Johnson's Shoes Reviews

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★★☆☆☆
1.9 / 5
28% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Johnson's Shoes

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Latest Reviews

★☆☆☆☆

“Such poor service”

Written on: 06/04/2021 by drwjones (1 review written)

I bought two pairs of shoes from Johnson's Shoes. 7 weeks later, about 10 emails later, no shoes, and eventually a refund. It sounded a mess on their side. They didn't know where the shoes were with the delivery people, they apparently didn't have my address, I dealt with 3 people in the office. I wanted the shoes, I didn't get them. It looks like a professional shop, but it wasn't. And they can't claim Covid now - they've had a year to sort themselves out… Read Full Review

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★★★★☆

“Quality Shoes”

Written on: 22/02/2021 by Libni (9 reviews written)

Johnson's shoes are of great quality. Shoes are stylish and have a variety for both men and women. The shoe is flexible… Read Full Review

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★☆☆☆☆

“Sent the wrong boots and will not pay for return postage”

Written on: 01/11/2020 by JeremyFromBucks (1 review written)

I purchased some boots through Johnson's Shoes online. They were the best price I could find on the internet. They turned up a few days later, excellent quick service. Sadly, they were brown and not black so I returned them. Clearly, this was just an accident, so not harm done. Again, positively, Johnson's Shoes repaid my credit card within days, no hanging around for a month. I paid the £20 postage and then emailed them asking how they were going to refund me due to their mistake. No… Read Full Review

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★★★★★

“Good Quality Products”

Written on: 14/10/2020 by Murphy_Brown (7 reviews written)

Once I ordered a shoe from Johnson's Shoes and it got delivered too fast. Quality is excellent and the shoe is flexible. Worth the money. Happy customer. Recommended to friends to buy shoes from this store… Read Full Review

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★☆☆☆☆

“No refunds even when they are at fault”

Written on: 08/09/2020 by Cabes67 (1 review written)

Useless customer service, terrible stores, only offer credit notes instead of refunds, even when - as in our case - they boxed up the wrong shoes. Struck me as deliberate/ sharp practice. … Read Full Review

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★☆☆☆☆

“No refunds given - watch out!”

Written on: 16/07/2019 by McCollumvh345 (1 review written)

Very disappointed with my experience at Johnson Shoes, Twickenham. Bought a pair of shoes on Saturday for £75 - was served by an employee who was helping me find a pair of navy shoe sandals to match a dress for my son’s wedding. I picked one pair, but was in the sale, and when said I might have to bring back she told me no refund on sale goods. So picked full price pair for £75 and confirmed could bring them back if the colour didn’t match. Took back today, only to be told that I… Read Full Review

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★☆☆☆☆

“Useless staff and policy”

Written on: 23/04/2019 by Perisan (1 review written)

The whole point of giving gifts is so they can be taken back in case the person don't like it. This useless store has useless management that are mad about refunds for unwanted items that were bought just a day before. Low quality shoes at extremely high prices. Don't recommend. Also just one staff on the shop floor, this is not how a store is ran… Read Full Review

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★★★★☆

“Good customer service ”

Written on: 17/10/2018 by forgiodnesssake (1 review written)

I went into Johnson’s I Teddington today. Despite the fact that they didn’t have what I wanted the staff couldn’t have been more helpful. They gave me such good advice and certainly understood my needs! I will certainly visit again!… Read Full Review

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★☆☆☆☆

“They don't honour their returns policy”

Written on: 02/08/2018 by JayleneGriffin-Alt436 (1 review written)

Avoid like the plague... Horrendous customer service... Very charming when they take your money but do not honour their returns policy. Having spent £60 in the johnsons shoes windsor store on shoes and 2 sets of insoles, one for my husband and one for my son. The set for my husbands shoes were totally ill-fitting so I brought them back into store with my receipt and in their original packaging and asked for a refund... I was told I couldn't have that so asked for credit note or something as… Read Full Review

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Was this review helpful? 4 1
★☆☆☆☆

“Oh dear”

Written on: 17/08/2017 by Roachwy250 (1 review written)

Phoned store with an enquiry regarding school shoes. The assistant was being quite helpful until she decided I was taking up too much of her time. She said she had to go as it was busy and she had customers to deal with! I am also a customer but clearly not as important as those in store.found this approach very rude. They will not be getting my custom..... unfortunate to loose approximately £100 on 2 pairs of school shoes because I'm not important… Read Full Review

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Kindnessandempathy's Comment

Written on: 26/08/2017

I completely understand your frustration but I suppose at this busy time of year with everyone buying school shoes the assistant may have been beset with customers - please do remember that if you yourself are in a shop you do not expect to wait for a sales person to fininsh a lengthy phone call when you have made the effort to come into store with your children. we are all human and I myself have witnessed how busy the store gets! at least the assistant was helpful initially! in my experience that counts for a lot!

