RocketFish Ltd - www.rocketfishltd.co.uk Reviews

★★★★☆
3.6 / 5
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Latest Reviews

★★★★★

“Great team, great service, great Company!”

written by Humaneresearch on 02/06/2014

Rocketfish designed and built our website (The Humane Research Trust), and designed and set up our facebook and twitter pages. Not only are we thrilled with the end results, but even more so with the service we have received from Rocketfish, especially from Jon Bennett who even designed a paw print for our twitter and facebook link buttons! We are now engaging more and more with our supporters, both old and new. Social media would be very unsociable without the help and expertise of the team there :0)

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★☆☆☆☆

“Avoid Avoid Avoid”

written by eyGriffin-Alt1963 on 22/03/2014

My experience with Rocketfish began brilliantly with one of their sales team coming in to see me and explaining what they could do for my business. I was so impressed with his professional approach, that I signed up and the second I did, it turned into a complete disaster. To avoid going into too much detail, let me just say, they do nothing. After 6 months of my paying them I decided to stop my direct debit payments and thats when they finally woke up and I started getting calls. However they were more interested in knowing when I was going to start paying again, as opposed to letting me know when I would see some results on my investment. You can expect the odd phone call from them, a twitter and Facebook page set up and some followers. Don't expect much else for your monthly investment. I wouldn't say they are a con…they are simply very badly run and offer a shoddy service. They have a online system that is supposed to be the link between the customer and Rocketfish, known as Project Tracker which is useless. Weeks pass by and nothing happens…they are a disaster. Pls avoid…trust me!

Rocketfishdigital's Comment

Written on: 12/08/2015

We are really sorry to hear that you didnt feel like your experience with Rocketfish was a benefit to your business.

All our customers are very important to us and we have many happy clients. If you contact us directly we would love the opportunity to discuss your concerns. Many thanks RF

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Redclaireb's Comment

Written on: 14/10/2015

I had exactly the same experience! Wasted a lot of money and got nowhere.

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Brockenbane's Comment

Written on: 14/01/2016

I am having a similar experience and would like the opportunity of talking with someone who's been through it already. Is there any way to share contact details?

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★★★★★

“Great SEO service - Great peole to work with”

written by PeterLambertGorwyn on 05/03/2014

As a company we felt that our website, www.specialist-coatings.co.uk, was not working for us as well as it should be and we needed help in making it more effective and easier to find for people who needed our specialised tank lining services. We have been using the SEO service from Rocketfish for a little over a year now and we really have seen a difference in our page ranking on google and the number of new enquiries that we have been getting in. The staff from Rockfish have been really helpful and very easy to talk to. They have given us lots of advice including tips for writing blogs and adding new pages to our site. We had not realised how important the social media side was! We looked at several other companies who offer a similar SEO service as Rockfish, but we felt confident that Rockfish would deliver what they had promised. And so far they have been excellent. Great people, great service. We really do recommend them.

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★★★★★

“Great Result!”

written by on 19/03/2013

I have to say that after reading one or two of the negative reviews (as well as the positive ones) on this site I nearly changed my mind about choosing Rocketfish. One of their competitors who also wanted to work with us suggested that I read them. However, Rocketfish had been recommended to me by a friend who has used them for a couple of years and could only say positive things and Rocketfish themselves assured me that we would be well looked after. Well seven months down the line I thought it only appropriate to leave my own review and say that Rocketfish is delivering exactly what they promised. It took a few months to start noticing the difference but it is definitly working and the last few months have been the busiest we have had for new business orders in the last couple of years. Expectations exceeded, thank you Rocketfish..!

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★★★★★

“Delivered on their promise!”

written by on 21/11/2012

I approached Rocketfish over 6 months ago after trying a few previous SEO companies without too much success. Rocketfish got most of my keywords on the first page but do advise the process usually takes more time till I can see the visitors improving which is the overall aim. They don't use too much complicated jargon and I receive regular calls and updates through their Project Tracking system which I can easily use to check any progress etc.

