Shocking

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Shoe Zone
★★★★☆
4.0
79.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Lizethk198's review of Shoe Zone

“Shocking ”

★☆☆☆☆

written by Lizethk198 on 28/06/2023


This company is shocking. My shoes were delivered to the wrong address. They have told me I have to sign a document in order to get a refund but my phone doesn't have access to do this. They've made accusations of abuse from us when I asked for proof they don't have any. Our calls are actually recorded. And their customer service team were constantly talking over us. We have the proof. They say GDPR doesn't apply to them.
They don't have a written complaints policy.
And said they can't provide SARs which all by law they need to adhere too.
They currently have no manager on the customer service department she's on holiday so if you need to make a complaint it is tough. There's no one there to take one.

  • Quality of service

  • Value For Money

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