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★☆☆☆☆

“Worst ever customer service”

Written on: 30/08/2016 by OliveMcCabe367 (1 review written)

We have ordered a pair of plimsolls for our DD from Johnson's Shoes Staines and we were told that they will call us to collect the order in 10 days once its delivered to the store. We have approached them after 15 days as there was no call from them. They have simply replied that it was delivered and mistakenly we have sold to some one else. We have re-ordered again and 10 days we have approached them today. The answer was they could not find the while plimsolls hence the order was not… Read Full Review

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★☆☆☆☆

“Dissatisfied”

Written on: 06/07/2016 by Eaton01 (1 review written)

My 86yr old father in law bought a £55 pair of Drapers mens slippers about 2 weeks ago in Johnsons New Malden. He tried to wear them in the house but they were just too uncomfortable. I popped in on Tuesday to see if we could return them and was told we could have a credit note. I asked if it would be a problem if we hadn't kept the box. No problem. Today I brought my father in law to Johnsons in New Malden. We asked if we could return the slippers. We were asked for the box. We were told in… Read Full Review

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Susana777's Response to Eaton01's Review

Written on: 19/02/2019

Very similar experience in the same branch and with the same, unpleasant manager. after 8 years buying my children's shoes there it is very disappointing that this has had to end this way, as I will not be going back there to buy ever again.

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★☆☆☆☆

“Appalling customer service”

Written on: 12/06/2016 by welshdragon-66 (1 review written)

Today I purchased a GABOR handbag from the Walton on Thames store. I liked the design but was not sure about the colour ( it was a Beige tone) and I mentioned to the salesgirl I wasn't 100% sure. After deliberating I bought the handbag. By the time I had got home, looked at it in proper daylight I decided it was not the bag for me. I live in Staines and was pleased to be able to return the bag to the Staines branch of Johnson's shoes. How wrong I was. I explained I had just bought the bag an… Read Full Review

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★☆☆☆☆

“Worst customer service ”

Written on: 19/01/2016 by Lemon08 (1 review written)

I bought a pair of leather boots from Johnson's shoes in Windsor in December. I wore them once and it rained. The rain left marks on the boots. I took them back to the store within 5 days and was treated in the most appalling and accusatory manner by the Manager, who threatened to have me removed from the store by Security when I insisted on being given a refund, which he categorically refused to give to me. A Director of Johnson's Shoes based at their head office treated me in a similarly… Read Full Review

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Janie54's Response to Lemon08's Review

Written on: 04/12/2017

I AM GOING THROUGH THE SAME THING AT THE MOMENT SO ANY FURTHER INFO YOU HAVE PLEASE LET ME KNOW

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★★☆☆☆

“Dreadful and arrogant customer service”

Written on: 11/09/2015

I have 3 children and have been a loyal customer of Johnsons Shoes in New Malden for over 12 years. I was absolutely staggered when having accidently purchased the same size school shoes for my eldest son that they would not offer me a refund. This on top of the fact that I had had a conversation with the assistant helping us as I wasn't sure that they would be needed and he had not once mentioned that their returns policy meant that I could not get a refund. When I went to return the shoes I… Read Full Review

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★★★☆☆

“Good but not enough”

Written on: 05/09/2014 by lancebell (15 reviews written)

Please improve your customer service, and you are gonna be the best shoes shop. The quality of the products is really good, and the prices are great. I like… Read Full Review

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★★★☆☆

“Good but not enough”

Written on: 05/09/2014 by lancebell (15 reviews written)

Please improve your customer service, and you are gonna be the best shoes shop. The quality of the products is really good, and the prices are great. I like… Read Full Review

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★★☆☆☆

“No refunds - really?!”

Written on: 16/01/2014 by glenc (317 reviews written)

Johnsons is a small chain of about 6 or 7 shoe shops in South West London. Their range of shoes is good and their prices are OK (often not as cheap as online, but most physical shops aren't) The issue I have with them is that they have a dreadful returns policy. I don't understand why shops that are competing with online and other retailers decide to alienate customers by having poor returns policies. For example, if you buy a product in the sale they have a policy that you're absolutely… Read Full Review

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