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★★★★☆

“Impressed with the service and results”

written by on 18/11/2012

After trying a couple of SEO services and not getting the best from them I was pleasantly surprised to find Rocketfish actually helped my rankings and web traffic. The staff were friendly and helpful and I would recommend to anybody.

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★★★★★

“Friendly & helpful”

written by on 18/11/2012

Since using Rocketfish to deal with the SEO on my website my rankings have improved tremendously. As a result, sales on my website have doubled within five months. Rocketfish covers every aspect of SEO to ensure your business has a solid platform on the web. I highly recommend Rocketfish if you want your business to succeed.

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★★★☆☆

“Great service”

written by on 16/11/2012

Rocketfish provide excellent quality one-way links that I have used on SEO project for a number of years with fantastic results across a broad range of Search terms and sectors. The team are friendly, helpful and responsive and have good technical knowledge. They will get as involved in your SEO as you want them to. I would recommend their services to anyone who values being top of Google.

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★★★★★

“Highly recommended”

written by on 15/11/2012

I was first skeptical when they quoted me a price for my work. I somehow did not believe that I would get a good service. I expected average, for the price I was quoted. However the SEO service as well as social media service they provided was very good.I am not very computer literate, but the customer services made me understand Project Tracker very well so that I could then communicate with them easily. I am very happy with the services they provide and would recommend them to anyone.

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★★★★☆

“A Good Service.”

written by on 14/11/2012

It hasn’t always been plain sailing working with Rocketfish particularly in the first few months. A lot of this was probably due to my lack of understanding but the team there were quick to react to my concerns and the results are now outstanding. Perhaps if some of these customers with issues had worked with them then they would have had the same results I am getting now.

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★★★★★

“Excellent company, highly recommend”

written by on 13/11/2012

Let me first say, we've had our fair share of bad experiences dealing with SEO companies. But after a friend recommended them to us, we thought we'd push initial scepticism aside and give them a go. What impressed me most is their promptness - they do what they say, when they say. You're kept up to date through the entire process, and they use a nifty "project tracker" system to raise questions or get in touch - perfect if you're on the go. We dealt with a man called Dan. He knew what he was talking about, and was happy to spend time with us discussing keywords and any technical things we needed to know. We're not the most computer literate of people, but Dan was able to explain things in a way I could understand. But what impressed me most, they get results. We waited a few months like we'd been advised, and now we're getting far more traffic and our business is better as a result. Great company, great people to deal with. Would highly recommend.

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★★★★☆

“Overall quite good.”

written by on 22/10/2012

We have found working with Rocketfish to be a little frustrating at times, our web site was a little late being built and it took a little longer than we thought to get positions on the first page of Google but overall the experience has been pretty good. Certainly can’t relate to some of the negative comments on this thread.

Alexbakerlondon's Comment

Written on: 15/08/2013

we have been having the same problem with these guys, people please stay away from this company.

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★★★★☆

“Good value for money.”

written by on 18/10/2012

My account manager at Rocketfish contacted me and said that someone was posting negative stuff about the company and would I write about our experience. Don’t know much about the Directors but the team there have been great, good service, good results and regular contact. This other guy must have just been unlucky? We pay £300 per month and it is the best marketing money I have ever spent. Paul

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★☆☆☆☆

“Shocking. Avoid.”

