Not even 1 star review

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LidijaV994's review of Dunster House Log Cabins - www.dunsterhouse.co.uk

★☆☆☆☆

“Not even 1 star review”

Written on: 25/01/2020 by LidijaV994 (1 review written)

So before I made an online order I called directly to ask about the different size of gazebo and fitting. I got the answer on both and got told they wont do fitting but they will deliver TO your house within 7 working days. Yesterday guys came refusing to go inside the house for 3 steps to take it to the garden because they will lose their jobs. When i called back the office woman on the phone was absolutely useless keep saying about terms and conditions. It says there they dont bring it in and other nonsense. When i tried to explain to her in english for like 5 times that i called and got told it will be delivered to my house not a front of my house she still goes terms and conditions. Very nice and polite girl. Only positive part in this case. I just don’t understand if i paid for something over £1000 and giving the right to the drivers to come inside and take it to garden as im right there and its my house, why would you stop them for doing so? Its the worst costumer service ever. The other woman over the phone was rude as well. And im just so angry and disappointed to be forced to go through all this but you made me so. Now i have the gazebo all unpacked in parts all over my living room because they couldn’t bring it in all packed. It cant go out now as its not in pack anymore and we had to open it as only my brother was at home at the time and its heavy. So no one could help him till later on and he isnt sitting and watching over something that could be picked up otherwise. I dont know why they even bother delivering? Their drivers are paid to be driving around?? Nice job... This experience its disgusting and even that is not good enough explanation of how i actually feel. If there wasnt anyone to tell them to come in. But they had permission. On the other hand they could possibly help my brother to bring it in 2 for steps. But not even that. Absolutely disgusted by this service and company and everything. Not even in the wildest dreams will be ordering ever again from you and will make sure i spread the word about them around at work and everyone i know.

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