Awful!!!!!!

British Sewing Centre - www.britishsewingcentre.co.uk
★★☆☆☆
1.9
From 124 reviews
23.0% of users recommend this

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pansypins2004's review of British Sewing Centre - www.britishsewingcentre.co.uk

“Awful!!!!!!”

★☆☆☆☆

written by pansypins2004 on 01/07/2019

I bought a Janome which kept shredding all my threads. Eventually company offered to change it. A Viking arrived with which I have been very pleased. I paid 199.00 for a 15-year Service agreement and returned the Viking for service early this year. Box was returned with outer having bottom and one side cut away - no longer usable. Also a spool part missing. Phoned and e-mailed to ask for missing part replacement and new outer box to allow me to return machine again in future. No reply for 2 months. Tried to phone and e-mail again - no response. Sent Recorded delivery letter to Borehamwood asking for return of part of 199.00
. Royal Mail advises they tried to deliver - but no-one there! Have they gone belly-up - or have they moved again and trading under a different name???

  • More than 1 year

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Cookiebird's Response to pansypins2004's Review

Written on: 02/07/2019

I bought a Toyota super jeans machine, from this company 10 months ago it has never worked properly it misses stitches all the time and is totally useless what a waste of money I feel absolutely robbed, there web site has disappeared! so I am guessing they have gone belly up. When I was in the process of buying it they talked the talk and couldn't do enough to help me they talked me out of buying a singer machine which is what I really wanted, they obviously had a lot more Toyotas to get rid of! its my own fault. I feel for all the other customers who trusted them.

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