Trading Standards Case

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Kelley7's review of Dunster House Log Cabins - www.dunsterhouse.co.uk

★☆☆☆☆

“Trading Standards Case”

Written on: 13/09/2021 by Kelley7 (1 review written)

Trading Standards Case: If you have had or are having a bad experience with Dunster House please read this message. I am putting together a case to take to Trading Standards and already have over a dozen customers details to accompany my issues. My experience: I've had an absolutely appalling experience with Dunster House. One of the worst aspects is that they will not engage in any customer service telephone calls; insisting instead that everything be done by email, however when it takes them 2 days to respond to an emailed issue then it causes significant problems for us, the customers. Some of the windows they delivered were not fixed in to the frames so when installing them, the window opener would simply fall out hitting whatever is beneath it, this caused a 3-week delay. Bathroom windows with delivered with clear glass instead of the ordered opaque, causing more delays. The bay window I ordered was 250mm (1/4 meter too small). Although I have sent videos and photographic proof of this they have now decided to completely ignore my communications. Front door was delivered without the ordered letterboxes, causing my elderly disabled customer even more delays. The inconvenience to my customers on loss of earnings to myself are huge. This is a fact that is just swept under the carpet by the autonomous response of the customer service. The sales teams are professional and are very efficient, then it just turns into an absolute disaster, a genuinely horrible experience. I will be spending the next 4-6 weeks; longer if needed, vigorously and proactively contacting every disgruntled customer who has registered a negative review to Dunster House in addition to opening a forum on the subject of 'Dunster House Issues', with a view to presenting a compelling case to Trading Standards. Please contact me if you have, or are having a bad experience. In many respects it's a distinct advantage that Dunster House have insisted that everything be put in black and white through an email, as we all have a collectively huge amount of damming information regarding the issues we have faced. Please contact me or look for the forum. Please also see the ' reviewcenter ' and also
' reviews io ' and please check out ' moneysavingexpert ' I wish I had been so warned. Would have saved me so much time, money and undue stress

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Stoo75's Comment

Written on: 12/10/2021

Agree with everything you said! Awful company to deal with after they have taken your money. Delivered months late, doors warped, window fitted in frame wonky. Was told to unwarp the door myself!! Customer service only on email... I wrote to the director and he defended everything, and ignored other points raised, by letter after 2 weeks!.... so this is just the way they operate. Can't explain the good reviews on TrustPilot. The simple products are probably ok, but we bought an insulated log cabin which is pretty complex. Some of the instructions are very specific, but others very vague and they hide behind the fact it is a DIY product. It could be a good product but the attention to detail is very very poor, as is the customer service. The company is very profitable so there is no excuse for not offering better customer service to fix problems.

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Vickysnape's Comment

Written on: 07/04/2022

Hope you are getting somewhere with trading standards on this issue. I’m having the same problems getting any response from customer service. I bought a climbing frame which was delivered yesterday minus 35 parts. Can’t get anyone to speak to me. I even tried messenger on Facebook, it’s been read and ignored. Left a reply on one of their posts on Facebook …. No reply. Customer services don’t exist once youve parted with your money but when you’re enquiring about buying something you get called and emailed back straight away. I don’t know how they’re getting away with it. I thought I’d done my research but I really really hadn’t. I wish I’d bought elsewhere now, I’ve a daughter looking at a pile of wood instead of a climbing frame. Wouldn’t buy from again that’s for sure.

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Julia88Blackburn's Comment

Written on: 10/11/2021

Hi
I’m having problems with the summer house from dunster they are a nightmare my house is just a year old and the outside is covered in a mood and ingrained in the wood my doors don’t close properly and the wood doesn’t match up so it’s a nightmare and a waste of money they said 10 year guarantee but they don’t hold up to this and won’t help in any way
They don’t deliver on time and after sales is awful

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Julia88Blackburn's Comment

Written on: 10/11/2021

Mould it suppose to say
I’m happy to go to trading standards and join you in complaining about dunster houses

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