panels on your roof, by saying, there will be no problems re-selling house, or re mortgaging. They treat customers disgracefully.

They will not pay for scaffolding. They demanded £1000 upfront. They don't answer calls, emails. Very unhelful and unfriendly. Threatening me with court action after I was forced to employ a company at my own cost to temporarily remove the panels. Please avoide these people. Please see the dedicated facebook sites now looking to redress the balance.

We got our solar panels in 2012/2013. A lovely salesperson came and sold them to us that we would get lots of electricity/ increase value to the house/ all the bulling it up. We signed up understanding we were in a 25 year lease but we weren't concerned as we were assured that it would add value to our home and were backed by the government. 10 years on, we are left with a house we can't sell, extensive damage to the garden, guttering and roof caused by pigeons. We have had to rent the house out which we didn't want to and even though we have had several conversations telling them we don't live there and to contact us at our new address so we can liaise with tenants for servicing (which only happens if they get a problem) they still consistently send mail addressed to me to the old house. The tenants don't open it and instead once it gets to a pile I collect it. We have been fined for not being in at an appointment that we didn't arrange. We refused to pay it. We have now spent 1100 soon to be 1500 to get mesh around the panels that the birds keep getting under. Beautiful garden is ruined with all the rubbish the birds drop and random seeds. It's a constant source of stress. I need to sell the house because it's no longer financially viable to keep it with the way the interest rates are going but I can't. We even tried to sell it to a we buy any home type affair. After getting it valued by them for 70k which was under the average value but we were willing to take the cut to get rid, they came back after all the paperwork had been done and said the contract was very dodgy and would be problematic to sell on as a result. They wouldn't lower their offer because at that point I would have took lower just to get rid of this constant source of stress and said it's basically unsellable and no solicitor will pass it due to the contract. We don't have a signed by them copy of the contract. Our contract wasn't witnessed and there's several clauses in them which are the issue. I would never recommend anyone deal with this company. A shade greener are an absolute fecal matter show !

I bought the house last year and coming from Australia I thought the solar panels were a great idea. Wasn’t long before I became aware of the pigeon problem . Contacted ASG and eventually payed £700 to have netting installed. They said it might take a few weeks for the pigeons to stop coming onto the roof. It’s now almost six months and although they can’t nest under the panels , they still perch on the roof and leave a horrendous mess on my new patio and one side of the house - which I am having to constantly clean. Can’t believe after spending so much money, the problem is not resolved. Are ASG under any obligation to fix this problem?

We have recently moved into a property which already had a Solar Panel system installed on the roof of the property and we have inherited a 25 year contract with them. I have asked several technical and non technical questions over how to assess what electricity is actually being provided to the house holder but they offer no particular guidance whatsoever. I have asked for someone to come around and run me through the installation and how I can check what is being produced when but they have refused, saying only an electrician will attend and only IF there is a fault. Clearly they will have been much more attentive during the initial contract and installation phase and they will be getting the electricity generated by their own system. The also will not provide any guidance on any monitoring system such as an Owl system and just leave it to us to find a suitable monitoring system. To me they should provide the correct tools to tell me exactly on an hourly basis what electricity is being generated for use by my electrical devices. All their website tells me is how much electricity is being generated on a daily basis but, for all I know, this may all be give to the National Grid and they pocket the profits!! This is a very one sided relationship with NO CUSTOMER SUPPORT to speak of, unfortunately I have inherited this system and can see no easy way of getting out of the contract. I am massively in support of green power and am happy having a solar system installed but it SHOULD WORK FOR THE CUSTOMER and not the company. Not happy at all and I certainly would not recommend them to anyone I know who is thinking of having a solar system installed.

don’t entertain this company sums it up! shoddy workmanship have had to recall out on various occasions due to the unprofessional installation boiler was replaced 2 foot away from original boiler we were not asked if this was ok, or given explanation as to why needed to be in another position Also try to cancel calls when you have booked a day off work and waited in all day for an appointment they have booked excuse after excuse for the problems and never see same boiler engineer twice!!!

As we all knew storm Eunice and storm Franklin hit UK recently. Unfortunately, our roof tiles came off as an impact! However, we decided to change the whole roof as it is very old and similar incidents can happen again in future, we contacted the Ashade Greener in order to Remove the solar panels temporarily as it is their responsibility! When we contacted them we explained that it is leaking to the loft whenever it’s raining and they send some forms to fill out and we did it according to their request! And we arranged the roof to be changed the scaffolding are in place! Now they are saying it can be removed only in September and they can’t do anything if the roof is leaking or the house is collapsed! Only mistake we did was have lease for the solar panels that are on our roof, which we don’t benefit much! At the end of the day, company itself is making a huge profit and we are the victims! What should we do until September? So , I wouldn’t recommend Ashade Greener to any of the people the whole UK and all over the world!

