Worst customer service ever!

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Spencerfa488's review of Kurt Geiger

★☆☆☆☆

“Worst customer service ever!”

Written on: 04/03/2020 by Spencerfa488 (1 review written)

Worst customer service ever!

I bought a pair of trainers online and needed to exchange them. So I returned it via their Hermes service. It took 2 weeks for it to be delivered back to Kurt Geiger. When it was finally received I then got an email saying it will take another 7-10 days to process!

Having called their customer services, emailed them and highlighted my concerns, they are clueless and couldn't care less about your return and just quote policy.

I am still waiting for my replacement and have no idea when I will get it.

Would not recommend buying anything from Kurt Geiger because if you have a problem, they won't solve it quickly. Very poor service.

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