Horrible quality of service

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QualityNService's review of Free Webstore - www.freewebstore.org


“Horrible quality of service”

Written on: 14/04/2017 by QualityNService (1 review written)

Invest your time money and entrepreneurial vision with a MORE trustworthy and service base site. Being a business owner is a serious decision and takes time effort and large investments. Having a company you can ACTUALLY call and speak with is an imperative feature as you set up your store. The payment processing system advertised by freewebstore is a horrible joke. I've been trying to activate a store for over 2 months with freewebstore. It's advertised that they accept multiple payment types including visa and MasterCard. After using multiple cards that originated with multiple banks (my business account, personal account and separate purchase account ) EACH PAYMENT WAS REJECTED. After reaching out multiple times because email is the only way to connect for help, I received delayed responses and "there's nothing wrong on our end". After personally going into my banking branch to verify the payment is not being stopped or held ( even viewed the report showing the correct usage of my card info, the date of attempted purchase and amount) I purchased online at another store with the SAME CARDS and I had no issue. I asked for a phone call to walk through understanding the process and that was denied. I was told yesterday " use PayPal". This is allegedly a professional business however you can tell it's very new and in no way capable of competing with competitors. At the end of the day, nothing trumps honesty, genuine concern and customer service when it comes to growing businesses. I shouldn't be forced to use PayPal if you advertise multiple options. Don't waste your time and money here. You shouldn't have to beg a company to give them YOUR money and business.

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