The ASG rent a roof agreement was miss sold to all home owners as positive addition to your property In reality it de values your house, makes mortgages hard to get and selling difficult If you need ASG to remove the panels they demand money and give long lead times. Everybody wants to terminate their lease and deed over the roof space But getting this to court is difficult See FB page complaints on A Shade Greener

The installation team didn't install sufficient support in the roof to support the solar panels so the roof sagged after 5 years. We now have to pay hundreds of pounds to repair the roof and add additional support. Their customer support is poor as it took us 3 months to get their team to remove the panels. They put obstacles in the way to delay the process and give them the option to not remove the panels. Their customer service department can't do much and are unable to pass calls to the appropriate department. Their legal team deny any liability about the installation but issue legal threats if we didn't comply with their rules. All round very unsatisfactory.

We had the solar panels fitted 6 years ago. Wasn't warned about pigeons at all. Now for the past few months, we have had rain coming in through the bedroom ceiling. Asked them to fix it and we got told we would have to pay for pigeon proofing etc. When I asked them to take the panels off, I would have to pay for that to happen. Had someone come out from the company, and they said it was because of the pitch of the roof, the pigeon mess etc etc. We paid £240.00 to be told it was our problem. Terrible company all round. And we still have rain coming through. I am at a loss as what to do next. We should have been told that they attract pigeons, and can cause trouble. But the felt is all cut in the loft, which the installers did. If we had known what was going to happen, we wouldn't have got them fitted.

I started having issues with a Veissmann boiler i had installed by a shadegreener(ASG) some six years ago.I am paying monthly for this. Until now i really thought ASG was a decent outfit always doing annual services on a timely basis. However... My hot water started to run hot then cold to the point we couldnt have a bath. I called ASG and after abit of tooing and froing they sent a Veissmann engineer out. The engineer took the boiler to bits and found a large build up of sludge in the system and heat exchanger. He cleaned it best he could but advised me it would build up again. I asked him if it was normal to clog with sludhe after a power flush had been done when the boiler was fitted .. He assured me a power flush had not been carried out going off the amount of sludge present. I got copies of my contract with ASG and read in chapter 7 (7.1) that a power flush would be done prior to fitting the new boiler. It has now come to my attention that only a manual flush had been done and ASG are saying that their guys told me their reasons a manual flush was carried out and they say i agreed to this and signed the sheet. I certainly did not agree to this at all infact i had very little conversation with the men as i just let them crack on with the installation and i never hastled them at all apart from making them tea etc. At that time i wouldnt know the difference between a manual or power flush. I emailed my concerns to two managers. They basically are saying and may i add lying that i concented to the manual flush and if i want to complain go to the ombundsman.This im in the process of doing. Im both annoyed and dissapointed that they wont carry out the power flush that is needed to fix my issue as this should have been done on install. Im a dissabled army veteran and live on a hill and the weather is turning fast. I think i,ll have to fork out for a flush to keep the boiler pumps running right till this is sorted through the ombudsman. Im disgusted in this company and wish id never heard of them. If you read this complaint PLEASE LOOK ELSEWHERE AS THIS COMPANY WILL TAKE YOUR MONEY BUT WHEN THE SYSTEM FAILS THROUGH THEIR CORNER CUTTING THEY WONT RECTIFY THE PROBLEM. I would also say ive read many complaints over the last week about ASG and some are very similar to mine and the ombudsman went on the side of the customer so fingers crossed. My issue is though i signed that sheet showing a tick in the box that a manual flush had been done... I didnt have a clue..at that time a flush is a flush to me..

Please avoid them at all costs, do not allow them to rent your roof for solar panels, you will not save anything on electricity, this Company is a disgrace.

I have been on the phone to day to ASG about having the solar panels removed so I can have a new food. My roof is leaking bad both sides. I need the panels removing so I can have a new roof this side of Christmas. I have buckets in my loft catching the water. Wen I called ASG they told me there is nothinck they can do till April. I sed April my roof needs doing naw. She wen a head to tell me they have 75,000 customers. It is a joke I can't wait till April. I will have the removed my self.. Please thinck twice befor going with ASG..I WILL ALL SO BE GOING TO THE PAPER Part 2 They have now told me I have to pay the a £1000.00, this isn’t refundable, it’s to offer an earlier appointment. I am going to the paper and to the Ombudsman I have told the I have a bucket over one of my light sockets catching the water this is a Health and Safety matter. And they can let me live like this til April 2021

