Arrogant customer service, bad warranties, no resale

Husqvarna Viking sewing machines and sergers, beware! I purchased a Husqvarna Viking embroidery machine a few years ago. There are a few things that you need to know if you are considering this brand.

1- The most important thing is that if you are not the original purchaser then they will have nothing to do with you. They ask if you purchased it new or used? If used then the conversation is over. Technical support and software updates are important with an embroidery machine.

2-There is a usb stick that comes with the embroidery machines. If you misplace this stick it is NOT REPLACABLE. Period. I read a blog that a lady's dog ate hers and they told her to follow the dog around in order to retrieve it because it is not replacable.

3-Repair service is minimal, and in our service almost impossible to find. I drove an hour to the repair shop, was charged $129 and the machine works no better than when I turned it in and the front hinge is now broken off of the tray. I still do not have a good straight stitch. The explanation? It is old and the board 'forgets' what the tension should be.