Tuin Reviews - www.tuin.co.uk

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Latest Reviews

★☆☆☆☆

“Appalling Customer Service”

Written on: 30/11/2021 by Neville86 (1 review written)

I paid for a log cabin November 2020 and 1 year later i still didn't have the cabin. I've now cancelled my order and got a full refund Customer service are unbelievably bad. They don't provide any customer service by phone. The only way to communicate with them is by email, which can take up to a week for a response. I was constantly having to chase them to reply to my emails and get updates. … Read Full Review

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★☆☆☆☆

“Tuin Log Cabins when there is a problem, you are on...”

Written on: 01/07/2021 by roypartington (4 reviews written)

Tuin Tuindeco UK is an absolute nightmare to deal with when things go wrong. I hate giving a bad review, but in this in-stance I feel it is unfortunately justified. All the staff at first, seem to be really nice and helpful and full of promises and say the things as a potential customer that you want to hear. Trust me though when things go wrong this is when you find its all just broken promises. Ordered the #Tuin Barbara Log Cabin Gazebo March 2021, paid £2350. When it arrived direct from… Read Full Review

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★★☆☆☆

“Failed On Quality”

Written on: 29/06/2016 by 266Phillips (1 review written)

Impossible to find honest reviews on this company (Tuindeco/Tuin Log Cabins) online and all reviews on their website are 5*. - really?!) Ordered a Santiago garden storage wooden unit (around £340) so should be decent quality. First one delivered had very damaged packaging and upon opening the first piece of timber was damaged. Credit to Tuin, they replaced no problem. I do not appreciate the Tuin response of blaming the courier - that's an easy out and you are responsible for the courier, it's… Read Full Review

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Cabingirl's Comment

Written on: 30/03/2018

thank you for your review on Tuin. I have been researching cabins and welcome this feedback. When I rang Tuin they were very quick to slate the opposition telling me to look on companies house at other competitiors history etc. Videos on YouTube back up your reivew and I have decided to not purchase from these hard sales/poor aftersales company

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