This company has to be one of the most unethical companies I've ever come across and appears to have no accountability to any governing body. My house has leased solar panels installed by the previous owner and owned by A Shade Greener. Unfortunately the solicitor engaged when I bought the house four years ago failed to point out or warn me about any potential problems with leased solar panels. I'm a pensioner on a fixed income in remission from cancer and now need to downsize for both health and financial reasons. However, I find myself unable to sell my house (as I have a legal obligation to inform any prospective purchaser of the problem we encountered when I found a buyer last year) and there are still 17 years left on the lease. All the usual problems with mortgages were sorted out but on seeing the lease itself my buyer requested clarification on a few points, one of which was "does the solar panel company's insurance policy cover damage to the property if it's caused by their system". He was concerned about the possibility of legal disputes arising should the solar panel system cause damage to the property/contents. There's a clause in the lease saying the Tenant (ASG (F7)) must supply the Landlord (homeowner) with details of their insurance so we requested that from them. They sent summary sheets showing Public Liability and Employers Liability insurance in the name of another ASG company, ASG Maintenance, and despite repeated requests from my solicitor and from myself to provide more information to answer my buyer's question they steadfastly refused to do so. They also refused to make a simple written statement stating whether or not they held insurance that would cover damage to the property if it was caused by “the system” or to do anything to help the situation despite knowing that the house sale was about to collapse because of this issue. For that sole reason my buyer then withdrew from the house purchase on his solicitor's advice because of possible future legal disputes concerning insurance liability despite loving the house and waiting six months for the sale to go through. A Shade Greener are listed as members of the RECC (Renewable Energy Consumer Code) so I contacted them in the hopes of resolving the problem via their dispute resolution team. However, it turns out that there are over 60 different ASG companies and none of them involved with my lease are registered with the RECC so they have no requirement to follow any code of conduct. It appears that ASG don't hold insurance to cover any damage to my home and/or contents if caused by their solar panel system and my homeowners insurance doesn't cover it either as the panels are not owned by me. Their best advice was to take out as much insurance as possible including legal expenses and basically hope for the best and be prepared for a possible legal dispute. I have since heard that this scenario did actually happen to someone and they couldn't make any claim for their loss. So I'm faced with the prospect of spending the next 17 years living in a house that I can't afford to run that's potentially uninsured anyway. This really shouldn't be happening in 21st century Britain.

Had my solar panels for several years without a problem. But now have several pigeons living under the panels themself. Emailed ASG,about problem, they asked for a detailed letter, which we wrote and asked for pigeon guards, ASG then wrote saying they can fit pigeon guards at a cost to me,£450+vat,they said that if the fitters where round in the area they might be able to fit them,without going down the route of scaffolding,we exsplained that it's because of there product that this has arose,and is causing me and my family distress,I can not sleep,for the cooing,and 5am it all starts again,not to mention the mess,which carry many diseases, this I also put in the letter,but I just got a box standerd letter back saying pigeons only make residents if there is a goodfood source, which is a load of rubbish,they also forgot to mention, that solar panels make very good habit for them to nest,I've also found out that ASG didn't get permission from the local authority, which the sale rep said they would deal with everything.im needing some kind of help to deal with this horrible company.

I have been a good customer of this company for over 5yrs. Today they refused to service my boiler because I have no loft ladder. At no point in the past 5yrs has this been a requirement even on the day of installation, and no warning has ever been given this is a requirement. Customer service were absolutely immoveable and won't visit until a ladder is fitted. They seem to change their terms whenever they want and don't tell the customer. Happy customer now an angry customer, well done. Update. I complained to Gas Safe who have confirmed ASG disregarded building regulations during the installation of said boiler. Don't use this company not to be trusted.

OPEN LETTER DATED 18/6/2020 TO THE DIRECTORS OF A SHADE GREENER LTD - (Hard copy has been sent to head office) I am writing in this public way because it has been impossible to obtain direct email addresses or telephone numbers for you, which would have given me the opportunity to reach out to you privately. When asked, no member of ASG customer service staff would provide me with same. I did write to each of you individually at your head office address on 10/2/2020, but have never received the courtesy of a reply or acknowledgement of my letters by you, or anyone acting on your behalf. The letters were sent by ‘signed for’ delivery and each one reached their destination and were signed for on delivery. Whether the letters were passed to their intended recipients I do not know. My problem with A Shade Greener started in October 2019 and only now, 18 June 2020 has it finally been resolved. I have written 3 reviews on the Trustpilot’s review site giving full details of my situation and have also written a review on ASG’s own website. I write this to voice my disgust at the way things were handled by your company. My journey has been a very long and unpleasant one. The majority of staff who have dealt with me have been unfriendly, without empathy and often plain rude. That seems to be the culture at ASG. All along I’ve had negative and obstructive treatment by your customer service people and also your complaints department. One more insult came yesterday when I requested my £1000 back and was told I’d have to wait for you to receive a meter reading first, to see if the panels are working properly. That is totally irrelevant to me, I kept my side of the bargain. I paid you the £1000 ‘bond’, provided scaffolding and allowed you to put the panels back. Yet more disgraceful, but not unexpected, treatment. I’ve no idea if this letter will be brought to your attention. Would you take the time to see for yourselves what I’ve been through? Would you care anyway? I think probably not. There are literally hundreds of negative reviews of ASG all over the Internet so I’m clearly not alone in my opinion, and yet your customers are still getting the same disgusting, immoral treatment. You should be ashamed of yourselves.

Had my solar panels now since 2013. Last few years I have been having issues with pigeons nesting & poop all over the place. Been trying to contact them number of times & they WILL NOT do anything about it. I have also asked about removal but they are not interested. This has also cost me problems when remortgaging after a divorce with my ex. SO UNTILL THEY ACCEPT SOME LIABILITY I HAVE TURNED OFF THE PANELS TO GET SOME ATTENTION. Let see what happens NOW. AVOILD AVOILD they company