Received damaged dress

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Guest's review of DreamProm www.dreamprom.com

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“Received damaged dress”

Written on: 19/09/2013

This is what I experienced from purchasing from them and this is real and swear to God honest review. I purchased a dress from dreamprom.com and paid a lot of money for it. I read their policy before I placed my order and I understood the 5% slight different from pictures they stated. So I trusted them and placed my order. However, I received damaged good. Well to start with, the material they used ( beads and crystals) are cheap plastic beads, especially for the amount of money I paid for it. But the worse part is that I found holes on the fabric that they covered with the same exact fabric that they closely cut and match to patch it. I contacted them and complaint about it and asked for a full refund which they denied even after I sent them the photos of their bad quality works. At first they were avoiding me by not answering my email. Than the LIVECHAT people were ignoring me too. Until finally they replied to me telling me that I could easily take that dress to local tailor and fix it and they would share the cost. I mean really??? Why do I have to pay more for it? It is their fault not mine. We've been emailing back and forth until today and they still won't admit their mistake. And in fact, now they are blaming the shipping people on the patching job to cover the holes. So it's like telling me that the shipping people that did the patching job? SERIOUSLY? I am so offended!!! You think I'm that dumb? Well pretty dumb to have purchased a dress from them, but not dumb enough to believe that the damage was caused by shipping people. I mean if you see tear on a dress, it could probably be the shipping mistake but I truly doubt it because the dress is in a plastic bag. And that the plastic bag was put in a shipping bag. This is PATCHING COVERING HOLES ON FABRIC. How could you blame it on the shipping??? My gosh! I have never dealt with these kind of people. This is the worst online shopping experienced EVER. So please be very careful and just don't waste your money here. I'll be so heartbroken to see young people making purchase from this company thinking that they'll be pretty on their prom but in fact they'll just be brokenhearted. Especially when the young people have to save up their own money to get their prom dresses. And for the parents, please please please don't disappoint your kids. We wan the best for our kids, and it's not here, not with this company. Spend your money somewhere else. Wanna see photos? Find dreamproms on facebook or you can even check out their google page ( if the reviews haven't been taken down by them that is). So good luck!"

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