NOT A HAPPY CUSTOMER!

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deblloyd2019's review of Hanson Garages - www.hansonconcretegarages.co.uk

★★★☆☆

“NOT A HAPPY CUSTOMER! ”

Written on: 27/09/2019 by deblloyd2019 (1 review written)

Very mixed views on this company... i ordered my very small garage 11th june through an agent, the agent was pleasant enough when he visited the house to measure up but that ends there... The agent mis - measured so consequently when the guy came to build the base he had to notify hanson who then had to re-order the garage (july), there was no room for the small window that i had paid for, the rear door has been moved to centre when it should be to the side. (made sure i got a refund for the window) then the up & over door had to be "special order" because it was a smaller door... Costing me an additional £400.... the base went down, then had to wait for the garage to be built, the garage was built but had no door... I was told the garage door would be fitted wk com 02nd september, i rang on 02nd to find out what day the installation would be to find out that the up & over "special order" door had never been ordered! The guy has gone on holiday... New date for fitting the garage door 26th september... Omg i'm pretty chuffed off now, delay the electrician, all the stuff from what was my shed / going into the garage is all over the conservatory, all round the garden (living a storage nightmare) the girl in the office (very nice) sent a hamper in way of an apology... Thank you! But by now i really just want to get the garage completed... so now i have waited the extra 3 weeks to get the door fitted... Sure enough the fitters rang & arranged to fit the door on the 26th... Great news ---- no the garage door is p.. Sing in water all around it... The timber frame to concrete panels have not been sealed there is no weather seal on the bottom of the garage door! i rang & spoke to a person, he now tells me that the weather seal is an additional item... For gods sake i ordered a garage that i would be able to use.... (same person that didn't order the door?) now i have to take photo's & send them in so that they can assess to see if they should send somebody out!!!!! hanson garages... My husband will now finish this job off!!!! We are really fed up & disappointed with your company... i am sure when we can weather seal the garage & i can start using it i will be happy with it... But the whole project has proven a sorry state... it's the smallest of garages but the biggest of issues i could ever have imagined from start to finish... i deal with customers on a daily basis.... I know about customer service etc.... i will not be recommending this company!

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