written by afishcallededdie on 12/07/2012

Please, don't go anywhere near this company. I am one of the fortunate ones who hadn't paid them much before realising that they would fail spectacularly to do anything in the contract. Most of the money they did take was by direct debit and since they took this persistently early in breach of the DD guarantee I was able to claim it back. I wound up taking them to Court for breach of contract and they counterclaimed. In the end we settled out of Court in the interests of not wasting any more time and because we'd recovered most of our money anyway. Their glossy contract promised the world including microsites, email marketing software, data capture points and social media work. They didn't do any of these things. Their website videos give a clear expectation of what will be done - and when - but these were subsequently dismissed by Rocketfish as 'merely a guide'. If anyone is interested they can have a full transcript of my claim against them which is far too long to regurgitate here. But the key points are: a) they did not do the work in the contract b) they took our money increasingly early each month in breach of the DD guarantee c) there is no point of contact with a person, everything has to be done via their 'dashboard' d) every time I queried the lack of progress I got a response which said that everything was on track - even 4 months into the process when nothing had been done e) items flagged as 'of critical importance' by the salesman (e.g. microsites and data capture points) were subsequently removed from the contract as 'no longer relevant'

Joeborgia's Response to afishcallededdie's Review

Written on: 17/11/2012

Hi, I'm having major problems with this company. Can I get a full transcript of your claim please.

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Bodmin93's reply to Joeborgia's Comment

Written on: 20/11/2012

hi im having problems with this company too and am going to sue them please can you send a copy to me.

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★☆☆☆☆

“Rocketfish - wouldn't recommend to my worst enemy”

written by on 07/07/2012

After our experiences with Rocketfish I would advise anyone considering placing business with them to not. They were unresponsive and didn't deliver. It seemed that having got my signature on the contract they did not care what level of service they provided, let alone results. I am very sceptical of anyone who gives Rocketfish 5 stars as I find it highly unbelievable that anyone would conceive that they are doing a good job. Please place your money with someone else. Anyone is better than these lot.

Eme-Expert's Comment

Written on: 13/11/2012

Can you provide more information on your Company and some examples of the keywords you were targeting?

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★☆☆☆☆

“Be warned. These people tried to have my comments removed.”

written by canalboatman on 26/06/2012

The following is the text of an email I sent to this review site after my original comments were suspended, but now reinstated. If anyone would like a copy of the pdf scan of the documents referred to below, they are welcome. That pdf contains all the proof you need. The CCJ against Rocketfish, after they sued me for £2925.80. Then a copy of my contract with them in which they contract to build minisites. Then an email of 25/11/2010 in which they state that they are moving away from building minisites. Then a copy of the contract with Sunnyside Antiques (another client of theirs who contacted me), which states that the contract will not start before 1/4/11 in which, despite what they say in the email to me from 6 months earlier, they contract to build minisites. Why are they offering this when they have already stated that they don't work anymore? Choose Rocketfish if you wish, but I can help you understand why they are best avoided. I've learned a lot about SEO since, which is why I won in court. I am happy to provide that help to others.

Jojo28's Response to canalboatman's Review

Written on: 12/07/2012

My Comments had also been suspended, but was reinstated when I supplied evidence !!!

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Ihateroughtraders's Response to canalboatman's Review

Written on: 20/01/2014

Hi there, can you please forward all the evidences to me. They have not delivered what they promised. Looks like we'll also have to take them to court. Many thanks.

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★★★★★

“Consistently Great Results At A Very Competitive Price”

written by JasonCaine on 27/04/2012

Our business has grown quickly over the last few years and this has been primarily due to online marketing. The Rocketfish team has been responsible for all of our internet success and we have worked closely with them on a number of projects over time and in every case we have had fantastic service and fantastic results. They always seem to be ahead of the game and regularly come to us with suggestions of what the next thing that is needed to be done as part of our online strategy. On each occasion that Rocketfish have implemented new strategies for us, they have been very successful. To top it all off, they are very reasonably priced too. I would whole heartedly recommend Rocketfish Ltd to any company wanting to be successful online.

Canalboatman's Response to JasonCaine's Review

Written on: 26/06/2012

Please do give us the url of this website they did such a brilliant job on then.

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★★★★★

“Great service and very helpful”

written by JohnBaker1 on 20/03/2012

I am a happy customer and an avid supporter of what Rocketfish are doing. Their project tracker is pure genius and makes working with them very user friendly for a technophobe like me. I am telling the world and his dog about Rocketfish’s online marketing services.

