Genes Reunited - Rubbish site

I joined this site recently because i thought the price seemed ok compared to others, but after i joined, i realised that you only get basic record searches and if you want more in depth searches, they have a list of other 'add ons' they then offer you for more money, which takes the price level quite high. The site is a bit complicated to use. The same day i joined I tried searching about 6/8 times and i could not find any of the records i wanted, yet i know for a fact that there is records available. After searching through the site it says that if you are not happy you can request a refund within 7 days of joining by 'emailing the address below' - but there is no 'email address below'. I emailed customer services the same night i joined, which was a Friday, I received an email back to say they will answer within 6 working days, i then received an email with an answer that had nothing to do with what i requested, I then sent another email to request refund only to be told that because i had accessed records i was not eligible for a refund, so now i have paid for a years subscription to a 'genealogy' site with rubbish records. I don't know why i picked these out of the different genealogy sites,but there you go - do more research before you join one.