A Shade Greener - www.ashadegreener.co.uk

The people that run a shade greener are horrendous.

Great sales people, but when something goes wrong, they don't start running, but instead they stop a fight you at every turn.

That's right, fight you, NOT fight for you.

You are no Longer a customer, you are apparently a Landlord.

Don't bother asking for a copy of your contract, they will charge you a fortune.

Don't ask for the pannels to be temporarily removed, you'll be waiting a year, unless, you guessed it. UNLESS you pay them more money.

I could go on and on, I would suggest that you simply search a shade greener online and read the many articles.

Never use this company. I have signed for free solar panel convincing the word of A Shade a greener in 2016. Their representatives did not given the contract at all and they told me that they will post this in 7 working days. But they did not. Their man told me if you want them to move the panel, this will not cost us any thing. Just on and off the main switch few times.

As I was trying to remortgaging the house Bank solicitor charged me £150. Shade a green was telling me that they never said in the contract that they will bear that kind of such fees. I have switched off their main switch a few times. They were threatening me. I asked them to move the panel. They were telling me that they will not do this until I complete 25 years.

Now my roof is leaking. I want to change my roofing tiles.

Asked them to take off the solar panel for a period of time. They were asking me to arrange scaffolding. They will remove for a period of time. To arrange a scaffolding will cost me more than £1000.

Really this is a bad company.

They do not explain to the custommer in the begining before they sign the contract.

Once you realise, customer will be in the trap of contract and they will be helpless.

Really speaking they were cheating me without convincing and giving me the contract. Now I am their slave. A modern form of slavery.

Waiting for conformation from my mortgage provider as A shade greener sent them a some sort of lease to put panels on my house asking for consent. Having looked at others that have them it states that the llp company will pay everything. It wont cost us a penny. Interesting read also states to the bank that the panels could de value our houses, we where told it would add value. Nor did I appoint a conveyancer like A shade Greener are saying I gave consent for this, didn't even know they had contacted my bank.

I wonder if the banks know about the loans taken out by the llp companies on our homes.

I’m trying to move house and it’s all being held up By one document. They are demanding £180 for this one document, and they won’t respond to emails or telephone messages, and if you talk to a person they fob you off saying to put a complaint in writing by snail mail!!

As to this company, I have, and are still in conflict with this "Lease Contract" changing/put off by any means whatsoever as to my issues with them; in short, I have and still are having most if not all of the issues noted by other duped customers, my install was under the Government FIT scheme in 2013, I contacted DESNZ (Department for Energy Security & Net zero), who say they are aware of and are concerned by the difficulties that householders have encountered, and are currently investigating the issues, before determining what action to take.

I suggest any recent/future customers be very careful/aware as to ASG,s customer contract, AS THEY CHANGE IT WHENEVER THEY LIKE, as they did mine, I am in the process of going through the usual procedures as Citizens Advice/Trading Standards etc etc, Oh yes, ASG respond fine if their actual Solar system becomes faulty, but otherwise their Protocol/Policies as to the Management making of those structures, remind me of the AROMA coming out of the effluence pipe on my roof, for which a roofing firm noticed that horrible smell, and said it seems like the solar panels had been laid on top of that outlet, presumably cut short by ASG to fit panels, he wondered if that was Legal as to H&S regulations.

So to-date, still have leaking roof tiles, awaiting response from ASG/others, watch this space people, as the ASG SAGA CONTINUES.

I did a SARS REQUEST to " a shade greener solar panels " , as i needed to know some information about my roof . When the paperwork arrived every bit of it was redacted ! So of no help to me at all . I don't know what they think they are hiding, as it only involves me ,and the tenant a shade greener F13 LLP . Just a simple request , for a bit of information and they seem to put every obstacle they can in front of you , to make life difficult . Sadly , this company is one you need to stay well clear of , they will do nothing for you , but give you grief . I would liked to have known the truth about their intentions, as they never mentioned a quarter of the things that it now does since being on my roof air space. I never received the paperwork they promised to send us, which will help sell the house in time , a copy of the lease/contract, or proof of their insurance policy and details .

We, too have now found this company to be absolutely vile. They have breached their own contract by stating they require £1000 to remove their panels when their contract, which they wrote and to which we agreed and signed, states they will remove and replace them,"free of charge", twice within the life of the contract, 25 years.

Their justification for this is that "our" contract is now with A Shade Greener "Maintenance" and not with whichever flavour of A Shade Greener they called themselves at the time... So, if I am now known as Mellie Mouse, I guess that means I am no longer bound by their contract either, since I have changed my name?!? Yeah, right!

Either both they and we are bound by the original contract, or none of us are. I have researched this and it is illegal to change or vary the terms and/or conditions of a contract unilaterally unless either:

There is provision to do so written into the original contract (as with broadband contracts stating there will be price increases) which there is not

Or:

Both parties agree to the variation, which we have not.

A Shade Greener (plus whatever suffix they choose to stick on to the end of that) are clearly in breach of their own contract and in no position to threaten anyone else for not adhering to the terms when they seem to think they can pick and choose which conditions they want to stick to and which they discard.

I used to think Amazon were the worst company in the world but A Shade Greener/Greedier leave them standing. Disgust is not a strong enough word and anyone who indulges them by filling out their form and paying them £1000 to do what they state is "free of charge" is setting a legal precedent telling them they can get away with this.

Extremely bad customer service, gone back on contract , which it still has not supplied me with , and now wants to charge me £250 for it .? Free removal of panels which we were told we could have twice , now cost thousands . You can't believe a word they say , they just do what they like . I just want these solar panels off the roof now.

This is the worst company ever. They lie to you to get the panels on your roof, by saying, there will be no problems re-selling house, or re mortgaging.

They treat customers disgracefully.

They will not pay for scaffolding. They demanded £1000 upfront. They don't answer calls, emails. Very unhelful and unfriendly. Threatening me with court action after I was forced to employ a company at my own cost to temporarily remove the panels.

Please avoide these people. Please see the dedicated facebook sites now looking to redress the balance.