Canalboatman's Response to JohnBaker1's Review

Written on: 26/06/2012

Go on. Do tell the world about exactly what they've achieved, and why it was they lost in court to me. The address of your fabulously successful website would help.

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Craig10's Response to JohnBaker1's Review

Written on: 31/10/2012

Is that a different project tracker? The one I have used is never working fully, has an anti-virus that doesn't work and was full of made up dates

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★☆☆☆☆

“Rocketfish SEO. Avoid. Painful.”

written by on 23/01/2012

The Rocketfish website says ‘Service you will remember at moderate rates.’ Unfortunately this only a half-truth. The service we will remember as being slow to respond and sometimes obnoxious and obtuse, moreover incompetent. The price, on the other hand, is wholly unreasonable. Charging £250+ monthly for no return is money down the drain by anyone’s standards. It is companies like Rocketfish which give SEO companies a bad reputation. It is realised that it is sometimes hard to prove what work has been done, and can blame the lack of traffic on some other reason such as economic downturn. Our experience with Rocketfish has been one of endless frustration, blinding anger and, in the end, regret that working with them was ever even considered. We have given ample opportunity for Rocketfish to prove that they can do some good on our site, and have seen nothing. Twice we have requested the director to come and visit because of our lack of faith, and still we have seen no evidence of commitment to get work done. Even in the face of us moving to take them to court, the director can't muster the courage to come to our office to explain what the money we have paid (£4k+) has been spent on. Please avoid working with this company at all costs for fear of being burned like we were, there are many reputable companies who know what they are doing, unlike Rocketfish.

Mumsrus's Comment

Written on: 18/02/2012

Completely agree. Such a shame that we ever signed a contract with this company and suggest anyone considering doing the same to think again and find another SEO company instead.

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Canalboatman's Comment

Written on: 26/06/2012

Very difficult to establish what work has been done, but I did, which is why I won a coyrt case against Rocketfish. CCJ available on request. I won, because I am not SEO illiterate, and the judge could see that they had no genuine claim.

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Surfergirl985's Comment

Written on: 22/04/2013

Hi Canalboatman, is there any chance I can contact you about all of this, I'd be interested to hear your experiences. Thanks.

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Canalboatman's Comment

Written on: 06/03/2012

I was taken to court by Rocketfish. I also claimed against them. They lost; I won. I am now happy to help others who find themselves less than happy with their so-called service.

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Canalboatman's Comment

Written on: 06/03/2012

You certainly will remember the service! You will remember all the unfulfilled promises, the failure to answer emails and phone calls.

The favourite one suffered by me and others is a promise to build microsites and then fail to do so. The next step is to tell you that actually microsites no longer work so try Facebook and Twitter instead to market your brand. What a brilliant idea. Who'd have thought of that. Geniuses. Not.

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Mumsrus's Comment

Written on: 05/03/2012

I would suggest if anyone who has any complaints about this company to register them with trading standards Manchester office. Hopefully this will then ensure there is an investigation into this company and avoid any more people have the nightmare of dealing with them.

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Bernardmr's Comment

Written on: 31/07/2014

Totally agree with all of this comments, we had OK SEO company with medium result then Rocket fish came along with they promises and written presentation which looked very good on paper.
They took over and then in space of 3 month we had 5 different account manager changes they done some minimal changes which any SEO company could achieve in 2-3 working day, every time we talk to new account manager they took 2-3 week just to get up to the speed what is going on so no work was done, then we started to notice our keywords ranking and position started to crumble down to nonexistence, I tried and tried to talk to them get them to do something to resolve issues they completely stop communication to us, finally after almost 9 month I had to pull the plug and stop payments at which point they wake up and start to scare us with legal letters to which I replay with fully prepared case which showed our status and keyword position prior take over and the one 9 month latter to which I never received any reply. Unfortunately I was to busy trying to salvage my business rather then chase them up which I should do for the sake of other people.

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