Worst customer service ever!

Click here if this is your business
Kurt Geiger
WRITE A REVIEW Write a review
★★☆☆☆
2.0 / 5
From 47 reviews
23% of users recommend this
Click here if this is your business

  • Quality of service

  • Layout of shop

  • Value For Money

Spencerfa488's review of Kurt Geiger

★☆☆☆☆
WRITE A REVIEW

“Worst customer service ever!”

Written on: 04/03/2020 by Spencerfa488 (1 review written)

Worst customer service ever!

I bought a pair of trainers online and needed to exchange them. So I returned it via their Hermes service. It took 2 weeks for it to be delivered back to Kurt Geiger. When it was finally received I then got an email saying it will take another 7-10 days to process!

Having called their customer services, emailed them and highlighted my concerns, they are clueless and couldn't care less about your return and just quote policy.

I am still waiting for my replacement and have no idea when I will get it.

Would not recommend buying anything from Kurt Geiger because if you have a problem, they won't solve it quickly. Very poor service.

  • Quality of service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0

Share this page?

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account