Complete & utter Joke.

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Jackdusty91's review of Walton's Garden Sheds - www.waltons.co.uk

★☆☆☆☆

“Complete and utter Joke.”

Written on: 23/02/2020 by Jackdusty91 (1 review written)

Wrecked our trust and dreams
I'm not impressed by waltons ,some of their telephone staff act like bullies and if something goes wrong and they try and blame anything else.

Bought a 12 x8 summerhouse ,was meant to be a one day installation. took two days over seven days.
The installers turned up at 1 and left at 4 blaming the weather and headed to Inverness .
Summerhouse was finally built on wednesday ,and was overturned by alleged wind last night , the funny thing was that the summerhouse wasnt secured to the base that they brought with them , even though there were metal slots in the base to screw into .Spoke to waltons and it was allegations and accusations and pointing to terms and conditions , they then offered £450 and couldn't even pay that out .this is the way this company treats a Veteran and his terminally ill partner ,they didn't even bother to call us back.

Very Poor Customer Services.As soon as they have your monies they dont care .

The next night the summerhouse fell apart to slight winds, on inspection of the parts of this build, some parts were only held on by three screws. The base wasn't straight that they installed and the base wasn't level either. Photos taken of all incidents.
The felt in the roof was held in place with 12 tacks, even more tacks were left in the bag they gave me, which also included about two hundred screws that hadn't been used to make the installation secure, when it blew over the only thing that was still in place was an uneven base with decking that isn't straight at all and lets not forget the one screw. photos available for this as well.
After the install I asked the joiners if this would stay up in the wind and they replied that they have only heard of a roof coming off , we will come back and fix it.

The whole build is now in pieces and we have 40 photos of evidence of a bad build , also got a joiner to have a look on Saturday and he was shocked by what he had seen, there was no attention to detail and if you don't have a flat and correct size level base to start with, what are you meant to do. My build is welcome to be independent inspected and if Waltons want to send someone, we will welcome them to see this for themselves.

I used the last of my military pension to get this built for my terminally ill partner before she passes away with Breast Cancer as something that I could always remember her by, and Waltons have destroyed the whole experience.

The fact the telephone staff in the customer services didnt want to know that my partner was dying and it was irrelevant for them to comment.

  • Summerhouse

    Type

  • Wood

    Made From

  • Value For Money

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Jackdusty91's Response to Jackdusty91's Review

Written on: 24/02/2020

They have deliberately ignored any of the above and still blaming the wind and not a bad build despite the photos

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